Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Q4 Quorum Business Park, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 6,158 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 6,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Q4 Quorum Business Park,
Newcastle Upon Tyne
Newcastle upon Tyne
NE12 8EZ

Cleva UK & Ireland 5 star review on 28th May 2025

Matt Hawkins

Cleva UK & Ireland 5 star review on 30th March 2025

Anonymous

Cleva UK & Ireland 5 star review on 11th February 2025

Susan Ferdinando

Cleva UK & Ireland 5 star review on 22nd October 2024

Michael Treen

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the wrong model and contacted customer services within 15 minutes of placing the order to cancel. The order was delivered and having difficulty getting any speed of response to return the item. Not having a customer service telephone number to call and having to wait days in between emails is most frustrating.”

Helpful Report

Hi, thanks for leaving feedback. I'm sorry that we weren't able to cancel your order. It's not always possible for us to do so, and as such we encourage customers to double check their orders to ensure they're correct. Kind Regards

“you sent the wrong part”

Helpful Report

Hi, thanks for leaving feedback. I can see from your order that the part you ordered was indeed the part that you received. From the correspondence you've had with our customer service team, I can see that the part you ordered was incorrect for your vacuum cleaner, and that this was quickly identified and we assisted you with the finding the correct part. Kind Regards

“Item was broken on arrival”

Helpful Report

Hi, Thanks for leaving feedback, I'm sorry that our order was damaged on arrival. A member of our customer service team will be contacting you to assist with this.

“I’m still waiting for a reply about my faulty mower. Awful customer service and tellingly no phone number listed!!”

Helpful Report

Hi Nick, I'm sorry to hear you're not happy with the service you received from us. I can see from the correspondence that you had with our customer service team that you contacted us on 26th June, and that after confirming some details with yourself, the issue with your order was resolved the same day. If there is something further that you're not satisfied with, please do let us know. Kind Regards

“I emailed you last week to say I did not receive my order in the 27th June as expected. I have not heard back from you. I feel this is disgraceful service. And I would like a full refund.”

Helpful Report

Hi Nicola, thanks for leaving feedback, I'm sorry to hear you're not satisfied with the service you received. I can see from the email correspondence that you've had with our customer service team that you contacted us on 28th June, and that we responded on the 29th. We did not receive a reply from you until 6th July, and confirmed that your order had been delivered. Kind Regards

“Until I Didn’t Receive My Order”

Helpful Report

“It does not work as I have already informed you. I have asked for a replacement or a refund but have not had the courtesy of a reply”

Helpful Report

Hi Mr Wakeman, thanks for leaving feedback. I can see from the email conversation that you've had with a member of our customer service team that you first contacted us on 19th June, and we responded the next day to offer our assistance. You informed us that the initial email you thought you'd sent to us, was instead sent to your Dad in error. As such, we would not have been able to respond to that particular email. Kind Regards

“Rubbish Sevice”

Helpful Report

Hi, thanks for leaving feedback. I can see that you contacted us because the delivery address on your order was entered incorrectly when the order was placed online. After you contacted us, one of our customer service team made sure the address was amended, and that your order was delivered to you. I'm sorry you feel the service we provided was below par, we'll certainly reflect upon how we can do better. Kind Regards

“Invoice#224192 So far the worst ever. A week and I'm still waiting for 1 of the 4 emails I have sent to have a reply back from the company. Starting to think the reviews regarding this company are in-house to promote the company. I still can't buy parts as I don't have the part numbers or where to buy them. The company and the website do not seem to have the spares on their site. As well as them claiming to be able to buy spares easily. So far they seem to ignore customers after the product has been purchased, They have lied in their advertisement that parts are easily available. As for customer services well a week with no reply to any of my emails says all it needs to. Looks like i have wasted over £200 with no support spares or help whatsoever. Stay clear from this company as there is no help or anything else from them after taking your money. I DO NOT AND CAN NOT RECOMMEND THIS COMPANY”

Helpful Report

“The mower doesn't hover! Instead of being really easy to push or pull, it is hard work as the mower is resting on the lawn.”

