City Insurance Group Reviews

Name: City Insurance Group
Address: City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP, Winchester
Rating: 4.60

4.6 Rating 1,125 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

Metrics

Info

4.6

Based on 1,125 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Lady I dealt with on the phone was so helpful ,she just made everything so simple i think her name was Keely hats off to her. Regards Mr Wedlake”

Helpful Report

Posted 3 years ago

Dear Mr. Wedlake, Thank you for giving City Insurance 5 stars! and your glowing review of your recent interaction, I have forwarded your kind words on to Keeley. If we can be of any further assistance then please contact us on 01962 844848. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“A very thorough and professional in handling the matter. And answered all the necessary questions professionally.”

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Posted 3 years ago

Thank you for your 5 star review, I am pleased to hear we were able to assist you recently and look forward to hearing from you again in the future. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“We have had insurances with City Insurance for over 30 years covering: Cars, Home Contents, Buildings, and Holiday and have always found their staff knowledgeable and courteous as well as very professional particularly Jeff McKellan. They have always found us the best possible price.”

Helpful Report

Posted 3 years ago

Dear Mr. Scarfe, Thank you for your 5 star review and your wonderful feedback! As always, we thank you for your continued loyalty to us and will always be on hand to provide you the best value with service to match! I am pleased to hear you have had excellent service and have passed your individual thanks on to Jeff. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“I’m a returning customer to City Insurance. One of the cheapest insurance companies out there. I’d highly recommend them to anyone any day.”

Helpful Report

Posted 3 years ago

Dear Mr. Nayacakalou, Thank you for your 5 star review and returning as a customer to City Insurance! We too believe that we offer excellent value with customer service to match. Thank you so much for your recommendation. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“Thank you for your great service. Hope you keep it up.”

Helpful Report

Posted 3 years ago

Dear Mr. Stephens, thank you for your 5 star review of City Insurance. I am glad you have been happy with our service so far and look forward to assisting you further over the course of the policy. Please do not hesitate to contact us on 01962 844848. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“Spot on well happy”

Helpful Report

Posted 3 years ago

Dear Mr. Joyce, Welcome to City Insurance and thank you for your 5 star review! Please let us know if we can be of any further assistance to you, we will be more than happy to assist you with your other insurances in the near future. Best Wishes, Mike Cose - Office Manager.

Posted 3 years ago

“Exellent always so very helpful Thank you”

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Posted 3 years ago

Dear Mr. White, Thank you for giving City Insurance a 5 star review. We appreciate your kind words about our service and look forward to having you as our client for many more years to come. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“The site through moneysupermarket was easy to negotiate and once we completed our details the approval response was very swift. Confirmation and schedule were received the next day by email. All in all a very efficient and welcoming service.”

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Posted 3 years ago

Dear Mr. Evans, Thank you for your 5 star review! We are pleased to hear that you found the overall purchase process simple, efficient and from a service point of view, welcoming. We are very happy to have you as our client and look forward to hearing from you further in due course. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“Great service have used city insurance for years .Highly recommended”

Helpful Report

Posted 3 years ago

Dear Ms. Stewart, Thank you for your 5 star review of City Insurance. We appreciate your kind words and your loyalty to us spanning a number of years. As always, if we can assist you with any other insurance requirements then please contact us on 01962 844848. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“The service was excellent”

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Posted 3 years ago

Thank you for recently joining City Insurance and your 5 star review. We pride ourselves on great value and excellent customer care and I am thrilled that you found this to be the case. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“Good value. Very helpful with undeclared not at fault previous accident .”

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Posted 3 years ago

Dear Mr. Busby, Thank you for giving City Insurance a 5 star review, we are grateful for your kind words. We are always willing to assist and I am extremely pleased to hear that we were able to resolve the matter regarding the previous accident to a satisfactory conclusion. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“Not had any problems. Easy to renew insurance Had no reason to use your service as yet”

Helpful Report

Posted 3 years ago

Dear Mrs. Warburton, Thank you very much for your 5 star review. We are thrilled to hear that you have had no issues and found our renewal process simple. Like all of our services, we pride ourselves on treating our clients with the utmost care and will always be on hand to assist you when required. Best Wishes, Mike Cose - Office Manager.

Posted 3 years ago

“Always get a great service and advice.”

Helpful Report

Posted 3 years ago

Dear Mr. Fitch, Thank you so much for giving us a 5 star rating for City Insurance! We're so happy to hear that you are always receiving great service and advice from us. We appreciate your loyalty and look forward to assisting you with all of your insurance needs in the future! Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“Excellent commuication,couldn't be more helpful.Allowed me to change to private plate f.o.c,would recommend to others.”

Helpful Report

Posted 3 years ago

Dear Mr. Rowan, thank you for giving City Insurance a 5 star review. I wanted to thank you for choosing us for your motor insurance, Mark was very happy to assist you and we would welcome your recommendations in the future. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“Very competitive quote and good people to deal with. Highly recommended.”

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Posted 3 years ago

Dear Mr. Arthur, thank you for giving City Insurance a 5 star review. We appreciate your loyalty and thank you again for choosing to renew with us. We will continue to offer a high quality service at a competitive price. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“One word.. Had immediate contact with a real person!”

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Posted 3 years ago

Dear Mrs. Farmer, thank you for your 5 star review of City Insurance. We pride ourselves on top quality service at a competitive price and thank you again for choosing to renew with us. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“Always professional, my needs are mire complicated than most and City are always able to fulfill my requirements.”

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Posted 3 years ago

Dear Mr. France, thank you very much for your kind review of City Insurance. Positive words and loyalty from our client's mean so much to us and we look forward to assisting you in the future. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“Professional and efficient service. Staff were patient and polite even when I called the following day to make changes to my policy. I emailed queries late at night and had a response soon after opening in the morning. Telephone queries were dealt with under an hour and email within 6 hours.”

Helpful Report

Posted 3 years ago

Dear Ms. Wood, thank you giving City Insurance a 5 star review. We are always on hand to deliver excellent service in a timely fashion and I am pleased to hear that we dealt with your enquiries promptly as expected. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“It was really great to speak to a person to resolve my problems,”

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Posted 3 years ago

Dear Mr. Aurora, thank you for your 5 star review of City Insurance. We pride ourselves on excellent client care at a competitive price and I am thrilled that our service team were able to assist you. Kind Regards, Mike Cose - Office Manager.

Posted 3 years ago

“We are quite happy with everything at the moment, we haven't been with you long enough to give a more detailed review.”

Helpful Report

Posted 3 years ago

Dear Mrs. Chapman, thank you for giving City Insurance a 5 star review. We are pleased to have you as a client and look forward to speaking with you when you require our assistance in the future. Best Wishes, Mike Cose - Office Manager.

Posted 3 years ago

City Insurance Group is rated 4.6 based on 1,125 reviews