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Cleva Europe Ltd Reviews

4.8 Rating 4,215 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

Company Reviews

Product Reviews

4.8

Based on 4,215 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

sales@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 10th April 2024

Cleva Europe Ltd 5 star review on 2nd April 2024

Cleva Europe Ltd 5 star review on 2nd April 2024

Cleva Europe Ltd 5 star review on 29th March 2024

Jonathan Gompertz

Cleva Europe Ltd 5 star review on 29th March 2024

Jonathan Gompertz

Cleva Europe Ltd 5 star review on 22nd March 2024

Cleva Europe Ltd 5 star review on 22nd March 2024

93

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an issue with a part, Once contact was made a replacement was sent and the issue was resolved within 48 hours.”

Hi Mr Shearer, Thanks for leaving feedback. I'm sorry that it's taken a bit longer for us to get back to your queries than we'd like it to. We are extremely busy at the moment, and our customer service team are doing their best. I can see that of the numerous emails you sent to us, we replied to them the next day at the latest. I can also see from the emails you sent that you're looking for a new spool for your trimmer. As advised, they're out of stock at this time and our team are doing their best to locate one for you.

“Service was good But the lawnmower had a scratch on the top of it upon arrival Which is disappointing”

“I absolutely love my vacuum - it has great suction power and so easy to use on the stairs - all my carpets are so clean - compact and easy to store - best hoover I’ve ever had - totally recommend it ❤️”

“this is a great little vacuum cleaner. It does the job and it is lightweight. It also converts to a handheld extremely easily and back to an upright just as easily. for me and my wife this important as we both suffer with arthritis.”

“Poorly, I have an issue with the unit, i've contacted support and not heard anything back.”

“Very easy to use website and to buy on-line. Delivery was very quick...highly recommend. the vacuum cleaner is ezactly what we wanted....efficient and quiet, just the job!!”

“The hedge trimmer is not fit for purpose. Have tried contacting Cleva and sent them the order number and address numerous times, they just don't respond. They then ask to be rated on how well they've done. We'll folks I'd say stay well clear of this company as once they've taken your money you can expect zero help or guarantee from them.”

Hi, thanks for leaving feedback. I can see that we have received one communication from you on 12th September, a screenshot of your order confirmation but no further content in the email. We replied to your message on the same to enquire as to how we could assist, but received no further contact from you. If you have not received this message then I'd advise checking your junk folder. Kind Regards

“Our new vacuum carpet cleaner is very good. The service was great from ordering to a very quick delivery. Will be happy to buy from you again and recommend to family & friends.”

“I am in my 70s an ex-miner who worked hard all my life and its payback time i have a bad back, bad breathing, had a heart attack, and can't stand for more than 2 min so cutting my own grass is just not on till a friend recommended yous. I tell you what its the best money I have ever spent. Kind Regards Harry”

“you sent the wrong part”

Hi, thanks for leaving feedback. I can see from your order that the part you ordered was indeed the part that you received. From the correspondence you've had with our customer service team, I can see that the part you ordered was incorrect for your vacuum cleaner, and that this was quickly identified and we assisted you with the finding the correct part. Kind Regards

“Invoice#224192 So far the worst ever. A week and I'm still waiting for 1 of the 4 emails I have sent to have a reply back from the company. Starting to think the reviews regarding this company are in-house to promote the company. I still can't buy parts as I don't have the part numbers or where to buy them. The company and the website do not seem to have the spares on their site. As well as them claiming to be able to buy spares easily. So far they seem to ignore customers after the product has been purchased, They have lied in their advertisement that parts are easily available. As for customer services well a week with no reply to any of my emails says all it needs to. Looks like i have wasted over £200 with no support spares or help whatsoever. Stay clear from this company as there is no help or anything else from them after taking your money. I DO NOT AND CAN NOT RECOMMEND THIS COMPANY”

“Easy and transparent web site”

“Easy ordering and very quick delivery.”

“Great company to deal with...”

“The website was very clear and simple to use for choosing which mower and then the purchase .”

“Easy ordering process and quick delivery.”

“Mower was delivered promptly day after order was placed. I have only used it once but I am really impressed. I have a large garden split into three areas, all with grass to be cut. I cut 2 which took about 30minutes and there was still charge in the battery. Lovely mower and so easy to use.”

“Easy purchase, delivered quickly and exactly what I ordered.”

“Next day delivery was good.”

“Customer Service answered politely and were knowledgeable. Online ordering was easy and vacuum cleaner arrived when promised. Very pleased with product.”

Cleva Europe Ltd is rated 4.8 based on 4,215 reviews