Helpful Report

Hi, Thanks for leaving feedback. If you haven't already done so, please contact us at sales@cleva-uk.com so that we can assist you. Kind Regards

“Customer service is appalling! The only way to contact Cleva is by filling out an online form and it states that you should hear back within 48hrs but after several attempts to contact them I still have received no reply regarding return of item!”

Helpful Report

Hi, Thanks for leaving feedback. We're sorry that it's taken us a bit longer to get back to you than we'd like, we are extremely busy and are doing our best to get back to customers as soon as possible. I can see that your query was successfully resolved, but if you need any further assistance please let us know. Kind Regards

“Smoke coming out of the engine in the first time use!”

Helpful Report

“We never received the items it’s a long story”

Helpful Report

“The vacuum hose was advertised as 35mm, but the actual size is 30mm as this was to extend a workshop hose I required a 35mm internal hose. I messaged the customer service department and requested a callback, no callback came just a message saying the advert was correct. I am very dissapointed with the item and the so-called customer service.”

Helpful Report

“Ordered this Roboto Mower 8 days ago, not seen it yet! Was given a 2 hour delivery slot from Yodel, but they attempted delivery before the slot given so we missed them because we were out, then they proceeded to lie and tell you that we rejected the delivery and sent it back to you!! So annoying - wish id ordered it off Ebay at the same price and then i would have got it long since. Kind Regards Dan”

Helpful Report

Hi, thanks for leaving a review. Your order was returned to us, I apologise for the inconvenience of this and I can assure you we're taking this matter up with the courier. I can see that our customer service team have replaced your order for you, but if you have any further issues then please do not hesitate to contact us. Kind Regards

“Unfortunately there were 2 screws missing to the shredder part number 15. I have contacted you on two occasions without any response. So i have to say customer care is really poor.”

Helpful Report

Hi Barry, thanks for leaving feedback for us. I can see that you contacted us on 30th March to report the missing screws, one of our aftersales team replied to you the same day asking you to confirm your order number so that we can resolve the issue. We received no response and have had no other contact from you. It's possible our reply went into your junk folder, I'd advise checking there. Please contact us at sales@cleva-uk.com confirming your order number and the model of your product, and we'll be able to assist you.

“I was very excited to use the mower for the first time but it has been disappointing as the machine won't start up”

Helpful Report

Hi Ignatious, thanks for leaving another review. I can see from our records that after our customer service team contacted you, and advised you on how to use your mower, that it's now up and running.

“Not had a buying experience- I tried to buy, have paid and promised delivery- but nothing , no goods delivered. Still trying to get answers and refund”

Helpful Report

Thanks for leaving a reply. Due to the ongoing strikes by Royal Mail there have been delays across all courier services as they absorb the excess workload. This was especially the case over the Black Friday period, when you placed your order. We placed notifications across our website to make customers aware of this prior to ordering. I can see from ongoing correspondence that our customer service team have been in contact with you throughout the delivery process, and you should have received delivery updates from the courier. I can also see that your order has been refunded. I'm sorry if the service you received is not found to be satisfactory. Kind Regards

“They couldn’t even get my name right”

Helpful Report

Thanks again for leaving feedback. I'm sorry your name was mis-spelled on one occasion during correspondence with our customer support team. I can see that you received an apology at the time, and I can assure you it would not have been intentional, but if this incident is continuing to cause you anguish then please accept our the most sincere apologies from everyone at Cleva.

“I have received my items as yet. Where is invoice? How long do I wait for my stuff to come”

Helpful Report

Hi, if your order is delayed please contact our customer service team at sales@cleva-uk.com, they will assist you with this. Invoices are emailed automatically a few days after your order is placed, I'd advise checking your junk folder. If you need an invoice to be re-sent then please let us know and we can email a copy to you.

Cleva UK & Ireland is rated 4.8 based on 6,158 reviews