“Can’t speak highly enough about Clair de Lune’s customer service. We misplaced the set of screws that came with our Moses basket stand and they shipped a new set, free of charge, within two days. We and our happily sleeping baby are very grateful!”
“I ordered a moses basket with a rocking stand. I put it up a few months later to realise the wrong stand had been sent. I called and spoke to Jessica James who sorted it promptly. I have now got the correct stand being sent out to me and have been able to keep the original stand too. Jessica was polite, apologetic and provide great customer service. Would defintely purchase from this company again!”
“I ordered 2x pram parasols and did next day delivery . I didn’t receive my package until 2 days after my order and made you guys aware I’d like a refund for the postage . It was dealt by Jessey James very quickly and I was refunded the amount which I was very impressed with how quick and how polite and sympathetic jessey was . I loved my product and although it took slightly longer to receive I was pleased overall with the service and product . Thank you”
“Product arrived savely and was sufficiently packed. Product was not best quality, the cot bumper had a moon/star/cloud stitching and one thread was connecting the stitching of the moon and the cloud. Any baby trying to grab that can easily cut themselves with that very thin thread. I was a bit disappointed by that.”
“Excellent Customer service from Jessey. She has been so helpful and found a way to accomodate my request. Always great to see when Customer Service try to answer to specific requests from their customers to fit their needs. Thanks Jessey !”
“Excellent Customer service from Jessey, courier misplaced my package, very helpful in locating my missing parcel and making priority I got my order. Look forward to ordering in the future.”
“I had an issue with a Moses basket that was damaged upon arrival, and the representative that I emailed was quick to respond, and immediately got a replacement processed to be sent out to me! This was all done within an hour! Great customer service!”
“I have recently ordered a grey waffle palm Moses basket and stand, it is even more beautiful than it looks on the website and can’t wait to use it for our little one and speedy delivery too. I also ordered a fur hood for my pram accessory which was equally brilliant also the only thing was there was a mix up in colours and I received the wrong one. I emailed the company straight away who looked into this for me and they are now sending out the correct colour but told me to keep the incorrect one as a spare. They are a lovey company and I will not hesitate to use them again and would highly recommend them :)”
“I ordered on Friday a white wicker Moses basket a white rocking stand and fitted cotton sheets my order has justed arrived and I'm very pleased with them the basket is very nice can't wait for are grandchild to arrive great service and fast delivery many thanks”
“I purchased a moses basket & stand with a bath towel & I am very happy. The quality and softness of the material are superb. Cant wait for our 1st great grandchild to arrive in August.”
“Arrived quickly, but I ordered the wrong thing. Items are awkward to return I will have to make a 40min round trip to take to a collect+ point. Shame the post office wouldn't be sufficient, it's just a frustrating thing with a newborn.”
“My order was delivered to the wrong address and when I sought a refund I didn't get responses for almost a week. It's a shame as the products look lovely and eventually the person who arranged my refund was really nice but you have to chase to find out what is happening and I find that quite disappointing.”
“Excellent customer service from Jessey James from start to finish could not fault her at all clear and prompt responses commendable service
Thank you
Jessey”
