Cleva UK & Ireland Reviews

Name: Cleva UK & Ireland
Address: Q4 Quorum Business Park, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 6,158 Reviews

95 %

of reviewers recommend Cleva UK & Ireland

4.8

Based on 6,158 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva UK & Ireland:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at:

Cleva UK Store: cleva-uk.com
Cleva IE Store: ie.cleva.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Q4 Quorum Business Park,
Newcastle Upon Tyne
Newcastle upon Tyne
NE12 8EZ

Cleva UK & Ireland 5 star review on 28th May 2025

Matt Hawkins

Cleva UK & Ireland 5 star review on 30th March 2025

Anonymous

Cleva UK & Ireland 5 star review on 11th February 2025

Susan Ferdinando

Cleva UK & Ireland 5 star review on 22nd October 2024

Michael Treen

140

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Sales Team were very helpful. However, I received the incorrect items twice; and had to chase Cleva up before I finally received the correct items on the 3rd delivery. No delivery note included in any of the packages. How can your Despatch/Warehouse run efficiently if they do not have traceability in what comes into stock, and what goes out? This is perhaps why your customers had to wait several weeks for the Spools and Lines, which were out of stock. Do you have a stock control system?”

Helpful Report

“I have yet to receive my order. Your support sent me an email stating the correct parts would be sent the next day which was last week. Not happy!”

Helpful Report

Thank you for leaving feedback Mr Hodgkinson. We sincerely apologise that your order was not received when expected, and for any inconvenience this may have caused. I can confirm that the part has been sent out to you. Kind Regards

“What lawn mower , I ha ent recieved this yet, I spoke to a girl in your office and reassured me that she would ensure I recieve my lawn mower, she apologised and all the rest....but you know what ,SHE COULD CARE AT ALL. I RECOMMEND YOU SORT YOU SYSTEM OUT.”

Helpful Report

Thank you for contacting us and leaving feedback on the service you received from us. I'm sorry that your mower did not arrive when you expected it to and for any inconvenience caused by this. I can see from the order details that the order was placed on a Friday afternoon and that it was out for delivery the next day. Delivery was attempted at 17.40 on Saturday 6th August but was unsuccessful as the address was a business premises and there was no one available to receive the order. Delivery was re-attempted on 9th August, again unsuccessfully. I can assure you that our after-sales team made every effort to get your mower to you, using all resources at their disposal. Despite these efforts, on this occasion, we have been unable to locate the whereabouts of your order after two delivery attempts. This is not the outcome we had hoped for, and as such, your order has been refunded to minimise any further inconvenience to you whilst we continue to liaise with the courier.

“Easy to order, delivery information good”

Helpful Report

“DPD delivery service left a lot to be desired. Lots of misleading information about delivery. The package was left dumped on the road outside our house outside of the delivery slot, anyone could have stopped their car and picked the package up without even getting out! No notification by the driver, we were in, and only seen by us by sheer chance. Then we were informed that delivery had not taken place as we were 'missing'. Even worse got a text at midnight (!!!) telling me that the package would be delivered the next day. An utterly laughable chat conversation followed the next day that left me baffled. Later DPD explained that the 'systems' were down. Appalling buying experience from DPD.”

Helpful Report

“bought lawnmaster, money was taken from my account and emailed them several times but on the odd reply no one new anythink about it, they were keep asking for invoice number but never received it, i send email for them to call me asp and they did but still could not find order and just as i was to phone bank about transaction they called me back to say they had found bank payment, so after a lot of worry where my money had gone they had it, so lawnmaster was delivery a few days later. no very well organized”

Helpful Report

“Cleva we’re not remotely interested in my disappointment with this product.”

Helpful Report

“Wrong parts sent again”

Helpful Report

“Never received it. Still waiting”

Helpful Report

“Still not received my item, 9 days after ordering. Have emailed and was told you would look onto it but heard nothing since”

Helpful Report

“Would love to give a review but unfortunately I still have not received my order which I placed 2 weeks ago.”

Helpful Report

“N/A no experience of customer service so cant comment”

Helpful Report

“Absolute rubbish/cheaply made/very hard to follow instructions/box already opened and instruction book obviously handled and not even in original packaging. Wish I had never bought this ridiculously complicated copy of a well known vac.”

Helpful Report

“The product I ordered was not delivered but a cheaper model that did not have the functionality I needed. The refund for the difference in price has still not been received.”

Helpful Report

Hi, Thank you leaving a review after extensive communication regarding your order we mutually agreed a partial refund for the product you received, the partial refund was processed on the 22/07/2021 we have emailed directly with the details.

“Sorry, but the fact remains that these tubes never arrived, even though the despatch note said they were included in the order. Time will tell if the customer service steps up and re-sends the missing item..”

Helpful Report

Hi Mr Allen, Thanks for leaving feedback. We responded to your email on Monday 2nd August to apologise for the missing item, and to notify you that replacements were sent on the same day. You should receive them soon. Kind Regards

“Useless and a waste of space - waited in all day. Never delivered it. DPD said they'd never had the package from Cleva and Cleva said they had despatched it. I organized a 500 mile round trip to my new house to coincide with the promised delivery - utter waste of time and money. I cancelled order because I wouldn't be there to receive it when (if) they finally found the package. And I wasted >£2 on phone call to DPD which Cleva wouldn't refund. All in all it cost me over £70 to not get what I was promised.”

Helpful Report

“I’m unable to give a positive review as I’m still awaiting idelivery despite attempting to email Cleva to report this I’ve had no response although the payment has been debited from my account. I doubt I shall be using Cleva again and definitely will not be recommending them.”

Helpful Report

“Still waiting for a reply from the company on a query we had on the vacuum we purchased Not able to speak to anyone Porr after sales service”

Helpful Report

Hi, we don't appear to have received any contact from you, we have sent you an email so that we can assist you. Kind Regards

“Really really disappointing on artificial grass. Completely pointless. Would not recommend at all.”

Helpful Report

Hi, thanks for leaving a review. Your artificial grass vacuum cleaner comes with a pre-installed attachment to make suction gentle on your lawn. If you're finding this isn't enough, then the attachment can be removed and you'll find suction is significantly increased. Should you need to contact us about this then you can reach us at sales@cleva-uk.com. Kind Regards

“Incorrect item sent”

Helpful Report

Cleva UK & Ireland is rated 4.8 based on 6,158 reviews