Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 6,158 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 6,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva UK & Ireland 5 star review on 28th May 2025

Matt Hawkins

Cleva UK & Ireland 5 star review on 30th March 2025

Anonymous

Cleva UK & Ireland 5 star review on 11th February 2025

Susan Ferdinando

Cleva UK & Ireland 5 star review on 22nd October 2024

Michael Treen

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No response to my E mail”

Helpful Report

“Did not receive my item”

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“Horrendous. Rude staff. And you refuse returns.”

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“Failed to answer 2 emails”

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“I have been trying to communicate with customer services for the last 5 days and despite multiple emails no one has phoned or emailed me to discuss my issues. So buy aware, as good as the product is, once you have purchased you're on your own. Oh, I challenge anyone to try and find a telephone number. Cleva”

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“To confirm again the problems whith our L12 LAWNMASTER ROBATIC mower we have a red flashing light on our mower which indicates the mower has lost its signal dispite switch the mower of as instructed we have the red flashing return when we switch the mower back on please help as soon as possable the mower was purchased from Amazon on the 28Sept 2023 delivery date 29Sept2023 invoice# INV-GB-165335831-2023-110818”

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“buyiong easy, delivery good. however, customer services very poor”

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“On customer after service rubbish,I also bought a 41cm battery lawnmower,prompt delivery but arrived without wing nuts to fasten handles to mower, still waiting for them to arrive 9 days later,terrible also no reply to my and Argos emails.”

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“Ordered on a Monday, was promised 24-48 hours delivery. Package arrived Saturday p.m! Its journey included trips via Salisbury and Southampton before finally arriving in Durham!!”

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“Poorer than poor to get any response for broken useless unit”

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“Very slow response from Support, no phone number so can only email. Won't be buying from Cleva again.”

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“The unit is satisfactory, however, I am dissatisfied with the customer service thus far. The initial unit received had a damaged plug. A replacement was sent, but it also had scratches and a dent. I suspect that the replacement unit may have been refurbished. I have sent an email regarding this issue and am awaiting a response.”

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“I have not received my new customer 10% discount you offered at purchase. It was not shown on my invoice which was charged at full price? I am very disappointed. Ian Jamieson”

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“Have also tried to order replacement battery. Your site said out of stock but the representative said in stock. I have paid 4 this item still not arrived. You need to go back to phone chats .”

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“I wouldn't recommend the machine or the company selling it based on the customer service and poor quality. There's better out there to buy. I would steer clear of them and their products.”

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“Bad. No response to repeated efforts to contact. Only available to order / deliver in the UK.”

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“Order sent by Royal Mail never turned up!! Had to contact Cleva again to re order. Got them now. ☹️”

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“Never had my Battery so some how i ended up by a new blade for my lawnmower 🤷🏻‍♂️”

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“I ordered and paid for a Vacmaster Multi 20 vacuum cleaner and all you sent me was a filter!! I wrote to you using your Contact Us and Support facilities, 6 days ago, but haven't had any response. Consequently, I have contacted the Credit Card company to raise a dispute and have my money returned. I only ordered the product on the strength of the Auto Express review without reading any TRUSTPILOT reviews of the company, which are alarmingly bad. I can only assume that nobody within your organisation reads them either.”

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“Not received due to very poor packing by your despatch dept. Still waiting for response after 6 days from your customer service. Having sent 4 emails with photos, 2 forms and left message with accounts twice. I find it quite insulting when ask for feedback following your total failure to provide the purchased items.”

Helpful Report

Cleva UK & Ireland is rated 4.8 based on 6,158 reviews