Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Q4 Quorum Business Park, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 6,726 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 6,726 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Q4 Quorum Business Park,
Newcastle Upon Tyne
Newcastle upon Tyne
NE12 8EZ

Cleva UK & Ireland 5 star review on 7th June 2026

145

Anonymous

Anonymous // 01/01/2019

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“Great service from vacmaster. Well done”

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“Excellent quick service for this, but no active help line for problems with the mower itself. Later on this survey it asks how long did I have to wait for a reply.? It only offers under 12 hrs or over a week. On facr it only took tem a few days.”

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“Ordered before 12 noon for next day delivery. Received next day as promised via DPD who delivered within the 1 hour time frame notified to me.”

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“Easy to find the spare I required. Fast delivery”

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“Easy buying online, good communication and speedy delivery. Sadly customer service was very slow in replying to a delivery enquiry so I’m hoping that I won’t need them anytime soon.”

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“Fits the bill and matches my lawnmower”

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“Bought a Lawnmaster Optimus 18 robot grass cutter and shelter. Delivery’s was quick and easy. One used it once so far due the change in weather. But first cut was impressive.”

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“Found them to be fast, efficient and reliable”

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“Exactly as advertised and delivered on time”

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“All done online, very straightforward.”

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“Straight forward and delivered quickly.”

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“Simple , fast , good coms”

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“Customer service very good”

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“Extremely quick service”

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“All straight forward no problems”

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“Quick and easy ordering.”

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“My previous L1 more packed in and no problem getting the refund as it was still under warranty”

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“Took one day from ordering to delivery”

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“After an initial error with delivery address the error was sorted very quickly and now the prud owners of a robot !!”

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“This just about functions. It can't find the lawn unless it lives on top of it. It has never once made it back onto the charging station even when the charging station was on the lawn. It finds more or less any reason possible to get stuck, jammed, fall off the lawn or tear up the mud. But if you place it down on the grass, watch over it and are prepared to carry it back to the charging station then it technically does it's job. I would have returned it after the first day or so but the company won't take returns if the box has been opened. Of course it isn't possible to know that it's a subpar product without opening the box. So I guess they got me there. The delivery option provided by Cleva stated 24 hours. It took 3 days. That's fine. I didn't need it in 24 hours but why even say it if you aren't going to deliver it.”

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Cleva UK & Ireland is rated 4.8 based on 6,726 reviews