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Cleva Europe Ltd Reviews

4.8 Rating 4,291 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

Company Reviews

Product Reviews

4.8

Based on 4,291 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

sales@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

100

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry, but the fact remains that these tubes never arrived, even though the despatch note said they were included in the order. Time will tell if the customer service steps up and re-sends the missing item..”

Hi Mr Allen, Thanks for leaving feedback. We responded to your email on Monday 2nd August to apologise for the missing item, and to notify you that replacements were sent on the same day. You should receive them soon. Kind Regards

“Useless and a waste of space - waited in all day. Never delivered it. DPD said they'd never had the package from Cleva and Cleva said they had despatched it. I organized a 500 mile round trip to my new house to coincide with the promised delivery - utter waste of time and money. I cancelled order because I wouldn't be there to receive it when (if) they finally found the package. And I wasted >£2 on phone call to DPD which Cleva wouldn't refund. All in all it cost me over £70 to not get what I was promised.”

“I’m unable to give a positive review as I’m still awaiting idelivery despite attempting to email Cleva to report this I’ve had no response although the payment has been debited from my account. I doubt I shall be using Cleva again and definitely will not be recommending them.”

“Still waiting for a reply from the company on a query we had on the vacuum we purchased Not able to speak to anyone Porr after sales service”

Hi, we don't appear to have received any contact from you, we have sent you an email so that we can assist you. Kind Regards

“Really really disappointing on artificial grass. Completely pointless. Would not recommend at all.”

Hi, thanks for leaving a review. Your artificial grass vacuum cleaner comes with a pre-installed attachment to make suction gentle on your lawn. If you're finding this isn't enough, then the attachment can be removed and you'll find suction is significantly increased. Should you need to contact us about this then you can reach us at sales@cleva-uk.com. Kind Regards

“Incorrect item sent”

“I reported by Email the fact I had not received the new vacmaster yet on 4/1/21 & on 6/1/21 my order reference no 7646/S76646 I have not received any follow up Emails from cleva . It is clear DBD have lost it, That's an issue for you to take up with them , Therefore as the consumer who has paid in advance for the goods can you provide replacement via an alternative carrier expeditiously .”

Hi Mr. Leeman, I sent you an update on Friday 8th to say that if your order was not delivered today then we would send a replacement with a different carrier. Kind Regards

“I haven't received the item I purchased on 11 Dec 2020. The DPD tracking number I received indicates that DPD hasn't received the item for shipment yet. That's fine -- it's not urgent -- but I haven't had any updates from Cleva about when it WILL ship, which would be helpful.”

Hi, If you have not yet received your order then please contact us directly at sales@cleva-uk.com so that we can look into this for you.

“I received my vacmaster which I specifically purchased for the artifical lawn, I was very disappointed with the general levels of suction especially when the garden attachment was added this was even worse.”

As also advised directly the artificial grass vacuum is designed to be used on wet artifical grass this significantly improves cleaning performance, please water the grass with a hose to improve pick up. For stubborn areas where there is moss or heavy dirt the smaller tools can be used to provide more direct suction. The vacuum is not intended to collect leaves up the hose or in the tank, the vacuum does however convert to a blower so that the grass can be cleared of leaves and that they can be blown into a pile for easy disposal. Hope this helps, if you do have any further issues please contact us again.

“Received my item and it had a broken part in the box. I have tried phoning, emailing, and leaving an online web enquiry thing. No reply and it's been over a week now. Very poor service even in a pandemic imho. Disappointed as the item seems very good on the whole!”

Hi, Thanks for contacting us. We don't seem to have received any of your emails in our Sales inbox so I have contacted you directly via the email address on your order. Kind Regards

“I was charged an extra £7 for delivery to the Highlands and Islands, the Royal Mail DOES NOT charge extra for this service so why did you? This is blatant discrimination! Delivery took 5 working days not 1-2 as promised, not happy!!”

Thank you for highlighting this issue, it was a genuine mistake on the shipping set up. Express 1-2 day delivery is not available as an option from Parcel Force to the Orkney Islands and has been removed. The delivery is now therefore included in the price and your payment corrected.

“Used to believe it a responsible co. "No standard filtration dust bag for 20L vac" Funny guys So where will I buy originals? From someone who buying out this product and selling on ebay for much more?”

Thanks for your feedback. The 20L standard dust bags are out of stock, and they'll be available again soon. If you'd like us to contact you with further information as to when they'll be available then we'd be happy to do so. Don't forget that most of our vacuum cleaners can also be used bagless. If you would prefer to use this option, please ensure all necessary filters are used and cleaned regularly to maintain the performance of your vacuum cleaner. Kind Regards, Aimee Customer Service Coordinator

“Great product. No invoice or receipt supplied. Really need that for my accounts.”

Hi Mr Coneron, I apologise that you didn't receive your invoice. They are supplied as standard with every order, so it's not clear why you haven't received yours. I've sent another to the email address supplied, if you don't receive then please don't hesitate to contact us directly and we can verify that we have the correct details. Kind Regards, Aimee Customer Service Coordinator

“not received parcel”

Good Morning Mr Morgan, Thanks for your review. As I mentioned when I contacted you, your order was delayed due to an error from our courier. Your order was re-sent the same day, and I can see that it was delivered to you on Saturday. Kind Regards

“Don't ask for a review when I'm still waiting for it, generated emails trash”

We apologise for the delay in receiving your order Mr Coleman. Due to an oversight by the courier company and the backlog over the festive period, it took longer for you to receive your order than we would have liked. We do however, hope that you are happy with the product. Kind Regards

“Parcel force have not delivered yet so I can not rate it!!!!”

Hi Alvin, The order was despatched on Monday on Parcelforce 24hr Service. Parcelforce have attepted delivery twice and are attempting delivery to your address again today. We will send you the tracking reference so that you can arrange a convienient delivery time incase you do not receive it today.

“NOT DELIVERED. STAYED IN FOR LAST 2 DAYS. WHAT IS HAPPENING?”

Dear Mr Green, Please accept our apologies for the delay with your delivery. We have contacted UK Mail this morning who have spoken to the driver concerned. Your parcel has been rescheduled for delivery between 5pm and 6pm today. We have lodged a complaint with UK Mail and will contact you directly to ensure you are satisfied with the steps we have taken. Kind regards, Cleva UK

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Cleva Europe Ltd is rated 4.8 based on 4,291 reviews