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Cleva Europe Ltd Reviews

4.81 Rating 357 Reviews
96% of reviewers recommend Cleva Europe Ltd
Company Reviews Product Reviews
Read Cleva Europe Ltd Reviews
87.96%
314 Reviews
8.40%
30 Reviews
1.40%
5 Reviews
0.84%
3 Reviews
1.40%
5 Reviews

About Cleva Europe Ltd: Cleva is a world leading manufacturer of vacuum cleaners and outdoor power equipment. We are the manufacturer and official UK distributor of Vacmaster wet and dry vacuum cleaners and Cleva cordless Vacuum cleaners.

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Phone:
0191 654 0036

Email:
sales@cleva-uk.com

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
96%
on-time delivery
Greater than 87%
accurate and undamaged orders
Customer Service
Email, Telephone
communication channels
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Wayne Witcombe
Verified Buyer
"Great service"
Helpful Report
Posted 17 hours ago
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Damian Goldyn
Verified Buyer
"Pleasure to do business with Quick and easy fast delivery"
Helpful Report
Posted 1 day ago
Chris Hann
Verified Buyer
"Very helpful Customer Service. Vacmaster Quiet 20 HEPA | VK1520SIWC-H13 was delivered promptly on time stated, and oh my god! what a toy! it out performs the Edward i just blew up after 6 years, hands down. Great buy, great company so far. Cheers"
Helpful Report
Posted 3 days ago
Anonymous
Verified Buyer
"Goods arrived on time well packaged, no damage to box and for the price the article does what it says on the box"
Helpful Report
Posted 6 days ago
Karl Palmer
Verified Buyer
"Quick and easy, thanks."
Helpful Report
Posted 1 week ago
James Coneron
Verified Buyer
"Great product. No invoice or receipt supplied. Really need that for my accounts."
Helpful Report
Posted 1 week ago
Hi Mr Coneron,

I apologise that you didn't receive your invoice. They are supplied as standard with every order, so it's not clear why you haven't received yours. I've sent another to the email address supplied, if you don't receive then please don't hesitate to contact us directly and we can verify that we have the correct details.

Kind Regards,

Aimee
Customer Service Coordinator
Posted 1 week ago
Oleksandr Zakusylo
Verified Buyer
"All good"
Helpful Report
Posted 1 week ago
Anonymous
Verified Buyer
"Excellent service. Thank you for sorting the delivery problem so quickly even though it wasn't your fault."
Helpful Report
Posted 1 week ago
Anonymous
Verified Buyer
"Very good service, part of the steel pipe was damaged, emailed and they sorted new part in the post that day, waiting for it to arrive, would certainly use them again"
Helpful Report
Posted 2 weeks ago
Peter Jackson
Verified Buyer
"Goods arrived without any motice. Would help if notification of despatch would help"
Helpful Report
Posted 2 weeks ago
David Morgan
Verified Buyer
"not received parcel"
Helpful Report
Posted 2 weeks ago
Good Morning Mr Morgan,

Thanks for your review. As I mentioned when I contacted you, your order was delayed due to an error from our courier. Your order was re-sent the same day, and I can see that it was delivered to you on Saturday.

Kind Regards
Posted 2 weeks ago
Colin Cavanagh
Verified Buyer
"Placed the order for vacuum cleaner Sunday afternoon, delivered to my house by Tuesday afternoon as quoted. Good service,well done."
Helpful Report
Posted 2 weeks ago
Guest
Verified Buyer
"Had to go direct to Cleva for hoover bags as there is no one who sells them locally in Chesterfield, and yet I bought the hoover at B&Q in C/field. Other than that Cleva online was easy to deal with no problem at all."
Helpful Report
Posted 3 weeks ago
Guest
Verified Buyer
"Excellent service and price, what more can I say, thank you."
Helpful Report
Posted 3 weeks ago
Craig Stenner
Verified Buyer
"Great service,"
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"Excellent explanation of the product, delivery as promised and product works well."
Helpful Report
Posted 1 month ago
Vitalij Romuk
Verified Buyer
"Good👍!"
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"The delivery was made on the date provided and the product was packaged sensibly, with only a cardboard box needing to be recycled. well done!"
Helpful Report
Posted 1 month ago
Michael Chapman
Verified Buyer
"I've never heard of Cleva until I did some research on a new vacuum cleaner for my workshop. After reading many reviews I decided to purchase a VacMaster Wet & Dry VQ1530SFDC/1500W/30L. It arrived very quickly and so far has proved to be great purchase. I had a question about the machine and Cleva were very prompt with a concise reply. I'm very impressed with Cleva and their customer service. Highly recommended."
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
"Great service, they were very helpful. Would recommend."
Helpful Report
Posted 1 month ago
Cleva Europe Ltd is rated 4.81 based on 357 reviews
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