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Cleva Europe Ltd Reviews

4.8 Rating 4,315 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

Company Reviews

Product Reviews

4.8

Based on 4,315 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

sales@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

100

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“According to the website, the lawnmower would be delivered in 24hrs. However, it was delivered 4 days after purchase. Besides, a blade shown as “in the box” which is different from the 34cm option which misleading me that there is an spare one.”

“Three stars for late delivery by courier.”

“Resent purchase arrived promptly. Its a pity Spare batteries are still not available. As an extra battery would save me time waiting for original, which is now two years old and has never shown four green lights after charge since purchase. A new blade is fine, but if my battery packs up not a lot of good”

“I'm not sure whether it is down to DPD or Cleva but the package was a few days late. On one occasion (after it was already late) we got a message from DPD saying they tried to deliver but nobody answered, we were in all day that day so I find that hard to believe.”

“Delivery was quick. Waiting for the response on my issue.”

“I am very pleased with the Vacmaster. I had problems with ordering the product on line, (even though I have ordered on online before elsewhere) but I was dealt with one of your assistants very nicely & obligingly on the telephone.”

“Took a couple of days longer to arrive than expected. Package was showing as logged with DPD but not dispatched for a day or two.”

Hi, Thanks for leaving a review. As your order was placed over a weekend, it would have been dispatched the next working day by our warehouse team. I can see that there was a delay of one day in your order being delivered, we apologise for the delay and are looking into why this was the case. Kind Regards

“Unfortunately I’m still waiting for my vacuum bags to arrive, though the cleaner has arrived, with which I’m very pleased.”

Hi, thanks for leaving feedback. The tracking information for the dust bags indicates that they were delivered on the 23rd. If this is not the case please contact us directly at sales@cleva-uk.com.

“The Vacmaster is not a very good product. Extension arms keep coming off .which is a problem. I have 63m2 of artificial grass and I hoped this product would be my saviour sadly not.”

Thanks for contacting us. We advise using a firm push & twist action when fitting the wands together, this should keep them firmly in place. Kind Regards

“Pity a part was missing from the original package because it was delivered in 2 days and was well packed. So 5 stars was missed that would otherwise have been deserved. I think that 4 stars are deserved for effort because a free of charge replacement part was despatched immediately. Unfortunately the carrier let Cleva down by mislaying the replacement. So because Cleva waited several more days before dispatching a further replacement I can only award 3 stars because as a customer who had already paid for the product I just wanted it sorted immediately. As it turned out the judgement of Cleva was right because both replacements eventually turned up, but quicker would have been better. But at the end of all that I'm glad I bought these products.”

“Good product but delivery not good - not dispatched until after the delivery date. Not the fault of the courier - not available for collection until next day”

Hi, Thanks for leaving feedback. All orders placed after 12pm are dispatched the next working day. As your order was placed after 5pm, it was dispatched from our warehouse the next day. There was a delay of one day with the delivery of your order with the courier, so we apologise for that. Should you need to see the details of our delivery policy, they can be found on our website. Kind Regards

“Customs charges for delivery into EU weren't advertised but item arrived rapidly and works excellently.”

Hi, thanks for leaving feedback. The delivery page on our website mentions that deliveries outside of the UK may be subject to additional customs duties, but we can look into making this more visible. Kind Regards

“I bought a Vacuum Cleaner (probably made in China) from Cleva. Apart from that I know nothing about the company. Apart from sucking up Dust and Debris as it is supposed to do, I am sure the company already has photographs of their own.”

Hi, thanks for leaving a review. Your vacuum cleaner was indeed made in China, as all of our products are, because Cleva is a Chinese company. Should you need any further company information it can be found on our website. Kind Regards

“Product is outstanding, however, I cannot help feeling they have a missed an important opportunity for customer satisfaction by having attachments that fit all of their different sized products.”

Hi, thanks for leaving feedback. As we make vacuum cleaners for both domestic and commercial use, we've found that there isn't demand for all of the same accessories to be available for all products. The accessories available for each product are based on feedback from our customers and how they're using their vacuum cleaner.

“The service was good, however, I would prefer to pay a little extra for delivery and have DPD deliver my products rather than Royal Mail who are extremely unreliable. Further more, the 3 star rating is more for the quality of the product, I purchased a replacement hose for my Vacmaster Power 30 PTO, this product has changed from the original hose supplied with the vacuum and the quality is nowhere near as good as the original, plus the inlet port is a completely different size than the original too? Why change something when it's not broken? Very disappointing..!”

“Some small garden items get clogged in the hose tube and the brush attachment which is not wide enough to enable these items to travel the length of the tube into the bin.”

“Very fast dispatch, very happy there. Delivery (DPD Ireland) partner is sub-par. Service from them was horrible and unacceptable. Hence only 3 stars”

“The hoover head is light plastic and it doesn’t pick up very good. Haven’t really used it much for a full review.”

“I was okay with the product, but the bombardment of emails looking for reviews was very annoying.”

Hi Gavin, thank you for letting us know. You should only receive 1 request for a company review based on our sales and delivery service. A few days later, once you have had time to use your products you should receive 1 request for each product purchased. If this was not the case please email us and we can investigate.

“Good vacuum, prompt delivery. It’s a shame that the bin doesn’t detach from the wheels and the hose has too many attachments which is time consuming to put together every time you need to use the machine. A part from that a good machine.”

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Cleva Europe Ltd is rated 4.8 based on 4,315 reviews