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hampers.com Reviews

4.8 Rating 27,159 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,159 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't write a review as I havent received mine yet!!”

Posted 1 year ago

“The worst service coupled with non delivery of orders through Evri......I will never deal with you again or recommend your service”

Posted 1 year ago

Good evening Ken, We are incredibly sorry our service has let you down, due to the Royal Mail strikes and general Christmas peak period, there are many carriers feeling the pressure during this unprecedented time. We understand this isn't an excuse but does have a part to play with the delays in your hamper being delivered. A member of the customer care team will be reaching out to you immediatley to discuss your order with you in more detail. Apologies again. Customer Care

Posted 1 year ago

“If I could give a zero I would. I ordered a hamper for my family in England as I now live in the US 9 days ago. Nothing has happened other than Hampers taking $$$. The chat agents lie and keep saying its being sent out the next day, which of course has not happened. They have not passed the blame to the courier even though the story was different 2 days ago. HELP, I just want the order to be delivered to family. Such a shame.”

Posted 1 year ago

Good evening AJ, My name is Nicole I am the Customer Care Manager here at hampers.com. My priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. We are incredibly sorry our service has let you down, due to the Royal Mail strikes and general Christmas peak period, there are many carriers feeling the pressure during this unprecedented time. We understand this isn't an excuse but does have a part to play with the delays in your hamper being delivered. I can see the order was marked as despatched last week however no scans are showing in the network I have processed a replacment to be despatched promptly. As soon as this has been despatched and is out for delivery you will receive tracking updates. Apologies again. Nicole Customer Care Manager

Posted 1 year ago

“Ordered hamper yesterday and they want delivery date we opted for free delivery from the 19 th dec I have text and tried to phone to sort this out very long wait for them to respond with text even though only 1 in the queue phoned another wait 14th in queue”

Posted 1 year ago

Good morning Gail, Thank you for leaving us a review, we are incredibly sorry our service has let you down, due to the Royal Mail strikes and general Christmas peak period, there are many carriers feeling the pressure during this unprecedented time, we understand this isn't an excuse but does have a part to play with the delays in your hamper being delivered. We have an incredibly high volume of requests and phone calls coming into the business – we shall endeavour to be in touch with you directly to discuss this further. Kind regards, Hampers.com Customer Care

Posted 1 year ago

“no response at all to query of delivery of £65.00 HAMPER/WHERABOUT , USING GIVEN CUSTOMER SERVICE NUMBER ,A LOT OF MONEY TO HAVE NO REPLY BUSY OR NOT IN THIS CLIMATE OF STRIKES AND SCAMS ,£65 A LOT OF MONEY ANY GENUINE BUISNESS WOULD BE IN TOUCH !!!!!! SCAM SCAM SCAM ????? SORRY IF GENUINE BUT SORT YOUR COMMUNICATION OUT ,10 DAYS NO INFORMATION ABSOLUTELY FAKE TO ME”

Posted 1 year ago

Good Morning Anne, Thank you for leaving us a review, we are incredibly sorry our service has let you down, due to the Royal Mail strikes and general Christmas peak period, there are many carriers feeling the pressure during this unprecedented time, we understand this isn't an excuse but does have a part to play with the delays in your hamper being delivered. I have looked this morning and I can see your hamper is due for dispatch today with an anticipation of arriving over the weekend, although we are receiving an incredibly high volume of requests and phone calls into the business please email into us at help@hampers.com with your query, we shall endeavour to be in touch with you directly to discuss this further. Kind regards, Hampers.com Customer Care

Posted 1 year ago

“I sent a hamper to France, not only as an Christmas gift but as a cheer up gift after my gran passed away. I have had nothing but difficulties.. the customs paperwork was not filled out so DHL refused to deliver. I contacted customer live chat and was told to ring up, after 35 mins waiting and being told I was next, your company put the phone down. So I wrnt back to live chat, to be told by agent 2 that they would try and sort it.. after an hour waiting agent 2 closed the chat, with no explanation and not solving the issue. I am disgusted by the way I have been treated.. the customer service is shocking. Just give me a refund, this present/gift is no longer wanted after all the stress you have caused. The fact I've had to write a review to try and get you to sort this is truly shocking.”

