Cleva UK Reviews

Name: Cleva UK
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 5,841 Reviews

95 %

of reviewers recommend Cleva UK

4.8

Based on 5,841 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva UK:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Matt Hawkins

Cleva UK 5 star review on 30th March 2025

Anonymous

Cleva UK 5 star review on 11th February 2025

Susan Ferdinando

Cleva UK 5 star review on 22nd October 2024

Michael Treen

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took forever to answer an email regarding an out of stock item. And when they did, the advised date the part would be in stock was off by 10 days. Then notification when the item was back in stock didn't work neither, I had to check every day. If they weren't the only company that stocked this item I wouldn't have bought from them. When in stock, all is OK, proces are great. But customer service could be improved”

Helpful Report

“I first saw this on Amazon but I don't like purchasing on Amazon they are more keen on getting you to join Prime than giving you a good customer experience. So I looked around and saw Cleva with 24 hour free delivery so I ordered on Friday evening but it was Tuesday afternoon before it was delivered I was very disappointed I was beginning to think I had been cheated.”

Helpful Report

Hi Eric, Thanks for leaving feedback. I can see from your order details that it was placed on Friday evening. In line with our delivery policy, it was dispatched free of charge the next working day and then delivered the following day. I hope this clears up any confusion. Should you need any further details on our delivery policy then you can find them on our Cleva-UK website. Kind Regards

“Seems to be okay, first time buyer from you. Will see how you do when I order some more blades.”

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“Need to have a connect phone number so you can speak with someone”

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“Very happy with the lawn mower. However the courier is rubbish! Delved the lawnmower and attached photo of it on doorstep, to email. I didn't recognise the front door. Not only was it delivered to wrong house but the wrong road! I eventually tracked it down by looking in doorways of nearby roads. Hadto carry it home despite it being very heavy!”

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“After purchase I noticed that an offer was available to purchase both the lawnmower and a grass trimmer together. I therefore contacted Cleva and asked if I could make use of this offer and pay the balance owed. The reply stated I’d need to accept the lawnmower but then return it and then re-order the two items together! What a total joke and what extremely poor customer service simply because the operative dealing could not be bothered!”

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“Item arrived but nit within 24hr delivery”

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“niestety odkurzacz jest uszkodzony raczka jest pęknięta i nie można jaj zamontować do obudowy bardzo proszę o wysłanie nowej sprawnej raczki do odkurzacza . Jeżeli chodzi o sprawność to dopiero w tym tygodniu zostanie uruchomiony i będę mógł ocenić mam nadzieje ze wszystko będzie ok dziękuje”

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“Delivered on time”

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“Buying it was easy. The product didn't work however.”

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“See above re delivery experience”

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“Quick delivery”

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“As above. Battery was dead.”

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“Dear Cleva, I am so sorry to see that my Joey has been re-designed so cheaply. The way to open the unit is very fragile and the plastic is the same. My previous "Joey" was far more robust. Although I realise the cost of materials will have rocketed, but why not market it at £99.00 and make the quality more substantial again? It will be my last Joey if it proves to be short lived. How sad is that! Boo, hoo! Joy Sturgess.”

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“Asked for the battery to be checked before dispatch but unfortunately this was not done and item would not work on receipt. Sorted by buying L828 battery and fitting it myself. .”

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“Downside no telephone number but email reply was prompt”

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“Rubbish hoovr attachment. Way too short even after purcasing addition”

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“I did not get the advice about delivery that I was expecting from the carriers.”

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“Quick service”

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“Once back in stock was shipped pretty quickly. Initially frustrated as they continued to advertise when the product was unavailable.”

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Cleva UK is rated 4.8 based on 5,841 reviews