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hampers.com Reviews

4.8 Rating 27,158 Reviews

98 %

of reviewers recommend hampers.com

Company Reviews

Product Reviews

4.8

Based on 27,158 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About hampers.com:

hampers.com is one of the largest gift hamper companies in the UK. Their mission is to “bring joy and wholehearted togetherness through gifting” by offering a wide range of thoughtfully curated, 100% carbon neutral food and drink gift hampers for any occasion or recipient. This includes corporate gifting, with a range of bespoke and branded options available too.

All the products in their hampers are carefully selected by their gifting experts from the finest quality, British producers where possible, who all share the same values.

With excellent rated customer service and a range of delivery options available, look no further for all your gifting needs.

Visit Website

Phone:

01235 833732

Email:

help@hampers.com

Location:

36 Innovation Drive,
Milton Park,
Abingdon
Oxfordshire
OX14 4RT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality as good as previous orders but paid for delivery on selected day (well before Christmas) but arrived a week after that which is completely pointless for a Christmas hamper. No real apology from customer services, just an offer to refund the delivery cost… missing the point completely. Eventually negotiated a 50% discount but after two weeks waiting for a refund had to phone again! Again no apology and told it would take another week…had to argue for immediate refund which then happened. What has happened to this company, local to me so keen to support but obviously pointless.”

Posted 1 year ago

“I ordered 4 hampers in November, requesting a delivery date of the 16th December 2022. Two of the hampers were delivered on the 17th December 2022 but the other two were not delivered. I keep receiving emails from the courier stating "We've received your order details and we're expecting your parcel shortly" but as at today, the two orders are still showing "Accepted" on my account. I have rung the company twice had have also emailed. Was told yesterday that they "would probably be dispatched tomorrow". Still waiting, nothing has changed on my account. Very disappointing!”

Posted 1 year ago

“Order process was fine but the quality is yet to be determined as the delivery that was booked for Dec 18th is yet to arrive 2 days later. The whole point of the orders was to have them all arrive on a specific day when people would be home. Kind of a waste of time if that doesn’t happen. Why have the ability to choose a specific delivery day if you can’t meet it. Very disappointing.”

Posted 1 year ago

“I gave two stars because, I like the box, appart from that. All products in a Luxury box are very low quality. When I have red fruit cake ingredients on a back sticker I was shock - 11th “E” preservatives. Sugar 69g per 100g, Chocolate doesn’t even taste like chocolate. All products from the box are miles away from Luxury. Totally unhealthy and artificial . With name Luxury they offering products from bottom shelf in a supermarket. Box what cost 69pounds is literally price is not more than 30 inc vine. Shame. I don’t understand is it really big cost of putting maybe one at least ORGANIC chocolate in a box?”

Posted 1 year ago

Good evening Andy, Firstly, thank you for your feedback I’m sorry that the hamper didn’t meet your expectations, at hampers.com we always strive for the best customer experience. We take customer satisfaction seriously and will use your feedback to help improve our products. We aspire to work with the finest artisan food and drink suppliers so that we can ensure every gift hamper is to the highest possible standard. We take great pride in ensuring our hampers have great quality products in comparison to quantity. The prices of our hampers not only reflect the contents inside, but it also includes the presentation, the packaging itself, along with our branded hamper boxes or wicker baskets. This also includes the care that goes into the packing process which saves our customers the time of having to prepare a hamper themselves. It also includes the overall creation of our hampers, locating wonderful UK suppliers’ products which are high quality products, including unique products that are not always ready available to the public. Our priority is providing the customer with an exceptional service at all times and I’m terribly sorry on this occasion this was not fulfilled. We have also passed on your feedback on to our product development team. I really hope this experience will not deter you from shopping with hampers.com again. Kind regards, Customer Care

Posted 1 year ago

“The "Gift message" of another customer was sent with my mother's basket. She had no idea who it was from. Apparently the basket was nice. Sent the company an e-mail a week ago, but only received an automated response. Can't trust them again next year, sorry.”

Posted 1 year ago

Good afternoon Stephen, My name is Nicole I am the Customer Care Manager here at hampers.com. My priority is always providing the customer with an exceptional service and I’m terribly sorry on this occasion this was not fulfilled. We are incredibly sorry our service has let you down, I can see my colleague has reached out to you to discuss your query in more detail with hope to turn your experience with us around. Apologies again. Nicole Customer Care Manager

Posted 1 year ago

“Contents of the hamper were not what were advertised. Pinot noir is not a Malbec, cranberry biscuits are nothing like chocolate chip cookies and the Christmas cake looks nothing like the photos on the website. I know it states items may have to be subsidised but to give items nothing alike is not on for the price I paid.”

Posted 1 year ago

Dear Lisa, My name is Todd and I’m the Assistant Customer Care Manager at hampers.com, thank you for your feedback I’m sorry that the hamper didn’t meet your expectations, at hampers.com we always strive for the best customer experience. We take customer satisfaction seriously and will use your feedback to help improve our products. We aspire to work with the finest artisan food and drink suppliers so that we can ensure every gift hamper is to the highest possible standard. We take great pride in ensuring our hampers have great quality products in comparison to quantity. I have reached out to you personally to ask for more feedback on your hamper to see if we can make improvements for the future, I sincerely look forward to hearing from you, Kind regards, Todd

Posted 1 year ago

“My hamper which I paid £3 extra to be delivered on the 12th my sister-in-laws 80th birthday did not arrive until the day after. I complained and received a £2 50 refund. I know the weather was bad but we made the 140 mile round trip from Essex to Berkshire for the special luncheon so the weather is no excuse!”

