Cleva Europe Ltd Reviews

Name: Cleva Europe Ltd
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 5,660 Reviews

95 %

of reviewers recommend Cleva Europe Ltd

4.8

Based on 5,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 28th May 2025

Matt Hawkins

Cleva Europe Ltd 5 star review on 30th March 2025

Anonymous

Cleva Europe Ltd 5 star review on 11th February 2025

Susan Ferdinando

Cleva Europe Ltd 5 star review on 22nd October 2024

Michael Treen

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying on line was quick and easy. Mower arrived next day, very impressed. However I came to use the mower today for the first time, but couldn't, as one of the elec plug pins is bent at an angle! I havent done anything to cause this. I'm so disappointed its unusable. Have contacted cust service so am waiting to hear.....”

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“48 hour delivery for non appliance purchases however the item wasn’t delivered for 1 week despite being ordered on the Wednesday before the bank holiday weekend. Overall happy with the item and used to replace a spear and Jackson charger that stopped working”

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“Dealing with Cleva was pretty good. Unfortunately the Lawnmaster product is NOT built to last. The first electric mower broke just outside of warranty and Cleva replaced the mower. In less than a year the replacement product broke in exactly the same place. The mounting point for the roller snapped and the roller cannot be reattached because its integral to the mower. You’d expect a £250 lawnmower to last longer than 12 months. For full disclosure the product was looked after, kept in a shed and probably did no more than 20 cuts of my lawn. I will not buy another Lawnmaster product and would advise people to think very carefully before they purchase one.”

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“The lawnmower itself is fine. It's a bigger lawnmower meant for bigger lawns yet has a tiny power lead attached to it, ridiculously small, so I have to drag an extension lead around the garden for the years of lifetime of this mower. Very irritating. Just put a decent lead on it and charge an extra couple of quid for it, sheesh!”

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“Poor as u went for a higher model but it had no blower function like my previous model”

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“Delivery good”

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“The actual buying process was easy and delivery was quick and on time. However I have an issue with a defective battery and the After sales service is abysmal. You can only contact them by email and I'm still waiting on a response a week later, very disappointing.”

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“It was very unclear from the initial tracking and emails which day the product would be delivered. So, we waited with bated breath over 2 days - to ensure our delivery was not missed we put in the "safe delivery place" in our garden 2 days prior to when the product was actually delivered. We would advise Cleva to take steps to rectify this, so that other customers will not be similarly inconvenienced in the future.”

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“It should be made more clear that people can end up Having to pay extra for the battery and charger as I made the mistake of ordering the bare unit I've no idea why people would buy something they can't use”

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“Buying was easy after sales service non existant mower seems no problem”

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“Arrived not working now lawnmower has broken.”

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“Prompt delivery. However response from Customer Services is very slow and I have no idea if I'll be able to get the mower working again.”

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“Buying fine.”

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“The included strimmer is defective and we've yet to have this resilved.”

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“Terrible buy. The grass collector doesn’t fit properly and the lead is very short.”

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“instructions very poor difficult to understand how to convert the trimmer with wheel to cut lawn edge works ok as trimmer in normal position”

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“After contacting you telling you that there was no house number on the invoice you sent , you said that you have resolved it😕it was good job that I could alter the delivery address to a neighbor as when I received it there wasn't an address on the parcel !!!”

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“Very heavy for older people.”

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Hi Jill, Thanks for leaving feedback. The specifications for all of our products, including weight, are available on our website so that customers can make an informed choice before purchase. Should you need any advice, you are welcome to contact us at support@cleva-uk.com

“Picks up beautifuly but so so hard to push on carpets , am I doing something wrong”

Helpful Report

“Gave 2 star to increase awareness - the limitation of the robotic lawnmower in moving between front and back (main and secondary lawn) are not highlighted. - need more than Meter pass between the two area-. Our gate is less than 1 meter, so for us it ment buying another dock for £90. (and the need to move it between the two places manually). Not sure if it would have changed my decision to buy it or not, so far very happy to see it working (less than one month) but this extra cost and limitation need to be highlighted! communication woth Cleva was easy and they responded quickly.”

Helpful Report

Cleva Europe Ltd is rated 4.8 based on 5,660 reviews