Clair de Lune Reviews

Name: Clair de Lune
Address: Shentonfield Rd, Sharston Industrial Area, Wythenshawe, Manchester
Rating: 4.46

4.5 Rating 1,042 Reviews

85 %

of reviewers recommend Clair de Lune

4.5

Based on 1,042 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Clair de Lune:

We've been designing and manufacturing nursery bedding and baby accessories from our base in Greater Manchester for over 80 years.

Visit Website

Phone:

0161 491 9800

Email:

customerservices@clair-de-lune.co.uk

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Clair de Lune 5 star review on 3rd August 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a moses basket with a rocking stand. I put it up a few months later to realise the wrong stand had been sent. I called and spoke to Jessica James who sorted it promptly. I have now got the correct stand being sent out to me and have been able to keep the original stand too. Jessica was polite, apologetic and provide great customer service. Would defintely purchase from this company again!”

Helpful Report

“I ordered 2x pram parasols and did next day delivery . I didn’t receive my package until 2 days after my order and made you guys aware I’d like a refund for the postage . It was dealt by Jessey James very quickly and I was refunded the amount which I was very impressed with how quick and how polite and sympathetic jessey was . I loved my product and although it took slightly longer to receive I was pleased overall with the service and product . Thank you”

Helpful Report

“Product arrived savely and was sufficiently packed. Product was not best quality, the cot bumper had a moon/star/cloud stitching and one thread was connecting the stitching of the moon and the cloud. Any baby trying to grab that can easily cut themselves with that very thin thread. I was a bit disappointed by that.”

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“Excellent Customer service from Jessey. She has been so helpful and found a way to accomodate my request. Always great to see when Customer Service try to answer to specific requests from their customers to fit their needs. Thanks Jessey !”

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“amazing customer service from Jessey James, so helpful and sorted my query promptly. Thank you!”

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“Excellent Customer service from Jessey, courier misplaced my package, very helpful in locating my missing parcel and making priority I got my order. Look forward to ordering in the future.”

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“I had an issue with a Moses basket that was damaged upon arrival, and the representative that I emailed was quick to respond, and immediately got a replacement processed to be sent out to me! This was all done within an hour! Great customer service!”

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“I have recently ordered a grey waffle palm Moses basket and stand, it is even more beautiful than it looks on the website and can’t wait to use it for our little one and speedy delivery too. I also ordered a fur hood for my pram accessory which was equally brilliant also the only thing was there was a mix up in colours and I received the wrong one. I emailed the company straight away who looked into this for me and they are now sending out the correct colour but told me to keep the incorrect one as a spare. They are a lovey company and I will not hesitate to use them again and would highly recommend them :)”

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“I ordered on Friday a white wicker Moses basket a white rocking stand and fitted cotton sheets my order has justed arrived and I'm very pleased with them the basket is very nice can't wait for are grandchild to arrive great service and fast delivery many thanks”

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“Got sent wrong order wasn’t the best for the price won’t be ordering again.”

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“I purchased a moses basket & stand with a bath towel & I am very happy. The quality and softness of the material are superb. Cant wait for our 1st great grandchild to arrive in August.”

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“Arrived quickly, but I ordered the wrong thing. Items are awkward to return I will have to make a 40min round trip to take to a collect+ point. Shame the post office wouldn't be sufficient, it's just a frustrating thing with a newborn.”

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“Quick and easy site to use. Good value for money.”

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“Really happy with my purchase quality and service thank you .”

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“Lovely Moses basket, a couple of pieces were missing; a screw and a nut”

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“Lovely quality moses basket!”

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“My order was delivered to the wrong address and when I sought a refund I didn't get responses for almost a week. It's a shame as the products look lovely and eventually the person who arranged my refund was really nice but you have to chase to find out what is happening and I find that quite disappointing.”

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“Strong Moses basket, in perfect condition.. happy with our purchase.”

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“Excellent customer service from Jessey James from start to finish could not fault her at all clear and prompt responses commendable service Thank you Jessey”

Helpful Report

“I purchased a Moses basket through a third party and didn't have instructions for the hood I contacted Clair de lune as they were the supplier and dealt with JesseyJames whose customer service is commendable nothing was any trouble at all she dealt with my complaint efficiently and was very focused on giving a good customer experience the issue was resolved very quickly excellent customer service thank you Jessey James brilliant”

Helpful Report

Clair de Lune is rated 4.5 based on 1,042 reviews