CLS Money | Mortgage Brokers Reviews

Name: CLS Money | Mortgage Brokers
Address: The Old Warehouse, 18 Sirdar Road, Rayleigh, The Old Warehouse, 18 Sirdar Road, Rayleigh, Essex
Rating: 4.94

4.9 Rating 3,334 Reviews

99 %

of reviewers recommend CLS Money | Mortgage Brokers

4.9

Based on 3,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 088 1107

Email:

info@clsmoney.com

Location:

The Old Warehouse, 18 Sirdar Road, Rayleigh,
The Old Warehouse, 18 Sirdar Road, Rayleigh
Essex
ss6 7xf

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CLS Money | Mortgage Brokers 5 star review on 6th November 2023

Lee Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with Josh's work regarding my remortgage application. He was incredibly polite, cheerful, helpful and prompt to reply to my emails. He progressed my application the same day and has fantastic work ethic. Andrew was equally helpful in providing me with buildings insurance quotes for my property. Amy was helpful at the beginning but overbearing in the end. I sent Amy an email and asked her not to send several chaser emails to my solicitor on the day of completion in future, as my solicitor already advised my remortgage application was due to complete the same day. It got to the point my solicitor removed Amy from her email chain to me to avoid another back and forth. I had to instruct Amy not to send chaser emails in future. This was not an auction purchase nor was there an onward chain linked to this completion so even if there was a delay it wouldn't come with any financial penalties. I explained all this to Amy via email in the form of feedback and she immediately called me to challenge me and tell me this is what she has been doing for 7 years therefore she's done nothing wrong even though she specifically asked me to leave her a review in her last email. That phone call from Amy in response to my "feedback" as her "client" left a very sour taste in my mouth. I literally said I was going to give a 5 star review and instead of accepting my feedback as an opportunity to improve our working relationship she blew it with that was unnecessary follow-up call that felt very emotionally charged on her part. I'm working with CLS again for a second remortgage application but it will be my last. Whoever is reading this from CLS, please don't assign Amy to manage my second remortgage application please.”

Helpful Report

Posted 5 months ago

“Not a great experience for me. Mixups over quotes, not a massive issue on its own, but then I received updates on the CLS portal about a different address, making me nervous my own data elsewhere. Solicitors calling to say they’ve been assigned by CLS, when I hadn’t requested them. Then some hard sell on accompanying insurance. However, I have to say Amy was very good, very helpful and kept in touch from the point she became involved.”

Helpful Report

Posted 11 months ago

“Good for finding the mortgage but the moment they had it sorted they started hounding us for payment. We hadn't even received the offer in writing and the accounts department were emailing and phoning. This went on and on even though we still hadn't received the offer. Quite cheeky staff too. Rude and condescending in the way they ask you for information. What could have been a really good experience was ruined by really poor customer service and a ridiculously aggressive accounts department.”

Helpful Report

Posted 1 year ago

“Not helpful,kept us waiting,said things okay ,when not Waste of money+effort John”

Helpful Report

Posted 1 year ago

“We are not happy at all with this service. Not using in the future, due to the many misunderstandings, and lack of commitment in our opinion from this company. Once they got the deal for you, then you are almost left to yourself. We had to pay 2 the mortgage in a month. Also the rate we were promised changed almost at the end when we were checking if that was confirmed. This is not the right approach and they made mistakes along the line that costs us extra money”

Helpful Report

Posted 2 years ago

“I first enquired with CLS on September 13th it has taken 19 weeks, £2,000 and a lot of my time chasing CLS and their recommended solicitor to re mortgage a property that had no mortgage on it to start with. What should have been a simple process, was a complete nightmare and very stressful. Communication was poor until the point of completion, meaning I had to follow everything up myself.”

Helpful Report

Posted 3 years ago

“Slow in responding, broker never available when I call, I feel like I'm an inconvenience when I call it's a bit of a poor show CLS, sort it out!”

Helpful Report

Posted 6 years ago

CLS Money | Mortgage Brokers is rated 4.9 based on 3,334 reviews