Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Q4 Quorum Business Park, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.77

4.8 Rating 7,011 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 7,011 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Q4 Quorum Business Park,
Newcastle Upon Tyne
Newcastle upon Tyne
NE12 8EZ

Cleva UK & Ireland 5 star review on 17th July 2026

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I reported that i needed to return this item within 1 hour of receiving it as it is not suitable for my machine but I'm still waiting to receive a response past the automated we have received your enquiry one.”

Helpful Report

“My mower is not working it goes over the top of the magnetic strip l am very unhappy with it l ordered wire but l dont know if that will work. As l am a widow aged 78 my husband died on 23 rd April 2025 l don't have anyone to help.”

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“Good buying experience but not so good when things go wrong.”

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“Still waiting to hear back from customer service.”

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“Ordered two items at the same time, only one arrived on time, had to chase up the second. Correspondence was very poor.”

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“Mower arrived but will not charge after hours and hours. Hard to find a number for customer services so had to email them, they acknowledged our email but didn’t respond for several days. Now they want us to send photos or video of the issue, ie. it not a charging (???). Long-winded process, had the mower over a week and not been able to use it yet (or for the foreseeable). Very disappointing.”

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“still not received my order it went to wrong address customer service said they would reorder it not heard a thing”

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“Buying and delivery were great. I hate this lawnmower. It was fiddly to put together and the instructions are ridiculous. There are enough review comments about this to warrant some action, but no! I had to look on YouTube to have a remote idea of how to get the handles to the right height and clip the grass box to the sides. The whole thing is plastic and weighs a ton. It is unweildy hard to push on a very slightly bumpy lawn. The grass looks like a sheep with two teeth has been chewing it. The grass box fills up ultra quick, I have a very small lawn and emptied it three times. Can't find anything positive to say about it. My daughter has a tiny flat lawn, and now has custody of it, although she is not especially impressed either saying it's hard to push. I'm ordering a hover mower.”

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“Poor didn’t answer email not very good couldn’t contact by phone not good customer help”

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“The mower seem good but the delivery was poor and I would not recommend buying from you directly. Totally let down on what would have been a good purchase!”

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“See above comment.”

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“Buying on line was quick and easy. Mower arrived next day, very impressed. However I came to use the mower today for the first time, but couldn't, as one of the elec plug pins is bent at an angle! I havent done anything to cause this. I'm so disappointed its unusable. Have contacted cust service so am waiting to hear.....”

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“48 hour delivery for non appliance purchases however the item wasn’t delivered for 1 week despite being ordered on the Wednesday before the bank holiday weekend. Overall happy with the item and used to replace a spear and Jackson charger that stopped working”

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“Dealing with Cleva was pretty good. Unfortunately the Lawnmaster product is NOT built to last. The first electric mower broke just outside of warranty and Cleva replaced the mower. In less than a year the replacement product broke in exactly the same place. The mounting point for the roller snapped and the roller cannot be reattached because its integral to the mower. You’d expect a £250 lawnmower to last longer than 12 months. For full disclosure the product was looked after, kept in a shed and probably did no more than 20 cuts of my lawn. I will not buy another Lawnmaster product and would advise people to think very carefully before they purchase one.”

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“The lawnmower itself is fine. It's a bigger lawnmower meant for bigger lawns yet has a tiny power lead attached to it, ridiculously small, so I have to drag an extension lead around the garden for the years of lifetime of this mower. Very irritating. Just put a decent lead on it and charge an extra couple of quid for it, sheesh!”

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“Poor as u went for a higher model but it had no blower function like my previous model”

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“Delivery good”

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“The actual buying process was easy and delivery was quick and on time. However I have an issue with a defective battery and the After sales service is abysmal. You can only contact them by email and I'm still waiting on a response a week later, very disappointing.”

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“It was very unclear from the initial tracking and emails which day the product would be delivered. So, we waited with bated breath over 2 days - to ensure our delivery was not missed we put in the "safe delivery place" in our garden 2 days prior to when the product was actually delivered. We would advise Cleva to take steps to rectify this, so that other customers will not be similarly inconvenienced in the future.”

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“It should be made more clear that people can end up Having to pay extra for the battery and charger as I made the mistake of ordering the bare unit I've no idea why people would buy something they can't use”

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Cleva UK & Ireland is rated 4.8 based on 7,011 reviews