hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.79

4.8 Rating 30,772 Reviews

97 %

of reviewers recommend hampers.com

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really happy to ordered gift for my sister, delivered on time. Thank you!”

Helpful Report

Posted 2 years ago

Dear Firuza, I'm taking a moment to express my gratitude for giving hampers.com a five-star rating. It's delightful to hear that you had a positive experience with us, and I appreciate your kind words. Thank you for choosing hampers.com, and for taking the time to leave us such a glowing review. Our team works hard to provide exceptional service and high-quality products, so it's always rewarding to receive feedback on our products and services. Please feel free to contact us if you need any further assistance, and we look forward to serving you again in the future. Kindest Regards, Nicole (Customer Care Manager)

Posted 2 years ago

“Didntgethamperandnoonegettingbacktomeremyphonemessages”

Helpful Report

Posted 2 years ago

Dear Valued Customer, I am Nicole, the Customer Care Manager at Hampers.com. I am writing to you personally to express my sincerest apologies for your poor delivery experience. As a company, we always strive to provide our valued customers with the best possible experience, and we are sorry that we failed to do so this time. Our Customer Care team has reached out to you to investigate this matter further, with the aim of providing a resolution. Once again, our apologies for any inconvenience caused. Nicole (Customer Care Manager)

Posted 2 years ago

“Very pleased. A wide range of hampers and very easy to order online. We ordered 2 going to different places and with different messages, but the process was very easy. The hampers were delivered very quickly and in excellent order.”

Helpful Report

Posted 2 years ago

Dear Alex, I wanted to take a moment to express my gratitude for giving hampers.com a five-star rating. It's delightful to hear that you had a positive experience with us, and I appreciate your kind words. Thank you for choosing hampers.com, and for taking the time to leave us such a glowing review. I'm pleased that you found the website easy to navigate, and that the delivery experience exceeded your expectations. I hope your recipients loved their thoughtful gifts. Please feel free to contact us if you need any further assistance, and we look forward to serving you again in the future. Kindest Regards, Nicole (Customer Care Manager)

Posted 2 years ago

“The parcel was not received.”

Helpful Report

Posted 2 years ago

Dear Neil, I am Nicole, the Customer Care Manager at Hampers.com. I am writing to you personally to express my sincerest apologies for your poor delivery experience. As a company, we always strive to provide our valued customers with the best possible experience, and we are sorry that we failed to do so this time. Our Customer Care team has reached out to you to investigate this matter further as we cannot seem to locate your order via your email address, with the aim of providing a resolution. Once again, our apologies for any inconvenience caused. Nicole (Customer Care Manager)

Posted 2 years ago

“Hampers were really special - luxury quality products in a lovely basket and a good price. We would definitely order again.”

Helpful Report

Posted 2 years ago

Dear Wendy, I'm taking a moment to express my gratitude for giving hampers.com a five-star rating. It's delightful to hear that you had a positive experience with us, and I appreciate your kind words. Thank you for choosing hampers.com, and for taking the time to leave us such a glowing review. Our team works hard to provide exceptional service and high-quality products, so it's always rewarding to receive feedback on our products and services. Please feel free to contact us if you need any further assistance, and we look forward to serving you again in the future. Kindest Regards, Nicole (Customer Care Manager)

Posted 2 years ago

“Excellent service, delivered on time as birthday gifts,recipients delighted with products.”

Helpful Report

Posted 2 years ago

Dear Margaret, I wanted to take a moment to express my gratitude for awarding hampers.com a five-star rating. I am thrilled to hear that you had a positive experience with us, and I appreciate your kind words. Thank you for choosing hampers.com, and for taking the time to leave us such a glowing review. Our team works hard to provide exceptional service and high-quality products, so it's always rewarding to hear that our efforts are appreciated. Please don't hesitate to reach out if there is anything else we can do for you, and we look forward to serving you again in the future. Kindest Regards, Nicole (Customer Care Manager)

Posted 2 years ago

“Good communication and nice to deal with a company that replies to emails quickly. Would use them again.”

Helpful Report

Posted 2 years ago

Dear Sarah, Thank you so much for awarding hampers.com a five-star rating! We appreciate your kind words and are thrilled to hear that you had a positive experience with us. We pride ourselves on maintaining good communication with our valued customers, and we're glad to know that you found our quick email responses to be helpful. It's our goal to provide exceptional service at all times, and knowing that you would choose us again makes us truly grateful. Once again, thank you for your glowing review and for choosing hampers.com. We look forward to serving you again in the future! Warm regards, Gemma (customer care)

Posted 2 years ago

“Excellent choice and communication Prompt delivery”

Helpful Report

Posted 2 years ago

Dear Wendy, Thank you so much for your outstanding 5-star rating of hampers.com! We truly appreciate your kind words and your continued loyalty to our brand. We are thrilled to hear that you had an excellent experience with us, and we take pride in our choice range and clear communication. Our team works hard to ensure that each customer receives the prompt delivery they deserve. Thank you again. Warm regards, Gemma (customer care)

Posted 2 years ago

“I ordered a whisky hamper for my son's birthday, it was delivered exactly as requested, on the date requested, and the quality that was expected. Top marks, I will use this service again, :)”

Helpful Report

Posted 2 years ago

Dear Annie, Thank you so much for your outstanding 5-star rating of hampers.com! We sincerely appreciate your feedback and your continued trust in our services. We're thrilled to hear that the whisky hamper you ordered for your son's birthday was delivered precisely on the requested date, exactly as you had hoped. It brings us immense joy knowing that the quality of the hamper met your expectations. Rest assured, we strive to deliver nothing less than excellence. Once again, thank you for your wonderful review and for choosing hampers.com! Warmest regards, Gemma (Customer care)

