Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Q4 Quorum Business Park, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 6,158 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 6,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Q4 Quorum Business Park,
Newcastle Upon Tyne
Newcastle upon Tyne
NE12 8EZ

Cleva UK & Ireland 5 star review on 28th May 2025

Matt Hawkins

Cleva UK & Ireland 5 star review on 30th March 2025

Anonymous

Cleva UK & Ireland 5 star review on 11th February 2025

Susan Ferdinando

Cleva UK & Ireland 5 star review on 22nd October 2024

Michael Treen

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not get the advice about delivery that I was expecting from the carriers.”

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“Quick service”

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“Once back in stock was shipped pretty quickly. Initially frustrated as they continued to advertise when the product was unavailable.”

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“Ordering and delivery good but unfortunately it was not a wise choice”

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“Delivery took a long time 5 days”

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“Was unable to sign up for the 10% new customer discount through your website link. Apart from that the service has been as you would want. Box was a bit battered on one corner but as it’s packed in the so well it was undamaged.”

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“Left in porch, but packaging in quite poor condition..”

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“returned a spare part within a few days”

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“Neither satisfied nor dissatisfied”

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“Super quick delivery”

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“Although there was a delivery address mix up due to PayPal not updating my details properly, Your staff very very helpful and processed my order quickly. Thank you”

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“I got the first head free however within a few months 2nd one broke I had to pay for it PS what bags do I get”

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“Your delivery agent is rubbish and failed to deliver despite my waiting in for the delivery. Eventually delivered to the Post Office 2 days later”

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“Okay but slow delivery”

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“Buying the product was easy to order.”

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“Buying is fast and delivery is fast. But there’s a postage charge for returning goods which I am not happy about”

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“Prompt, if a little pricey”

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“Overall a good experience, and a good product. The only thing that was slightly disappointing is that delivery was delayed and it wasn't within the advertised 24h.”

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“The delivery of the item was very good. The manual of the product is not clear at all. Difficult to understand how to change the position of the trimmer : upright for edges or flat for under fixtures or trees. To open the spool to check the line was the most difficult thing to do for one person. We had to press the two sides at the same time but the lid wouldn't come off so another person had to use a flat screwdriver to lift the lid while pressing the sides : tricky.”

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“Unfortunately my delivery went to my old address partly my fault as my details were auto generated on my account, didn’t realise until later in the day of my order, contacted customer support but got mixed messages that it was too late as my order had been dispatched, then another message that they may have managed to change the address details? Just a warning to anyone that has an account to double check your delivery address and billing address.”

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Cleva UK & Ireland is rated 4.8 based on 6,158 reviews