Posted 1 year ago

Dear Shelley, My name is Todd and I am the Customer Care Assistant Manager, My priority is providing an exceptional service at all times, I'm terribly sorry on this occasion this was not fulfilled. I have reached out to you personally to discuss your experience in more detail, I sincerely hope I can find out exactly what has failed on this occasion. I look forward to hearing from you; Kind regards, Todd Bayliss

Posted 1 year ago

“No customer support. Tried ringing, sent emails, sent twitter messages. No response regarding Evri missing deliver. There is no point using this company if they don’t have the support system to resolve customers’ problems”

Posted 1 year ago

Dear Roxana, My name is Todd and I’m the Assistant Customer Care Manager at hampers.com. Firstly, thank you for your feedback, I’m sorry that your hamper has still not arrived and you have had trouble getting a resolution, I have reached out to you personally to discuss your experience in more detail and have reached out to Evri at the same time. I sincerely look forward to hearing from you, Kind regards, Todd

Posted 1 year ago

“I did not have a good experience as my delivery was supposed to arrive on Saturday 10 December and I paid extra for it to arrive and it is now not being delivered until 17 December. Also, I cannot seem to contact anyone at customer service as everything I use help@hampers.com the email is returned to me. I purchased the hamper from Australia and I have had to ring to speak to someone to get something sorted out.”

Posted 1 year ago

Dear Roopa, My name is Todd and I’m the Assistant Customer Care Manager at hampers.com. Firstly, thank you for your feedback, I’m sorry that your hamper has not been delivered as yet, my priority is providing the customer with an exceptional service at all times and I’m terribly sorry on this occasion this was not fulfilled. I have reached out to you personally to discuss your experience in more detail. I have also contacted our courier network to get some more information for you. I sincerely look forward to hearing from you, Kind regards, Todd

Posted 1 year ago

“""”

Posted 1 year ago

“Can't comment as didn't arrive. Seems lots of issues with evri at the moment”

Posted 1 year ago

“After waiting for 4 days, they ended up saying that the Courier have lost my hamper hahaha really!!!! After waiting forever on the Live chat, the Agent decided to close the chat on my face without resolving the problem. I have emailed them more than 5 emails and the best they done is saying we will refund you 50%, my whole surprise is ruined. If you try to ask for the manager to contact this will be in your dream only, as they will never do that. It's the worst thing I have ever faced in my life.”

Posted 1 year ago

Good morning Mahmoud, I am incredibly sorry for the delays and the frustration communications you have had, after calling you this morning and discussed this situation, we will do our best to get this situation sorted for you as quickly as possible. Kind regards, Todd Bayliss Assistant Customer Care Manager.

Posted 1 year ago

“Very bad service , my order meant to be delivered on the 3rd , and they have confirmed with me the same, however, nothing was delivered, and when you try to follow up with them, a robot will reply back to you. I have sent more than one email and no one bothered to reply back to me util now.”

Posted 1 year ago

Dear Mahmoud, My name is Nicole I am the Customer Care Manager here at hampers.com. My priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. I can see your order has encountered a delay at the sortation hub and is certainly not lost. The Customer Care Assistant Manager contacted you this morning with an update and a few options we can do this get this resolved promptly for you. I agree this is poor and I am extremely sorry for the experience you have encountered. I really wouldn’t want this to hinder your experience with us and I can assure you, you are our priority. Apologies once again. Nicole Customer Care Manager

Posted 1 year ago

“I am totally furious and upset. My sons 21st birthday present was meant to have arrived on the Thursday 1st December. It still hasn’t arrived and he has had to stay in all day waiting for it not to appear. It could not be worse than this.”

Posted 1 year ago

Dear Rosie, My name is Nicole I am the Customer Care Manager here at hampers.com. My priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. I can see your order encountered a delay at the sortation hub however I'm pleased to see it now has been delivered. I agree this was poor and I am extremly sorry for the experience you have encountered. The customer care team has reached out to you to provide a detailed update and an offer of compensation to apologise. I really wouldn’t want this to hinder your experience with us and I can assure you, you are our priority. Apologies once again. Nicole Customer Care Manager Delete

Posted 1 year ago

“Overpriced. I urge anyone considering buying a hamper from this company to read all details relating to size, weight & volume of contents. The photos look great but when my Xmas/Gift hamper, priced @ £39 arrived I could tell before I opened it I was dissappointed. The box was half the size I was expecting. The contents dissappointingly small. Half a bottle of port. Not even vintage. I could have bought the whole contents far cheaper. In fact I was embarrassed to give this as a gift & have made my own hamper including a bottle of vintage port for less than I paid from this company. Couldn't recommend won't use again.”