Posted 2 years ago

“I don't want to write a review - please be grateful I gave you 5 stars rather than asking for an essay”

Helpful Report

Posted 2 years ago

Dear Anthony, Thank you so much for your phenomenal 5-star rating of hampers.com! We understand that writing a review can be time-consuming, and we greatly value your time. Your generous rating speaks volumes about your satisfaction with our services, and we couldn't be more grateful. Once again, thank you for choosing hampers.com and for taking the time to rate us. We look forward to serving you again in the future! Warm regards, Gemma (Customer care)

Posted 2 years ago

“Great website and easy to use. Found loads of options. Contents were lovely and of a high quality. Will definitely be ordering from here again”

Helpful Report

Posted 2 years ago

Dear Balbinder, Thank you so much for giving hampers.com a glowing 5-star rating! We truly appreciate your feedback and are thrilled to hear that you found our website great and easy to use. We're delighted that you had plenty of options to choose from. It's fantastic to know that you loved the contents of your hamper, finding them both lovely and of high quality. Rest assured, we'll keep up the good work to ensure your future orders with us are just as amazing. Thank you once again for your support, and we look forward to serving you again soon! Warm regards, Gemma (Customer care)

Posted 2 years ago

“It was made easy for me to send a hamper to my relative in the UK from my family in Australia”

Helpful Report

Posted 2 years ago

Dear Malcolm, Thank you so much for giving hampers.com a five-star rating! We're absolutely thrilled to hear that you had such a positive experience with us. We're glad to know that we made it easy for you to send a hamper to your relative in the UK from your family in Australia. Providing a smooth and efficient service is one of our top priorities, and it's wonderful to see that we were able to meet your expectations. Once again, thank you for choosing hampers.com and for taking the time to share your feedback. We truly appreciate your support. Warm regards, Gemma (Customer care)

Posted 2 years ago

“Organised as a gift from overseas & very satisfied with the service & updates etc.”

Helpful Report

Posted 2 years ago

“I have ordered several times and never been disappointed! The look on the recipients faces are so lovely to see! Recommended to some of my friends, makes a great gift!”

Helpful Report

Posted 2 years ago

“Thank you so much for delivering our hamper to the hospital staff who took excellent care of my sister. I want to say mega thanks to Nicole Gibbons, the Customer Care Manager for sorting out an initial delivery challenge. Nicole went above and beyond to ensure our hamper was delivered to the right people. Many thanks Nicole. We will be using your services again.”

Helpful Report

Posted 2 years ago

Dear Pratibha, I am writing to you today in response to your recent experience with hampers.com. As the Customer Care Manager, I would like to extend my sincerest apologies for the disappointing delivery experience you had. It is our utmost goal to provide you with exceptional service, and we are sorry that we were unable to deliver on that promise this time. I was deeply saddened to learn about the news regarding your sister. Please accept my heartfelt condolences during this difficult time. We understand that when you trust us with your gift delivery, it is not just a simple transaction, but a meaningful and personal expression of care and love. We are sorry that we let you down during this important moment. I want to assure you that we take your feedback seriously, and we will do everything in our power to make things right. After reviewing the tracking notifications, I see that DPD had difficulty accessing the ward to complete the delivery, and we understand how frustrating this must have been for you. As a result, we processed a full refund, and I have sent you an email to discuss your review in more detail. Please know that we value your business and appreciate your trust in us. We are committed to making things right for you, and we look forward to the opportunity to regain your trust and confidence in our service. Kindest regards, Nicole (Customer Care Manager)

Posted 2 years ago

“Have bought these hampers a number of times. Contents always good, assistants always very helpful. This year I made a complete mess of my order, putting the wrong order to the wrong address. Many thanks to Mr Degajuh, my saviour. He corrected all my mistakes and made sure that the right people received the right hamper on the right day ! A. Greenwood”

Helpful Report

Posted 2 years ago

Dear Ann, Thank you for the glowing review and for taking the time to share your feedback with us. Our priority is always providing exceptional customer care, and I'm delighted that Mohamed exceeded your expectations! Your kind words mean so much to us. I'll be sure to pass your feedback on to Mohamed, he will be delighted. Thank you for continuing to choose us, we appreciate your loyalty and custom. Kindest regards, Nicole (Customer Care Manager)

Posted 2 years ago

“Paid (no small amount) for a specific delivery date, but it wasn't met. Not much more to be said. The point of this service is accurate delivery, as hampers are sent usually for events or birthdays. It's integral to the service.”

Helpful Report

Posted 2 years ago

Dear Lauren, So sorry to hear of the inconvenience and disappointment caused here regarding the delay of the delivery due to the couriers actions. We have been in contact and agreed on the part refund and a replacement to be sent. This is being sent today and on a next day service. Once again we apologise sincerely regarding this. Kind regards Hannah Customer care

Posted 2 years ago

“Dear Y'all, It tasted so much better than a funeral wreath! Cheers, Kathleen”

Helpful Report

Posted 2 years ago

“Nice selection of hamper gifts, with an excellent variety of contents. Would, however, like to see the real size of the chosen hamper, as in reality it seemed smaller than I had anticipated.”

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Posted 2 years ago

“The recipient was delighted with the contents.”

Helpful Report

Posted 2 years ago

hampers.com is rated 4.8 based on 30,772 reviews