City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.58

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,084 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhelpful I have made a note to never take out insurance with you again the person I spoke to on the phone was unbearable”

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Posted 3 years ago

“I contacted you with a question about my car insurance. You told me you would call me back. You could not be bothered. I will not be renewing. You are the cheapest insurer for a reason. God help me if I have a crash and need to claim Alistair Stevenson”

Helpful Report

Posted 3 years ago

Dear Mr Stevenson, We are very sorry to hear this. Unfortunately we have no record of your inbound calls. We would like to investigate what happened, and have sent you a private email for more details. Best regards, City Insurance

Posted 3 years ago

“Since reporting my accident on Aug 28th I have been passed from Kingsway Ins to City Ins to Pukka and Action 365, back and forward when I do eventually get someone to speak to having listened to wonky music which comes then fades so I no longer know if my call is still in a waiting mode or I should begin the whole process yet again! I am very frustrated, to say the least- please advise ASAP!”

Helpful Report

Posted 4 years ago

Dear Miss Melville, We are very sorry you are experiencing issues. But we are keen to help and have attempted contacting you by email and by phone. Please respond directly to our email or contact Ian Foley on 0345 017 9795. Best regards, City Insurance

Posted 4 years ago

“Ask for a list of other details once insurance is taken out.No mention of short timescale to do this. No way of providing info until my return home as was away. Policy cancelled,£120 deducted although I sent a email saying documents would follow. Give you seven days to respond. Dvla website doesn't work for numbers required. All documents sent within 21 days but Would not reinstate. Wouldn't trust this company,ombudsman complaint to follow Spend a bit more for a more reputable company”

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Posted 4 years ago

“I was told when I bought my insurance there was no need to provide proof of no claims discount. However a week later I was asked to provide proof. And for the next week I was bombarded with both emails and letters at a level that I can only describe as harassement do yourself a favour and get your insurance elsewhere.”

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Posted 4 years ago

Dear Mr Orton, We are very sorry you are unhappy. Sometimes an insurer will request further proof of no claims discount for their records. This is what happened here and as a result, we were obliged to ask you to provide this. Our records show that we sent you 2 emails and 1 letter. We are again sorry for any inconvenience caused by this. Best regards, City Insurance

Posted 4 years ago

“Absolutely rubbish. You will get £50 fee penalty if you cancel your insurance cover in less that 14 days (in fact less than 24 hours) cooling off period.”

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Posted 5 years ago

We regret to hear that you had a negative experience with us. Unfortunately you failed to disclose a previous claim on your policy and your premium inevitably increased as a result. It was then your own choice to cancel the policy. Best regards, City Insurance

Posted 5 years ago

“Unhelpful. Default charge incurred. No good will gesture. Money was in the account”

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Posted 5 years ago

Dear Mr Hughes, We are sorry to hear you are not satisfied. However as explained to you on the call, unfortunately this relates to the Direct Debit and we have no control over this particular charge. Best regards, City Insurance

Posted 5 years ago

“After giving all my relevant details which to the best of my knowledge were correct as required by law, the agreed cost I was called for had Bern raised more than 3 times what had at first been agreed to. As I depend on my vehicle to maintain my rather simple livelihood I had no choice but to pay up. By the way I could not afford this and as such was assisted by an outsider otherwise I may have been completely destitute. All this in spite of the fact I once (in 1999) had insurance as a driver in London Streatham area with no claims. I found all this to be very unfair. I've been a driver more than 3 decades.”

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Posted 5 years ago

Dear Mr Tilliduff, We are sorry to receive your negative review. We understand there were issues with your residency, please respond to our email so we can discuss this with you in more detail. Best regards, City Insurance

Posted 5 years ago

“Poor policy with a £75 cancellation. No attempt to resolve issues. Would never recommend this broker, you will be out of pocket.”

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Posted 5 years ago

We are sorry to receive your comments. Having reviewed your case, the policy was cancelled due to an additional premium for an undisclosed fault claim. Once we were made aware of the claim, your premium naturally increased. Regards, City Insurance

Posted 5 years ago

“Terrible service”

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Posted 5 years ago

Dear Mr Allen, We are sorry about your negative experience. We would like the opportunity to resolve this for you. Please respond to the message we have sent you, so that we can investigate. Best regards, City Insurance

Posted 5 years ago

“Very bad customer service”

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Posted 5 years ago

Dear Mrs Bhakhri, We are very sorry to hear of your negative experience. Customer service is extremely important to us. Please could you respond to the message we have sent you, so that we can attempt to resolve your issue. Best regards, Ian Foley Branch Manager

Posted 5 years ago

“We made a claim in March last year after a accident which the other driver admitted liability for immediately. His insurance paid out within weeks, however City Insurance took months to release the funds and only did so after being threatened with the ombudsmen. I would not recommend you.”

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Posted 5 years ago

Dear Mr Ferry, We are very sorry to hear that you are not satisfied. We cannot find any record of you contacting us, but we would like the opportunity to investigate this thoroughly for you. Please could you respond to the message we have sent you in order for us to review your case. Best regards, City Insurance

Posted 5 years ago

“Absoloute rip off. Paid £418 for a years cover and beacause I sold car within six months got refund of only £93 Call handler a waste of space and just kept making ecuses for the low repayment. Citi insurance charged nearly two hundred pounds for the six months I was insured and the insurance company two hundred and twenty Point is dont ever pay your insurance in full through citi link if theres a chance you may not keep vehicle because they will keep the money any way”

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Posted 5 years ago

“They were rude and kept finding reasons to increase the payments in ways that other companies do not. Also very difficult to get hold of when calling.”

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Posted 5 years ago

“Joke, can never get through to anyone on the phone.”

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Posted 5 years ago

“You are not open to transfer a car policy from 12 noon on a Saturday until 8 45 am on a Monday , I have lost a job and money as I work for myself ! What a joke don't know how you have been in business for over 20 year's ! ! !”

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Posted 6 years ago

“What kind of insurance company doesn't let you see a summary of cover, let alone a policy wording document before handing over your card details?! Insurance contracts are complex and seemingly designed to avoid paying out, and with this company they won't even let you see it before you give them money?! haha!”

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Posted 6 years ago

“Rude staff use bullying tactics and totally unprofessional avoid at all costs one word COWBOYS”

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Posted 8 years ago

“Very bad customer service they advertise a price online and when you call them have a higher price. They are bunch of cowboys they don't offer the price they quote online. Very bad service wouldn't recommend anybody. Bunch of jokers”

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Posted 8 years ago

“fees makers”

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Posted 8 years ago

City Insurance Group is rated 4.6 based on 1,084 reviews