Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 6,158 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 6,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva UK & Ireland 5 star review on 28th May 2025

Matt Hawkins

Cleva UK & Ireland 5 star review on 30th March 2025

Anonymous

Cleva UK & Ireland 5 star review on 11th February 2025

Susan Ferdinando

Cleva UK & Ireland 5 star review on 22nd October 2024

Michael Treen

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. Gave DPD the wrong postcode to the collection number so at the moment I am stuck with the mower and down £200”

Helpful Report

“I'm sure Cleva is a very competent company, it's the delivery company that I had problems with.I was looking forward to receiving the lawnmower as I considered it to be a very good bit of kit. Alas not only did it not arrive but the paperwork did not have my address, only the lane I lived in. Unfortunately I have gone elsewhere to purchase a different lawnmower. I hope it's not the same delivery company.”

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“I has advised to buy this part and its incorrect for my described need for a SPARE part ..wasted my time and money ...ZERO stars not one .”

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“I have not received any support since the product has been received after the remote arrived faulty. Delivery was timely.”

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“Customer service piece of sh*t”

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“Despite telling Cleva product is dangerous and requested refund Cleva breached UK consumer law in respect of return of the defective product. Still not received refund.”

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“Rubbish, apparent Chinese company that has no room for negotiation. Frankly, I would not have purchased the two mowers had I realised they were coming from China. We need to support 'Made in Britain'.”

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“awful - never again”

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“Arrived, packed well. Hard to follow some instructions. Not happy with contact with the company.”

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“still waiting for a reply”

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“I tried contacting Cleva UK several times for a claim under warranty as my less than 1 year old LawnMaster 10 battery died. No reply. Had to buy my own battery despite this supposed to be replaced under warranty. Florin.Capraru@icloud.com”

Helpful Report

“The item came and all the wheels were broken! Spoke with Simone on the phone who was extremely rude to me! Awaiting my refund!”

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“Still waiting on it to come first one turned up no problems The second one been over a week now still waiting it says delivered but not to us still waiting on them to sort it”

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“Filled in two forms with issues I have had with the units I bought - I AM STILL WAITING on a call back - a week on......,”

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“Poor Customer service & no delivery update after 11 days.”

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“Fine until they have you money. Should have stayed with a trusted brand.”

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“difficult to contat customer service as no chat option.”

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“This is my first buy from Cleva and very disappointed obviously. I hope you can rectify the problem quickly.”

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“Very poor.”

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“been emailing and ringing to return the unused item as its far to heavy for me no replys or answers”

Helpful Report

Cleva UK & Ireland is rated 4.8 based on 6,158 reviews