Cleva UK Reviews

Name: Cleva UK
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 5,841 Reviews

95 %

of reviewers recommend Cleva UK

4.8

Based on 5,841 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva UK:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Matt Hawkins

Cleva UK 5 star review on 30th March 2025

Anonymous

Cleva UK 5 star review on 11th February 2025

Susan Ferdinando

Cleva UK 5 star review on 22nd October 2024

Michael Treen

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product good,works well. very impressed. Good service. would buy again from this company. RF”

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“Excellent efficient service”

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“Delivery was a day late but pleased it arrived in good condition.”

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“Easy to make order and deliver is on time”

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“good service”

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“Quick delivery.”

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“One star knocked off due to confusion surrounding delivery. We ordered spool and line refills for our strimmer as well the lawnmower but were not notified that they would be delivered separately. We were very surprised when only the spools were delivered and so we contacted Cleva. The lawnmower was delivered the next day, before Cleva responded. Had we been informed that the items would be delivered separately it would have been easier for everyone.”

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“spare battery quickly delivered and well packed”

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“The item arrived on time and Cleva's service was first class”

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“On-line to Delivery was excellent with good tracking. Contacting Customer Services to get help identifying a part (spare cutting plate) was ok.”

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“Good on time and priced product”

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“Unfortunately it didn't go very smoothly. The first mower arrived damaged - probably courtesy of the carrier (DPD). It was promptly replaced, but the 2nd mower appeared to have a manufacturing fault. It now turns out that this mower probably isn't faulty, but the instructions are misleading and don't make it clear exactly how the electrical controls and their LED displays operate. I have explained this in detail today, in an e-mail to Sarah in your Customer Service department, with a suggestion that the instructions be amended to make the method of operation clear for users. I am sure that if this is done, it will reduce future complaints about suspected manufacturing faults.”

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“No problems experienced”

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“Easy choosing products and quick delivery.”

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“Had problems with battery charger very helpful sente a new one straight away”

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“Very straightforward”

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“Placing my order and delivery was seamless. I was excited to use my new Lawnmaster but l noticed that the grounding pin on the molded plug was slightly bent which made it stiff to plug in. The next time I used the mower, the pin snapped. I was disappointed as until I replaced the molded plug it was not safe to use. It was too much trouble to get a replacement mower, so I am now waiting for an electrician to fit a new plug.”

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“I don't consider buying somethinga as an experience!”

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“Very easy to locate the product I wished to purchase and very competatively priced.”

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“Easy to order and arrived within expected time frame”

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Cleva UK is rated 4.8 based on 5,841 reviews