Cleva Europe Ltd Reviews

Name: Cleva Europe Ltd
Address: Unit 20 The Chiller, Baker's Yard, Christon Rd, Newcastle Upon Tyne, Newcastle upon Tyne
Rating: 4.79

4.8 Rating 5,660 Reviews

95 %

of reviewers recommend Cleva Europe Ltd

4.8

Based on 5,660 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Cleva Europe Ltd:

We are the original design manufacturers of the Vacmaster® & LawnMaster® range of high performance appliances for the home, garden and business.

Cleva was born in 2004 by two people who shared a vision to design and manufacture high performance industrial and domestic vacuum cleaners and lawn mowers at affordable prices. Since then, we have grown to a 1200 strong workforce and have manufactured over 40 million appliances. All of which have been designed and manufactured by us, in-house.

Our mission it to bring pioneering design into the heart of the everyday. We listen. We observe. We test and then we test again.
Save and buy direct from the makers at: https://www.cleva-uk.com

Visit Website

Phone:

0191 654 0036

Email:

support@cleva-uk.com

Location:

Unit 20 The Chiller, Baker's Yard, Christon Rd,
Newcastle Upon Tyne
Newcastle upon Tyne
NE3 1XD

Cleva Europe Ltd 5 star review on 28th May 2025

Matt Hawkins

Cleva Europe Ltd 5 star review on 30th March 2025

Anonymous

Cleva Europe Ltd 5 star review on 11th February 2025

Susan Ferdinando

Cleva Europe Ltd 5 star review on 22nd October 2024

Michael Treen

140

Anonymous

Anonymous // 01/01/2019

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“Site is easy to manoeuvre and service is very quick from ordering to receipt”

Helpful Report

“Previously used a Bosch 40cm corded mower which cut the grass well but had the nuisance of the corde getting wrapped around bushed. Bosch cordless were too expensive so started the search. Main selling points with the Cleval mower were 1)Price (10% off for direct purchase), 2) Pulp function, 3)Rear roller (which helps stability at the lawn edges). My 3 small lawns total 70 Sq mtrs. Wasn't sure whether to go for 1 or 2 battery deal. As there is no up front price advantage in the 2 battery deal, I went for one and could always purchase a second if needed. Delivery was quick, assembly pretty straight forward with both written and pictorial instructions (not quite sure if 12 pages of "Safety Information" were necessary along with lots of "Warnings" on every page). First use was OK, it takes a couple of seconds to start after squeezing the trigger,which briefly was a bit disconcerting (I failed to read that bit in the instructions). I cut the grass on No.4 setting. Mower did stop a few times and I'm not sure why. The battery was still good (indicator lights). I disconneted the battery and islolater, re-instered and we're off again (happened a couple of times. There's a need to keep a failt firm grip the plastic handle otherwise the motor does falter. This can be a little hard on the hand so maybe wearing gloves or tape up the handle. Total mowing time was around 35 minutes and still a little left in the battery. Recharing time was quite good as well. Second cut at No2. not as precise as my old Bosch and the stripped effect was OK but not as bold due I suppose to the lightness of the machine. Still had the issue of machine stopping (just once this time), perhaps the isolater works it's way loose. Used the pulper this time, took a few seconds to fit it but worked fine. Much better than just leaving the collection box lid open and getting showered with grass. Overall, after4 or 5 uses, I'm quite happy with the mower, kept the Bosch (perhaps for the first cut next year?).”

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“All good and happy”

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“Bought blades as couldn’t get from supplier of mower on Amazon wouldn’t deliver to n.ireland . Found then neccessary blades easily and they were delivered promptly , Thanks”

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“I am totally useless with I.T., but my son-in -law did a very goog job for me, and I got the replacement part, ordered on Friday, on Monday morning. Thank you.”

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“Highly recommended”

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“Excellent”

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“Need to have a connect phone number so you can speak with someone”

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“Brilliant, I can’t fault it. Thank you”

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“Came on time”

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“Website was easy to navigate, price was good for a cleaner that works well. Delivery was extremely quick and item was well packed.”

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“Very easy.”

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“Poor Customer service & no delivery update after 11 days.”

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“Best price, easy to buy and delivered next working day.”

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“bought a joey vacuum cleaner. so light and easy to use and only weighs 2kg. the charging stand is a bonus bcause you don't have to bend down and push a little plug into a little hole. This may sound trivial but wait till you get old.”

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“Fine until they have you money. Should have stayed with a trusted brand.”

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“good price for what it does. Quick delivery”

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“difficult to contat customer service as no chat option.”

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“Very easy to order”

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“Buying direct is usually my preferred option, and in this case it was the cheapest and quickest way. Good speed, good tracking. Well Done.”

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Cleva Europe Ltd is rated 4.8 based on 5,660 reviews