hampers.com Reviews

Name: hampers.com
Address: 36 Innovation Drive, Milton Park, Abingdon, Oxfordshire
Rating: 4.81

4.8 Rating 27,156 Reviews

98 %

of reviewers recommend hampers.com

4.8

Based on 27,156 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not delivered on time and no communication after.”

Helpful Report

Posted 1 year ago

“Would have left 0 stars if I could. I ordered a Hamper with 'guaranteed Christmas delivery'. On 20th December, I received a tracking number for Evri (a Hermes company) with the status "We're expecting it". It's 16 of January today and nothing has changed. The support was responsive and slow. I was offered a 20% discount for my next order. Eventually, I was told the refund was being processed. This is a very disappointing experience. It was meant to be a surprise Xmas gift for a colleague but it never happened. The company blamed Royal Mail for this - but as I can see RM was not involved in the process.”

Helpful Report

Posted 1 year ago

“I ordered3 hampers for Christmas presents and none arrived on time. The last one was delivered 10 January!!”

Helpful Report

Posted 1 year ago

Good afternoon Philip, Thank you so much for your feedback, We sincerely appreciate you taking the time to tell us about your experience. We apologize that none of your hampers arrived on time for Christmas and the last one was delivered on 10 January. We understand how inconvenienced you must have been and we are very sorry. I also want to apologise on behalf of our couriers that have felt the pressures with delivering this Christmas period, I can assure you this is the "norm" If you need anything in the future please don't hesitate to contact us, Kind regards, Todd Hampers.com

Posted 1 year ago

“No idea whether the hamper was any good or not! This is because it never got delivered, nor did the replacement (if they ever even sent one as no progress emails were received from DPD). I WILL NEVER USE HAMPERS.COM AGAIN!”

Helpful Report

Posted 1 year ago

“I made a corporate order with Hampers.com and found the website kept glitching so I had to do each individual order separately then the next day to my horror they had defaulted all of my gift messages as the first one I wrote so all of my clients got hampers with a gift note not intended for them. I emailed Hampers.com about this straight away and they ignored me and never responded even though the day before when I had a query they got back to me very quickly. Will never be using again.”

Helpful Report

Posted 1 year ago

Dear Joshua, Thank you for your feedback about your purchase with us. It's not the experience we want you to have and we're sorry that we let you down. We take customer service very seriously and that's why we need to ensure that this kind of issue does not ever happen again. We are sincerely sorry for the glitch in the website when you made your order, the additional inconvenience that you had to go through each individual order separately and the defaulting of your gift messages to the wrong recipients. Thank you for taking the time to share your experience. Best Regards, Todd Hampers.com

Posted 1 year ago

“This hamper did not arrive and I am waiting for a refund”

Helpful Report

Posted 1 year ago

“It never arrived, and I got no response when chasing with customer services.”

Helpful Report

Posted 1 year ago

“Ordered a hamper as a Christmas present which, as of mid-January has still not arrived. According to the delivery company they are still awaiting it. I have emailed the company twice and received no response, yet still manage to get marketing emails from them. Now believe this to be a scam company - avoid at all costs.”

Helpful Report

Posted 1 year ago

“Five of the seven presentation boxes were damaged, not the courier packaging, on receipt. Complaint made and a 10% refund agreed. However, had to chase as nothing received due to numerous reassurances it was ‘being processed’. Eventually, was told that due to a ‘system error’ my refund had failed. Complained again because of the delay and was offered a replacement Hamper. Emailed to accept the following day only to be told that I shouldn’t have been offered a replacement and it would not be forthcoming! Still pursuing this and trying to escalate but it appears that there is no formal complaints process in place and you never deal with the same person more than once. Poor product, Customer service is a complete shambles and communication is farcical. Avoid like the plague.”

Helpful Report

Posted 1 year ago

“I wish I had read the reviews outside of their website. I am absolutely disgusted with there service and non delivery. I understand that the UK has experienced strikes however not one email has been received to apologise for non delivery. Status of the order says Complete. My parents were to receive the hamper prior to Christmas. 9th January and finally someone answers my email. I have opted for a refund so we will see how sincere their apology is in regards to how long my money will be reimbursed. If I could give a minus five I would! Theresa Australia”

Helpful Report

Posted 1 year ago

“Terrible service. No delivery and now being told money refunded even though not asked for. I wanted a hamper not a 2 month wait and money refunded without me knowing.”

Helpful Report

Posted 1 year ago

“Two words....Very disappointed.”

