Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Q4 Quorum Business Park, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 6,739 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 6,739 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Q4 Quorum Business Park,
Newcastle Upon Tyne
Newcastle upon Tyne
NE12 8EZ

Cleva UK & Ireland 5 star review on 7th June 2026

145

Anonymous

Anonymous // 01/01/2019

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“Very helpful staff. Delivered on time.”

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“Excellent service and communication from the Customer Service Team.Tracking kept me informed every step of the way.Arrived safely and on time.”

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“Great buying experience, ordered simply on line and delivered quickly with no fuss.”

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“Ordered online with no issues.”

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“I ordered the lawnmower and strimmer package by telephone which was easy for me (88years old) The whole process was very pleasant and friendly and your operator was first class. Delivery arrived the next day as expected.”

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“Bought a Vacmaster 1500W wet & dry vacuum cleaner - mainly for use in our rear porch, garage and garden. There were plenty to choose from, but this was to be just slightly more powerful than our previous vacuum at 1200W (not a Vacmaster) that had gone kaput on us. I also ordered a 'wet & dry' washable filter so that we didn't have the hassle of changing filters all the time. Ordering & payment was simple and painless, and delivery was 'next day'.....so I couldn't grumble at that! Communication throughout was first class - even by the delivery driver! I really couldn't fault Cleva at all and would highly recommend them to anyone! PS: The Vacmaster 1500W is a great wet & dry vacuum - far, far more powerful than our previous one, and just right for us. Both the wife and I are over-the-moon with it's performance so I would have no hesitation in recommending this (and other Cleva equipment) at all! Well done Cleva!”

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“Excellent product at a good price.”

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“The ordering process was straightforward and the delivery time was excellent. Communication was also good. However, what is NOT good is selling equipment that is made in the anti-western and non-democratic REPUBLIC OF CHINA. I would not have purchased the lawn mower if I had been aware of its origins.”

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Thanks for leaving feedback. We're sorry to hear that you're disappointed that your mower was made in China. Cleva is a Chinese company, and as such, all of our products are made in the Republic of China. Our Product Management, Customer Service and distribution centres are all based in the UK. You would of course be welcome to return your order for a full refund if it has not been used.

“Fast, efficient service. Product arrived within 24 hours.”

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“No hassles atl. All went very smoothly and as promised”

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“Excellent service as always. Thanks”

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“Very efficient and easy online purchasing process.”

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“I have yet to receive my order. Your support sent me an email stating the correct parts would be sent the next day which was last week. Not happy!”

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Thank you for leaving feedback Mr Hodgkinson. We sincerely apologise that your order was not received when expected, and for any inconvenience this may have caused. I can confirm that the part has been sent out to you. Kind Regards

“The buying and paying part are always easy. It is the next step that might be more tricky: putting it together then use it!”

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“Great Product and arrived quickly. Well recommended.”

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“Ordered online. Order didn’t materialise 48 hours later even though it should have been next day delivery. Sent an email querying where it was. Received a quick response promising to chase it up. Order received the next day.”

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“first class service have ordered all the parts i need for my hoover”

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“Quick and efficient delivery”

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“Excellent service from beginning to end. Ordered one day and delivered the next.”

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“Delivery was next day baught with a few clicks super easy found a discount code for 10% great value”

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Cleva UK & Ireland is rated 4.8 based on 6,739 reviews