Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Cleva Europe Ltd Reviews

4.8 Rating 4,216 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

Company Reviews

Product Reviews

4.8

Based on 4,216 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

sales@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 10th April 2024

Cleva Europe Ltd 5 star review on 2nd April 2024

Cleva Europe Ltd 5 star review on 2nd April 2024

Cleva Europe Ltd 5 star review on 29th March 2024

Jonathan Gompertz

Cleva Europe Ltd 5 star review on 29th March 2024

Jonathan Gompertz

Cleva Europe Ltd 5 star review on 22nd March 2024

Cleva Europe Ltd 5 star review on 22nd March 2024

93

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had my Battery so some how i ended up by a new blade for my lawnmower 🤷🏻‍♂️”

“I ordered and paid for a Vacmaster Multi 20 vacuum cleaner and all you sent me was a filter!! I wrote to you using your Contact Us and Support facilities, 6 days ago, but haven't had any response. Consequently, I have contacted the Credit Card company to raise a dispute and have my money returned. I only ordered the product on the strength of the Auto Express review without reading any TRUSTPILOT reviews of the company, which are alarmingly bad. I can only assume that nobody within your organisation reads them either.”

“Not received due to very poor packing by your despatch dept. Still waiting for response after 6 days from your customer service. Having sent 4 emails with photos, 2 forms and left message with accounts twice. I find it quite insulting when ask for feedback following your total failure to provide the purchased items.”

“l havent recieved my orderS46215 Hoover £99.99 from 25th march if its not delivered soonim going to paypal to get a refund your 24hr service stinks very angry”

“Took five days to arrive and many emails. Vac is brilliant”

“Still waiting for my order 3 weeks now!”

Hi, the tracking information for your order indicates that it was delivered on 23rd February. If this is not the case, please contact us directly at support@cleva-uk.com.

“This is not a review on the mower as it's rained nearly everyday and been unable to use it, but the comments are about the delivery service you are using.firstly our address was not complete you and the company either would not change it and your company ignored my email but l finally got it sorted and it should have come on the Friday after waiting in all day still no mower, then at about 7.30pm they said they were taking it to a pick up shop inTeynham which is 6miles away, picked up on Sat then had 2 emails from them to say we had not picked it up. It was disgusting service. My husband is 80 and he had to carry a heavy mower across a main road and load it in our car.just because of shoddy service from a delivery company.”

Hi, thanks for leaving feedback, I'm sorry for any inconvenience caused. I can see that you initially contacted us on the afternoon of 26th February detailing the issue with your address, and that we responded the next day to advise you that we'd assist as much as possible. As your order had already been dispatched, it was difficult for us then to amend the address. As a result, your parcel was taken to a collection point because the driver could not locate your address as it was incomplete. Should this be an issue in future, you can arrange re-delivery to your address. Kind Regards

“You gave me a voucher code to get 10% off first order but there was no place to use it on the order, I used the contact form to complain but no responce was forthcoming !”

Hi Robert, thanks for leaving feedback. Discount codes can be entered during checkout. There is a box on the left of where you enter your contact details. I have searched our contact system using your email address but cannot find any contact from you. Should you need to get in touch, please contact us directly at support@cleva-uk.com. Kind Regards

“I needed the innerpart of the filter not the outer but there was no way of speaking to anyonr on the phone so waste of time and money.”

Hi Lin, Thanks for leaving feedback. You can contact us directly at support@cleva-uk.com if you need assistance. Kind Regards

“Very good service.”

“Online ordering is easy and effective. Customer service is non existent. Completed four of their contact forms with no reply in over a week. I have an existing vacuum from them that has been very reliable (If only customer services were) and need spare parts I now have spent £100 and still have a non working vacuum due to no customer service.”

“Good suction but then looses suction also extremely heavy”

“Poorly, I have an issue with the unit, i've contacted support and not heard anything back.”

“Item still hasn't arrived”

“The product did not work on opening, however customer services were very helpful and issued a refund.”

“Waste of money. I wish i never purchased this as it doesn't pick up pine needles on my artificial grass.”

“This is what I was told would fit our Cleva Joey 18v VSA1802UK. Looking at it they clearly don’t. The cleaner is in Greece so I can’t try to fit them but they look way too long.”

“I returned the battery by return tracker post and 3weeks later I have not had a refund I don't think that is very good service.”

Hi Iain, Thanks for leaving feedback. We haven't had notification of your order being returned to us by our warehouse. If you have proof of postage or tracking information for your return then please send it to us at sales@cleva-uk.com and we'll follow this up for you. Kind Regards

“The hedge trimmer is not fit for purpose. Have tried contacting Cleva and sent them the order number and address numerous times, they just don't respond. They then ask to be rated on how well they've done. We'll folks I'd say stay well clear of this company as once they've taken your money you can expect zero help or guarantee from them.”

Hi, thanks for leaving feedback. I can see that we have received one communication from you on 12th September, a screenshot of your order confirmation but no further content in the email. We replied to your message on the same to enquire as to how we could assist, but received no further contact from you. If you have not received this message then I'd advise checking your junk folder. Kind Regards

“I was delivered a 240v when I ordered a 119v. Nobody answers the phone or email to discuss”

«
1
2
3
4
»

Cleva Europe Ltd is rated 4.8 based on 4,216 reviews