Cleva Europe Ltd Reviews

Name: Cleva Europe Ltd
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 5,682 Reviews

95 %

of reviewers recommend Cleva Europe Ltd

4.8

Based on 5,682 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 28th May 2025

Matt Hawkins

Cleva Europe Ltd 5 star review on 30th March 2025

Anonymous

Cleva Europe Ltd 5 star review on 11th February 2025

Susan Ferdinando

Cleva Europe Ltd 5 star review on 22nd October 2024

Michael Treen

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item came and all the wheels were broken! Spoke with Simone on the phone who was extremely rude to me! Awaiting my refund!”

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“Still waiting on it to come first one turned up no problems The second one been over a week now still waiting it says delivered but not to us still waiting on them to sort it”

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“Filled in two forms with issues I have had with the units I bought - I AM STILL WAITING on a call back - a week on......,”

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“Poor Customer service & no delivery update after 11 days.”

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“Fine until they have you money. Should have stayed with a trusted brand.”

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“difficult to contat customer service as no chat option.”

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“This is my first buy from Cleva and very disappointed obviously. I hope you can rectify the problem quickly.”

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“Very poor.”

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“been emailing and ringing to return the unused item as its far to heavy for me no replys or answers”

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“Product is impressive, 2nd day very happy with it, Unfortunately the delivery was a nightmare taking over a weeks when it started 24/48 hrs, not very helpful regarding delivery, suggest using a better carrier.”

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“Although the Mower is cutting the grass, but only for 60mm. As the knob of cutting lower length is not moving therefore unable to cut grass to lower length. Raised the complaint, heard back after a 3 days to provide pictures and video of the problem. Shared on the same day but since then waiting to hear back. I wish first the quality check should have been dealt before sending the faulty item, also resolution of the problem should be dealt more promptly.”

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“Buying was ok, customer service so far has been lacking”

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“I have a fault in my mower which I have explained in detail and have not had a satisfactory solution yet.”

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“The worst customer experience I have ever had”

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Hi Jamie, thanks for leaving a review. We dispatched all of the items in your order on time, and they were delivered as requested. We have corresponded with you extensively on this matter and provided proof of delivery. I'm sorry you're not satisfied with the service you received from us, but I'm confident that we have supported you to the utmost of our abilities on this matter. Kind Regards

“This Product is not correct for the Joey Vacmaster. Very disappointing.”

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“I’m not received vacuum cleaner”

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“It is only approx. 12" long which even when added to the original hose still has me bending over to hoover along the edges of the rooms. I contacted Cleva asking if they did a longer one only to be told 'we don't do a longer one I'm afraid' and that was it, short and not so sweet. Why don't they do a longer wand. Blooming useless!!”

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“No response just we are busy ball”

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“The battery is good vakue. You need to value all of your customers, whichever sales chsnnel they bouhht through ( and I am guessing that Amazon is your largest).”

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“When contacting Cleva customer services had to use email, no phone. Took 5 days to reply and this was after I had complained about a dangerous faulty charger. Very disappointing as the mower seems quite good”

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Cleva Europe Ltd is rated 4.8 based on 5,682 reviews