Posted 1 year ago

Dear Irene, We're so sorry to hear this. Please accept our sincere apologies. A member of the team will be contacting you regarding this. Please keep an eye on your emails. Kind regards, Ella Customer care

Posted 1 year ago

“Sorry oi have not received the hamper yet and it is not due fo delivery yet SO HOW CAN I DO A REVIEW”

Posted 1 year ago

Good afternoon Andrew, I am incredibly sorry to hear you have not received your hamper as yet, I have however checked with the warehouse this morning and identified an issue that had blocked your hamper from being dispatched, this has now been resolved and you will be able to track your package with your original tracking number this evening. I am incredibly sorry for the delay at getting your hamper out to you, but when it arrives I really hope the recipient enjoys the gift of your hamper Kind regards, Todd Bayliss Customer Care Assistant Manager.

Posted 1 year ago

“Unable to track the delivery.Error sign kept appearing at every attempt. Hamper delivered a day late”

Posted 1 year ago

Dear Lynda, Firstly I am very sorry to hear that your experience with us was not to our usual standards. I understand that the delivery of our hampers is an extremely important part of what we provide here at hampers.com, so I apologise for this. One of our customer care advisors will be contacting you promptly to find a resolution for you, in the hope that we can change your experience with us! Kindest Regards Nicole (Customer Care Manager)

Posted 1 year ago

“Nicely packaged ridiculously expensive gift. Glad i wasn't paying.”

Posted 1 year ago

Dear Frans, Thank you for your review. A member of the team has reached out to you regarding your feedback to discuss this further. Please keep an eye out for your emails. Kind regards, Ella Customer care

Posted 1 year ago

“Hamper itself was fine, but having paid for a nominated delivery date (it was a birthday present), it was disappointing that it was actually delivered on a different date, which spoilt the element of surprise, and made paying for a particular date pontless. I think I'd look for someone more reliable next time.”

Posted 2 years ago

Dear James Thanks so much for your review, I have reached out to you via email to settle this. Thanks so much for your 2 star review! Kind regards Hannah Customer care

Posted 2 years ago

“A delivery of a hamper I purchased for my daughter's birthday was 2 days late. Only by tracking it myself once it has not been delivered on the promised day and writing to Customer Care, making a fuss etc. was any action taken to progress it.”

Posted 2 years ago

Dear Mr. Quick, Firstly, we are sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. I can see that one of our Customer Care team has reached out to find a resolution for you. I am extremely sorry for the experience you encountered. I understand that the delivery of our hampers is a very important part of what we offer here at hampers.com and we understand that your experience so far has caused some inconvenience. We do hope that you might consider giving us another chance in the near future. Apologies once again, Ruby (Customer Care Team Leader)

Posted 2 years ago

“Picture bit misleading. Lots in pic not included like the small cheese board and knife, grapes etc. Also one of the box of crackers smooshed and crushed”

Posted 2 years ago

“Felt it was quite expensive for the number and size of items in the hamper”

Posted 2 years ago

Dear Margaret, Thank you for your review, it is much appreciated. We are sorry you do not feel our hampers are good value for money, we try and source the finest artisan products which are reflected in the cost of the hampers. We do list the contents, with weights etc. on our website so buyers are aware of precisely what will be within the hamper. Thank you for shopping with us. Kind regards, Gemma (Customer care)

Posted 2 years ago

“It was delivered to the wrong address and had to be collected from the neighbouring house”

Posted 3 years ago

“Didn’t get what I ordered. Due to lockdown I ordered a surprise wine and chocolate hamper for my husband on our anniversary. It cost me £30 plus £3 postage. The wine that arrived was not the 2010 D’Olivia Gran Reservation but a 2018 bottle of Rioja. The chocolates were the same make but half the size. The box was nice but feel like I’ve been conned.”

Posted 3 years ago

Dear Karan, Thank you for taking the time to leave us a review, we really appreciate your feedback. We are sincerely sorry for the disappointment caused, we may have to from time to time substitute items, but whenever we do this we always ensure our substitutions are of the same value or greater. We are so sorry you feel let down and conned by our service. I am going to send you an email to discuss this further. Kind regards, Gemma (Customer Services)

Posted 3 years ago

“Received on time & signed for by my daughter in London but my choices of type of gift hamper seemed very limited this time . I feel embarrassed that I sent a Spanish beer pack in desperation instead of an Australian Christmas/ wine hamper. Couldn’t find what I wanted this time most sold out it toooo expensive. Thanks Bernadette”

Posted 3 years ago

“Very expensive to get to ireland”

Posted 3 years ago

“The ordering system is easy to use but paid extra for specific day delivery and item was delivered on the wrong day”

Posted 3 years ago

“was left on doorstep not known if received by my friend as her phone is not receiving !”

Posted 3 years ago

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hampers.com is rated 4.8 based on 27,158 reviews