Helpful Report

Posted 1 year ago

“I have bought an hamper and selected european delivery. Their website states that: 'Find the perfect hamper with our great range of European delivered hampers, with 40 years of experience in delivering hampers to European destinations. We will make sure your hamper arrives safely and to your receipts door. We offer fast and fully tracked airfreight delivery usually within two to three days to countries such as Germany, France, Spain, Netherlands, Italy and many more locations in EU Europe.' I selected 19th December as the delivery date and I ordered the hamper in November. Today 24th December, the hampers is still stuck in customs. My friend won't receive her gift in time for Christmas and all the money that I paid, including delivery, was all for nothing. I now have to explain to my friend that she won't indeed receive my gift for Christmas. I certainly won't bother buying from this company again, the kind of service they offered is truly appalling.”

Helpful Report

Posted 1 year ago

“An absolute shambles. Hamper says complete on account but not delivered. Waited for half hour on phone 3 times. Emailed but nothing back. Customer care is customer DONT care. Still no hamper and no way to sort. Christmas pressie for friends ordered beginning of November and started contcting hampers 14th Dec so plenty of time to sort but they really dont care.”

Helpful Report

Posted 1 year ago

“Three orders placed on Nov 25th for a Dec 18th delivery. 2 arrived on Dec 23rd, 3rd has still not arrived. This is to a senior citizen that cannot get out of the house and was supposed to be a lift to their spirits for Xmas. No idea if the hamper will arrive in time for the 25th yet as have had no contact from the company. Shockingly bad customer service - and the excuse of “this is a busy time of year” doesn’t stand up considering the very lengthy lead time from order to requested delivery. If they cant make the date they should not offer it. We will not be placing any more orders and will make as many people aware of this as possible.”

Helpful Report

Posted 1 year ago

“Ordered a hamper for my mum two weeks ago. Nothing. Evri tracking stuck on an update on the 15th. No replys from any emails. Quite happy to take my money, then nothing happens. I'm now contacting citizens advice bureau for next steps to getting a refund.”

Helpful Report

Posted 1 year ago

“I ordered a hamper for a friend in the UK two weeks ago. Based on the tracking, the hamper still has not been sent to the courier and, therefore, has not been delivered even though the order confirmation email suggested it would be delivered by 15 December. I have reached out to the company by email and the live chat several times to determine the status but have received no response. Very disappointing and frustrating to not even receive a courtesy response. I would like to provide my friend with an update but have no information to do so. Very sad she will likely not have the hamper in time for Xmas.”

Helpful Report

Posted 1 year ago

“Ordered my hamper on the 8th December and still awaiting for it to arrive. Have contacted via, phone, email and no response. I have advised me a new hamper has been dispatched - DDP reference doesn't exist. Have requested refund and still awaiting a response. I get time of year busy but not acceptable.”

Helpful Report

Posted 1 year ago

Dear Debbie, My sincere apologies for the service you have received from us, it’s certainly not the normal experience we provide our customers. Unfortunately, we have had some problems with the carrier network being overwhelmed with the fallout from the Royal mail strikes and the bad weather has impacted deliveries. Due to the Christmas season we have an incredibly high volume of requests and phone calls coming into the department. I do apologise we did not get back to you in a timely manner. We can see your replacement hamper was delivered today - we do hope this is thoroughly enjoyed. Apologies again. Customer Care

Posted 1 year ago

“I ordered two hampers and have received one, I ordered 10 days ago. The other one says dispatched , the courier is waiting for the parcel so not dispatched to them. Sent two emails with no response. Rang customer service and spoke to a lady who said it's not been sent out and now they can't promise it will be here for Xmas. Sending another hamper out today 20th. Even though advertising on their website order by the 22nd for Xmas delivery. I will not be ordering from here again.”

Helpful Report

Posted 1 year ago

Dear Sarah, My sincere apologies for the service you have received from us, it’s certainly not the normal experience we provide our customers. Unfortunately, we have had some problems with the carrier network being overwhelmed with the fallout from the Royal mail strikes and the bad weather has impacted deliveries. Due to the Christmas season we have an incredibly high volume of requests and phone calls coming into the department. I do apologise we did not get back to you in a timely manner. I can see a replacement order has been organised for you which will be despatched as soon as possible. Apologies again. Customer Care

Posted 1 year ago

“I purchased a hamper for 2-3 day delivery and have still not received my order 11 days later, or had any response from the customer service team.”

Helpful Report

Posted 1 year ago

Dear Tazmin, My sincere apologies for the service you have received from us, it’s certainly not the normal experience we provide our customers. Unfortunately, we have had some problems with the carrier network being overwhelmed with the fallout from the Royal mail strikes and the bad weather has impacted deliveries. Due to the Christmas season we have an incredibly high volume of requests and phone calls coming into the department. I do apologise we did not get back to you in a timely manner. I can see you have now spoken with the customer care team and a replacement order has been organised for you which will be despatched as soon as possible. Apologies again. Customer Care

Posted 1 year ago

hampers.com is rated 4.8 based on 27,156 reviews