Posted 1 year ago

Dear Janice, My name is Nicole I’m the Customer Care Manager at hampers.com. Firstly, thank you for your feedback I’m sorry that the hamper didn’t meet your expectations, at hampers.com we always strive for the best customer experience. We take customer satisfaction seriously and will use your feedback to help improve our products. We aspire to work with the finest artisan food and drink suppliers so that we can ensure every gift hamper is to the highest possible standard. We take great pride in ensuring our hampers have great quality products in comparison to quantity. The prices of our hampers not only reflect the contents inside, but it also includes the presentation, the packaging itself, along with our branded hamper boxes or wicker baskets. This also includes the care that goes into the packing process which saves our customers the time of having to prepare a hamper themselves. It also includes the overall creation of our hampers, locating wonderful UK suppliers products which are high quality products, including unique products that are not always ready available to the public. My priority is providing the customer with an exceptional service at all times and I’m terribly sorry on this occasion this was not fulfilled. I have reached out to you personally to discuss your experience in more detail. I have also passed on your feedback on to our product development team. I really hope this experience will not deter you from shopping with hampers.com again. I look forward to hearing from you; I’m truly sorry. Nicole Customer Care Manager

Posted 1 year ago

“Not received yet. ..”

Posted 1 year ago

Dear Rosie, My name is Nicole I am the Customer Care Manager here at hampers.com. My priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. I can see your order encountered a delay at the sortation hub however I'm pleased to see it now has been delivered. I agree this was poor and I am extremly sorry for the experience you have encountered. The customer care team reached out to you to provide a detailed update and an offer of compensation to apologise. I really wouldn’t want this to hinder your experience with us and I can assure you, you are our priority. Apologies once again. Nicole Customer Care Manager

Posted 1 year ago

“Placed an order for a £30. Hamper to be Delivered to New Zealand. Shipping cost was a wopping £49.41. Total bill came to £79.41. I phoned the company to cancel my order within 15 minutes as couldnt use there email help@hampers.com to cancel the order, as my email wouldn't send via there link in confirmed order email. I had to restart my phone a number of times as couldnt get rid of the unsent email. It seem odd that there link to contact then can do that to your mobile phone. You can phone customer care at Hampers.com on 01235 833732 shipping is extremely expensive !”

Posted 1 year ago

“Its been a stressful experience, I got an email to say to order early for Christmas to make sure of a Christmas delivery so being as I'm in New Zealand and wanted delivery in the UK I ordered my Christmas gift to my best friend early to ensure Christmas delivery only to get an email to say it was going to be delivered next day! I was told I had to pay another twelve pounds to alter this which transferred to NZD is a huge amount that I can not afford.”

Posted 1 year ago

“This hamper was ordered for a client and I was very disappointed and embarrased to have the client advise me by email that the cheese in the hamper only had a 5 day "best before date" validity. My query with hampers.com was quickly dealt with, but the issue remained and overall satisfaction for me is very low”

Posted 1 year ago

Dear Kaarin, Firstly, I’m terribly sorry to hear of your less than satisfactory experience and hope you will accept my sincerest apologies. I can see that a partial refund has been refunded to you after correspondence in light of this error on our part. We are very sorry once again for any inconvenience caused and will be reaching out to you again for another sort of resolution. Kind regards Hannah Customer care

Posted 1 year ago

“I ordered a hamper 3 weeks early from Australia to make sure it arrived on my Mothers Birthday 15th Aug I got an e-mail from Hamper.com to say it had been sent and was at dpd for delivery, so I thought great she will receive it on her Birthday only to ring later and she said it’s not arrived!!!!!!! Today I get an e-mail saying dpd will deliver today 16th Aug, and unfortunately my Mother has gone away for a few days now and the hamper will be sit on the doorstep being food I’m not impressed and cost me $68!!! I have used Hamper.com before I think I should be refunded.”

Posted 1 year ago

Dear Carol, Firstly I am very sorry to hear that your experience with us was not to our usual standards. I understand that delivering on time is an extremely important part of what we provide here at hampers.com, so I apologise for this. One of our customer care advisors will be contacting you immediately to find a suitable resolution for you, in the hope that we can change your experience with us! Apologies again. Kindest Regards Hannah Customer care

Posted 1 year ago

“This has been a disaster. I ordered from Canada for my wife who’s in the UK, spreading her dad’s ashes. It also happened to be her birthday. I bought a hamper that would’ve arrived Sunday. Even tho 5 people were home, the delivery driver didn’t manage to deliver it. I emailed hampers.com. No reply. I told my wife to keep an ear out for the door for Monday, ruining the surprise which sucks but oh well. Monday, the delivery driver fails AGAIN! Check my email, still no reply from hampers.com. Tomorrow is my wife’s last day in the UK. Hampers.com ruined what was supposed to be a nice surprise and turned it into a headache. She STILL doesn’t have her gift.”

Posted 1 year ago

Dear Travis, Thank you for contacting us. I'm sorry to hear this. A member of the team has reached out to you to resolve these issues. Please feel free to direct any questions to them or help@hampers.com. Kind regards, Ella Customer care

Posted 1 year ago

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hampers.com is rated 4.8 based on 27,159 reviews