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Cleva Europe Ltd Reviews

4.8 Rating 4,165 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

Company Reviews

Product Reviews

4.8

Based on 4,165 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

sales@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 10th April 2024

Cleva Europe Ltd 5 star review on 2nd April 2024

Cleva Europe Ltd 5 star review on 2nd April 2024

Cleva Europe Ltd 5 star review on 29th March 2024

Jonathan Gompertz

Cleva Europe Ltd 5 star review on 29th March 2024

Jonathan Gompertz

Cleva Europe Ltd 5 star review on 22nd March 2024

Cleva Europe Ltd 5 star review on 22nd March 2024

93

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately my delivery went to my old address partly my fault as my details were auto generated on my account, didn’t realise until later in the day of my order, contacted customer support but got mixed messages that it was too late as my order had been dispatched, then another message that they may have managed to change the address details? Just a warning to anyone that has an account to double check your delivery address and billing address.”

“hoover ok delivery slow”

“Machine is quite good only thing wrong it just does random cuts where you end up with a cut like a union jack very haphazrd does not look as good as if you were using a proper lawnmower”

“Service was good But the lawnmower had a scratch on the top of it upon arrival Which is disappointing”

“Buying experience O K. Ordering,packing,delivery as should be.”

“Unfortunately the person who put the postage label on my parcel didn’t notice that the address had been partly cut off. It took more than 9 days to reach me. It only reached me as the postal worker recognised my last name and gave me an opportunity to collect before it would be returned to sender.”

“Purchased with 2rhr express bot didn't get 4days 72hr late... Its got got good suction BUT its to heavy for 60yr old.”

Hi Sandra, thanks for leaving a review. I can see from your order that it was placed at 13.34 on a Friday, so would have been dispatched the following Monday, as per our delivery policy which can be viewed on our website. All product specifications are also available on our website, including size and weight so that you can view them prior to purchase. Kind Regards

“As winter approaches I have not set up the robot todate but will advise in the spring when the grass cutting season starts in the spring. Looking for a garage to house the robot and charging station but not successful so far. Ordering the unit was easy and delivery on schedule as advised. Also the Black Friday reduction was in the price was very welcome.”

“was delivered on time, however it was left by the front door all afternoon as no one was in, on the email it stated it would be taken to a neighbour but this did not happen.”

“The buying process was really easy and was delivered on time with no issues. However when I opened the package the plastic collection box was broken. I emailed Cleva 3 days ago(Saturday) and still no response. Had it not been for this then I would’ve given 5 stars”

“Website good, item in stock and discount code successfully applied. However the item was not despatched in time for next day delivery, and furthermore the courier company (YODEL) blatantly lied to me by claiming the item was delivered when it was not. Their tracking showed neither a photo nor a geo stamp yet they claimed delivery had taken place. I was home all day and no one from YODEL called. I had to raise a query with them and change my arrangements in order to sign for the delivery the following day.”

“Tight fit, but does job”

“What can I say cheaper on Amazon,no wonder Amazon lead the way I really thought buying direct it would be cheaper,as I was going to buy other products from this company,Amazon here I come .”

“Ok service but the vacuum (Power 30 PTO Wet & Dry) I purchased was not fit for the purpose”

“Early days yet but has limsy hose”

“unfortunately came with broken charger, charger was replaced and seems decent lawnmower, have only used twice due to charger issue, will be able to rate better next month.”

“We bought a lawnmaster directly from Cleva. This wasn't as cleva as we thought. ON first use the roller fell off. I fixed it back on but it fell off again, and I couldn't find the bolt/scree fitting to put it back. I now need to get in touch with the company and ask for the lawnmaster to be repaired or replaced. Disappointed.”

“Easy to use and very light to manouver but a little awkward to assemble”

“The first attempt was disaster despite choosing 24hrs express service. Waited for 3 days and then contacted them via email. Later on found out that they have to dispatch a new product once again due to some issues with DPD and finally received the product. Thanks to Shelly from customer advisor for keeping me in track for the second order.”

Hi Nazia, thanks for leaving feedback. I can see that your original order was placed on a Saturday, our delivery policy states that any order placed after 12pm on a Friday will be dispatched the following working day. I'm glad Shelley was able to assist you with the delivery after it was returned to us. Kind Regards

“EASY TO BUY QUICK DELIVERY”

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Cleva Europe Ltd is rated 4.8 based on 4,165 reviews