Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Q4 Quorum Business Park, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.77

4.8 Rating 7,047 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 7,047 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Q4 Quorum Business Park,
Newcastle Upon Tyne
Newcastle upon Tyne
NE12 8EZ

Cleva UK & Ireland 5 star review on 17th July 2026

147

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received it over a week ago and it’s not working. Sent a request for support and no response for over a week now. Not imprsssed with the product or Cleva.”

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“A disappointing product. Poor performance.”

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“Poor service from the online enquiry, yet to hear back”

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“The product arrived quickly but does not do what I brought it for which was to cut grass.”

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“Machine currently unusable and customer service has not responded yet- beware”

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“Hi, I have not been able to start using it, I have put charged battery in place followed instruction about pressing the two buttons but it has failed to start. I have tried three times and it has failed to do anything. I will try once more over this weekend then if it does not work I will return it to you!”

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“Somewhat disappointed with customer service. I'd ordered the 34 cm but realised I could get the 37 cm for the same price. But customer service wouldn't do an exchange without the 34 cm mower being sent to me and then returned by me, thereby me having to spending return postage and the hassle of returning it. I'd have thought it would have been a simple matter to cancel my original order and replace it with a new order for the 37 cm.”

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“Turned up okay, battery faulty. No response from 'support', just a 'we're experiencing unprecedented demand' auto response.”

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“Product does not work. I have contacted to request return but cannot get response. Only email received was to request a review!”

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“Buying easy. Customer service shocking. Emailed support. Eventually received a response. Responded to that heard nothing since!”

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“Product was delayed in shipment then no sign of when it might arrive. Not sure why I’ve been asked to review yet”

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“Lawn mower turned up faulty i rang customer service and the women had a wrong attitude all i needed was a wheel nut sent out and she basically said I had to wait like the rest of your customers.. instead of trying to help i felt like i was in the wrong for wanting the part that was missing off my mower. very disappointing experience.. I will say the second person that got back to me 2 days later was brilliant .. took 2 seconds and she sent me out the part which turnt up next day... could of been resolved a lot quicker”

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“Brilliant product.”

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“My Lawnmaster L10 is still not fixed, and despite follow up emails, I seem to be being ignored.”

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“Good machine. Battery came ok. I STILLhave not received the spare blades. DHL and wharehouse problems apparently. Also customer support is shocking.”

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“Hopeless. Ditched the mower and bought another”

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“Initially promising customer service failed at last opportunity.”

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“AWFUL! Total disaster”

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“None so far”

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“Terrible. Gave DPD the wrong postcode to the collection number so at the moment I am stuck with the mower and down £200”

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Cleva UK & Ireland is rated 4.8 based on 7,047 reviews