Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Q4 Quorum Business Park, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.77

4.8 Rating 7,178 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 7,178 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.2 out of 5

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Q4 Quorum Business Park,
Newcastle Upon Tyne
Newcastle upon Tyne
NE12 8EZ

Cleva UK & Ireland 5 star review on 12th September 2026

Denise Martin

Cleva UK & Ireland 5 star review on 23rd August 2026

Mr Robert Carleton

Cleva UK & Ireland 5 star review on 17th July 2026

Denise Martin

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charging Shelter not received despite ordering. Customer support has not answered one email in response to my missing order. Poor customer support.”

Helpful Report

“No response to 3 complaints.”

Helpful Report

“The issue is with the Lawnmaster unit sold and reported defective - Cleva ignored my requests for assistance and I was obliged to request a return via Ebay buyer guarantee”

Helpful Report

“I ordered a vacuum, and selected for it to be supplied with extra bags. The bags supplied were the wrong size, so I couldn't use my hoover. Now I've spent £50 on bags because the correct bags are only available in large packs. I contacted customer support and they offered me £5 off. I didn't seem very generous.”

Helpful Report

“i used it once . subsequently it jammed and is now non functional,eead as the monty python parrot ,dead ,silent,non responsive . the only redeeming feature is theunfailing poltness and competence od audrey at cleva in attempting to resolve the issuee”

Helpful Report

“I found that good, no delays straight forward it’s just not what I expected for the cost of the item as it’s definitely not what it says on the tin! I’m not impressed with it as I thought it would do a better finish to my small lawn!”

Helpful Report

“Took over a week to respond. Really really poor. The instructions were shocking.”

Helpful Report

“I ordered a vacuum from Cleva - didn’t arrive, not easy to contact them and still waiting on a refund.”

Helpful Report

“Contacted Cleva for support and return over a week ago, no reply. Had to open a PayPal case to get this resolved. Returns process is hard.”

Helpful Report

“Did not arrive at address despite reorder”

Helpful Report

“Purchase very easy, but technical back up is worse than poor”

Helpful Report

“It took a bit longer to be delivered, but the main issue is hearing from customer services regarding the faulty product.”

Helpful Report

“While buying the product was very easy and straightforward, getting in touch with Cleva is non existent! I have tried to contact Cleva via their only method of communication (email) twice but I have yet to receive a reply a week later. This is a disgrace if I am being honest. How can this company not have a way to ring them or at least have a live chat function to be able to rectify my situation?”

Helpful Report

“I no longer need this and have been trying to return this for over a week”

Helpful Report

“Despite sending 2 emails to Cleva support team nobody has contacted me to resolve my request to retune the mower - awful service! 😡”

Helpful Report

“Good buying experience and was delivered next day. However, the item, as delivered, was faulty and unusable. When I emailed Cleva support to get it returned for a refund, all I got was a standard acknowledgement that they had received my email and nothing more. I have since sent a second email and still, 10 days after my first email, I have had no response. So, I am left with a brand new mower that does not work and no one will help me get it returned for a refund. Very poor.”

Helpful Report

“machine arrived day late after waiting all day.read the instructions with the machine,clearly not suiable for my lawn and boundries.which was the first i had been aware of this situation.Tried the mower to see if it would work but it failed. Emailed twice on the 3rd/7/2026, again on6/7/2026 with the problems, received computories Ticket Received on all 3 acasions,with no replies to date of the 11th, except this How did we do form on the 10th”

Helpful Report

“Buying experience spoiled by the request to give feedback afterwards. Don't do it!”