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Cleva Europe Ltd Reviews

4.8 Rating 4,291 Reviews

96 %

of reviewers recommend Cleva Europe Ltd

Company Reviews

Product Reviews

4.8

Based on 4,291 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

sales@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

Steven Langford

Cleva Europe Ltd 5 star review on 30th April 2024

100

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned the battery by return tracker post and 3weeks later I have not had a refund I don't think that is very good service.”

Hi Iain, Thanks for leaving feedback. We haven't had notification of your order being returned to us by our warehouse. If you have proof of postage or tracking information for your return then please send it to us at sales@cleva-uk.com and we'll follow this up for you. Kind Regards

“The hedge trimmer is not fit for purpose. Have tried contacting Cleva and sent them the order number and address numerous times, they just don't respond. They then ask to be rated on how well they've done. We'll folks I'd say stay well clear of this company as once they've taken your money you can expect zero help or guarantee from them.”

Hi, thanks for leaving feedback. I can see that we have received one communication from you on 12th September, a screenshot of your order confirmation but no further content in the email. We replied to your message on the same to enquire as to how we could assist, but received no further contact from you. If you have not received this message then I'd advise checking your junk folder. Kind Regards

“I was delivered a 240v when I ordered a 119v. Nobody answers the phone or email to discuss”

“Found it impossible to attach the bottom handle to the mower.Contacted Cleva about it , but no response. Only means of contact is via an on-line form”

“Did not work out the box !!! Asked for a replacement was sent a hedge cutter !!! Then asked for the correct item. Only to be sent a model not even shown on their website. Clearly an older model with less functions. Not what was ordered or paid for”

“I Havnt received the hoover yet or the bags,”

“Ordered the wrong model and contacted customer services within 15 minutes of placing the order to cancel. The order was delivered and having difficulty getting any speed of response to return the item. Not having a customer service telephone number to call and having to wait days in between emails is most frustrating.”

Hi, thanks for leaving feedback. I'm sorry that we weren't able to cancel your order. It's not always possible for us to do so, and as such we encourage customers to double check their orders to ensure they're correct. Kind Regards

“you sent the wrong part”

Hi, thanks for leaving feedback. I can see from your order that the part you ordered was indeed the part that you received. From the correspondence you've had with our customer service team, I can see that the part you ordered was incorrect for your vacuum cleaner, and that this was quickly identified and we assisted you with the finding the correct part. Kind Regards

“Item was broken on arrival”

Hi, Thanks for leaving feedback, I'm sorry that our order was damaged on arrival. A member of our customer service team will be contacting you to assist with this.

“I’m still waiting for a reply about my faulty mower. Awful customer service and tellingly no phone number listed!!”

Hi Nick, I'm sorry to hear you're not happy with the service you received from us. I can see from the correspondence that you had with our customer service team that you contacted us on 26th June, and that after confirming some details with yourself, the issue with your order was resolved the same day. If there is something further that you're not satisfied with, please do let us know. Kind Regards

“I emailed you last week to say I did not receive my order in the 27th June as expected. I have not heard back from you. I feel this is disgraceful service. And I would like a full refund.”

Hi Nicola, thanks for leaving feedback, I'm sorry to hear you're not satisfied with the service you received. I can see from the email correspondence that you've had with our customer service team that you contacted us on 28th June, and that we responded on the 29th. We did not receive a reply from you until 6th July, and confirmed that your order had been delivered. Kind Regards

“Until I Didn’t Receive My Order”

“It does not work as I have already informed you. I have asked for a replacement or a refund but have not had the courtesy of a reply”

Hi Mr Wakeman, thanks for leaving feedback. I can see from the email conversation that you've had with a member of our customer service team that you first contacted us on 19th June, and we responded the next day to offer our assistance. You informed us that the initial email you thought you'd sent to us, was instead sent to your Dad in error. As such, we would not have been able to respond to that particular email. Kind Regards

“Rubbish Sevice”

Hi, thanks for leaving feedback. I can see that you contacted us because the delivery address on your order was entered incorrectly when the order was placed online. After you contacted us, one of our customer service team made sure the address was amended, and that your order was delivered to you. I'm sorry you feel the service we provided was below par, we'll certainly reflect upon how we can do better. Kind Regards

“Invoice#224192 So far the worst ever. A week and I'm still waiting for 1 of the 4 emails I have sent to have a reply back from the company. Starting to think the reviews regarding this company are in-house to promote the company. I still can't buy parts as I don't have the part numbers or where to buy them. The company and the website do not seem to have the spares on their site. As well as them claiming to be able to buy spares easily. So far they seem to ignore customers after the product has been purchased, They have lied in their advertisement that parts are easily available. As for customer services well a week with no reply to any of my emails says all it needs to. Looks like i have wasted over £200 with no support spares or help whatsoever. Stay clear from this company as there is no help or anything else from them after taking your money. I DO NOT AND CAN NOT RECOMMEND THIS COMPANY”

“The mower doesn't hover! Instead of being really easy to push or pull, it is hard work as the mower is resting on the lawn.”

Hi, Thanks for leaving feedback. If you haven't already done so, please contact us at sales@cleva-uk.com so that we can assist you. Kind Regards

“Customer service is appalling! The only way to contact Cleva is by filling out an online form and it states that you should hear back within 48hrs but after several attempts to contact them I still have received no reply regarding return of item!”

Hi, Thanks for leaving feedback. We're sorry that it's taken us a bit longer to get back to you than we'd like, we are extremely busy and are doing our best to get back to customers as soon as possible. I can see that your query was successfully resolved, but if you need any further assistance please let us know. Kind Regards

“Smoke coming out of the engine in the first time use!”

“We never received the items it’s a long story”

“The vacuum hose was advertised as 35mm, but the actual size is 30mm as this was to extend a workshop hose I required a 35mm internal hose. I messaged the customer service department and requested a callback, no callback came just a message saying the advert was correct. I am very dissapointed with the item and the so-called customer service.”

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Cleva Europe Ltd is rated 4.8 based on 4,291 reviews