Cobweb Reviews

Name: Cobweb
Address: Cobweb Solutions Ltd, Delme 3, Delme Place, Cobweb Solutions Ltd, Delme 3, Delme Place, Hampshire
Rating: 4.75

4.8 Rating 8,325 Reviews

95 %

of reviewers recommend Cobweb

Company Reviews

Info

About Cobweb:

Cobweb Solutions is a leading IT managed service and cyber security provider, specialising in Microsoft solutions for over 4,000 customers across the UK. As a Microsoft Solutions Partner, we act as an extension of our customers’ teams, helping them optimise their IT investments to drive growth and success. As a trusted leader in cyber security, we are dedicated to continually enhancing our security offerings to protect our customers from the ever-evolving threats in the digital landscape.

Visit Website

Phone:

0345 223 9000

Email:

hello@cobweb.com

Location:

Cobweb Solutions Ltd, Delme 3, Delme Place,
Cobweb Solutions Ltd, Delme 3, Delme Place
Hampshire
PO16 8UX

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cobweb is a great firm for small firms. I use the MS 365 suite and whenever I manage to create gremlin, Cobweb always manage to solve the problem.”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad Cobweb could help with your MS 365 gremlin and that you find Cobweb great for small firms. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Evan provided a great detailed answer to my support query.”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad Evan provided a great detailed answer to your support query. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Swift solution”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad it was a swift solution. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Rueben Hart was very helpful in sorting out the issues in a timley manner . Checked it all out and came back with the solution and installed all required upgrades to get my email back on track regards keith”

Helpful Report

(Support) - Posted 8 months ago

Hi Keith, Thanks for your review! We’re glad Reuben Hart was helpful, sorted the issues in a timely manner, and completed the upgrades to get your email back on track. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“fixed my issues and followed up to be sure i was happy - Overall great service as usual”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad the issues were fixed and that we could follow up to ensure you were happy. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Good support and understanding of the dilema i had”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad the support was good and understood your dilemma. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Very good, we were really happy with how the agent helping us with our domain migration went above and beyond with our unuiqe requirements, helping ensure there was no downtime for our customers for a vital system.”

Helpful Report

(Service Addition) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad the agent helping with your domain migration went above and beyond to ensured there was no downtime for your vital system. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Smooth process, great communication..”

Helpful Report

(Service Addition) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad the process was smooth and communication was great. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Ben was lovely and incredibly patient. On the rare occasions I have to place a support call, I have always been very satisfied with the help and response.”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad Ben was lovely and incredibly patient, and that you’ve consistently had a satisfying experience with our support. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Helpful and prompt reponse from Becky and the team.”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad Becky and the team provided a helpful and prompt response. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Dealt with very promptly and easily”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad to hear the help was prompt and easy. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Alex was very helpful in investigating and resolving (or at least in finding a fix for) two issues that had been proving problematic for several days - one being disappearance of the Outlook Focused Inbox. He was very courteous throughout. His help was typical of the excellent support provided by Cobweb on several occasions recently.”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We're glad to hear Alex was helpful in investigating and resolving the issues. We’ll pass along your thanks to him. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“I appreciated the support and earlier start than usual to deal with the timezone issue to get my new laptop issues addressed and set up.”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad to hear our team could help with the timezone challenge and get your new laptop issues addressed and set up promptly. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Cobweb in general has always been very good at resolving issues for us and delivering professional service. However, Ronny was exceptionally good yesterday. He was professional, thorough, and remained patient while handling a complicated technical issue that we urgently needed to resolve the same day. I am very grateful for his support and his professional manner.”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re thrilled to hear Ronny delivered exceptional, professional, and patient service while resolving the issue the same day. We’ll share your kind words with him and the team. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Very responsive, friendly and a pleasure to work with.”

Helpful Report

(Service Addition) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad you found us responsive and friendly. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Excellent respose”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad the service was excellent. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“No issues with the support team although the Altaflow Document Completion seemed to be unnecessarily complicated and not user friendly.”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad there were no issues with the support team. We’re sorry the Altaflow Document Completion seemed unnecessarily complicated. We’ll pass this along to the team to see how we can improve. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Recevedprroptcamd professional help that quickly resolved my issues”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad the professional help quickly resolved your issues. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Excellent service.”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad the service was excellent. We’ll pass your thanks along. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

“Cibi was very helpful and efficient”

Helpful Report

(Support) - Posted 8 months ago

Hi there, Thanks for your review! We’re glad Cibi was very helpful and efficient. We’ll pass your thanks to Cibi. If you need anything else, we’re here to help. Warm regards, Team Cobweb

Posted 8 months ago

Cobweb is rated 4.8 based on 8,325 reviews