The reason for the poor rating is not for the quality of the technicians when they did actually get onto resolving the technicians it is for the shockingly slow response after an intial period of ignorance! The original request was emailed in on 20/12/21 to which no response was received and no ticket numer issued. I had to then resend it on 13/01/21 after which I received a ticket number same day and a response to one of the two issues raised which I replied to. Nothing then happened on the second issue raised until I sent a third request on 21/01/22 which resulted in the second issue being finally resolved on 27/01/22 - 38 days after the initial request went in!