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City Insurance Group Reviews

4.6 Rating 1,084 Reviews

92 %

of reviewers recommend City Insurance Group

Company Reviews

4.6

Based on 1,084 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01962844848

Email:

mktg@cityinsurance.co.uk

Location:

City Insurance Group 88-89 High St Winchester Hampshire SO23 9AP
Winchester
SO23 9AP

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City Insurance Group 5 star review on 24th July 2020

Stewart Keigher

City Insurance Group 5 star review on 29th January 2020

City Insurance Group 5 star review on 30th December 2019

City Insurance Group 5 star review on 16th December 2019

City Insurance Group 4 star review on 17th July 2019

City Insurance Group 5 star review on 8th July 2019

City Insurance Group 5 star review on 9th May 2019

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Insurance is inevitably complex, and the process of starting a new policy can be time consuming. Four stars reflects the level of frustration in fighting through the process. No idea how good they will be with a claim, and I hope never to find out.”

Posted 1 year ago

Dear Mr. Parker, Thank you for your 4 star rating of City Insurance. We continue to try and make the buying process as simple as possible and our service team are always on hand if you require any assistance. Please rest assured that we always strive to provide the best support and quality service to our customers in all circumstances. Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“I did find the renewal quite steep as I had made no claims so I was expecting it to go down not up. Otherwise I have no problem”

Posted 1 year ago

Dear Mr. Brown thank you for your review and thank you again for renewing with City Insurance. We appreciate price is important to our clients and we are doing our very best to keep prices as low as possible in the current climate. We will continue providing the very best service and search the market to offer you the most completive rates available. Kind Regards, Mike Cose - Office Manager

Posted 1 year ago

“Service from Mark was first class. His telephone manner was excellent.”

Posted 1 year ago

Dear Mr. Shreeve, Thank you for taking the time to leave us such a wonderful review about our Group Manager Mark. We're so pleased to hear that you had a great experience with Mark and appreciate your kind feedback about his telephone manner. Thank you again! Kind Regards, Mike Cose - Office Manager.

Posted 1 year ago

“Good service.”

Posted 2 years ago

“Iv been on lockdown down for nearly a year I would like it if whn I get my new insurance if I get a discount I’m happy with”

Posted 2 years ago

“Very helpful”

Posted 2 years ago

Dear Miss Brezeanu, Thank you for taking the time to leave your review. Please don't hesitate to contact us if you ever need any assistance with you policy. Best regards, City Insurance

Posted 2 years ago

“Been with City now for 3 years and have no plans to change now. Very good company who are good to work with and purchase insurance through. Can't fault city in any way.”

Posted 2 years ago

Dear Mr Ferguson, Thank you for taking the time to leave your review. It is brilliant to hear from such a loyal customer, we are delighted to receive your kind feedback. Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 2 years ago

“We have with with City Insurance for many years and have always had excellent service.”

Posted 2 years ago

Dear Mr Murphy, Thank you for taking the time to leave your review. Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 2 years ago

“First time I have been with them no problems although never needed them hopefully”

Posted 2 years ago

“Excellent !!”

Posted 3 years ago

“There have been some miscommunications from different teams of City Insurance. Otherwise the process for obtaining car insurance was good.”

Posted 3 years ago

Dear Mr Yiannouzis, Thank you for taking the time to leave your review. We are pleased you were satisfied with our process, but apologise for any miscommunications you may have received. If you ever need any further assistance with your policy then please don't hesitate contact us. Best regards, City Insurance

Posted 3 years ago

“Very efficient excellent service insurance quots also excellent could not be more happy”

Posted 3 years ago

Dear Mr Strzelecki, Thank you very much for taking the time to leave your review. We are delighted you are happy with your policy! Please don't hesitate to contact us if you ever need any assistance. Best regards, City Insurance

Posted 3 years ago

“Great customer service, saved me on my car insurance.”

Posted 3 years ago

Dear Mr Todd, Thank you for taking the time to leave your 5-star review! Please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 3 years ago

“I have given four stars as I can only comment on the very competetive price and that it was fairly easy to arrange the insurance as fortunatley I haven't had to contact them since. i can't comment on anything else and wouldn't want to be misleading.”

Posted 3 years ago

Thank you for taking the time to leave your review! We are pleased it was an easy process to set up your insurance, please don't hesitate to contact us if you ever need any assistance with your policy. Best regards, City Insurance

Posted 3 years ago

“I want to insure a second car through yourselves which is due from 06/05/20 .Do you do a discount for more than one car ?”

Posted 4 years ago

Dear Mr Baxter, We would be delighted to find you a deal on a second car and have many discounts available to us. We will contact you with further information. Kind regards, City Insurance

Posted 4 years ago

“Easy to contact and talk to. Good products”

Posted 4 years ago

“Hi can I freeze my insurance. Because I'm not using my van and it's parked on my drive. Until I go back to work please let me know.”

Posted 4 years ago

Dear Mr Mariosa, Thank you for getting in contact. We are contacting you now to discuss this with you. Kind regards, City Insurance

Posted 4 years ago

“They were excellent .Sadly I had to cancel my policy due to the current circumstances . Communication was very good . Will certainly use again in the future”

Posted 4 years ago

Dear Mr Lonsdale, Thank you for taking the time to leave your review. We are sorry you had to cancel your policy, but look forward to welcoming you back when the circumstances improve - hopefully sooner rather than later! Kind regards, City Insurance

Posted 4 years ago

“Competent and friendly people with whom to deal. They ACTUALLY ANSWER THE PHONE TOO! Wow! This is a rarity with insurance companies nowadays so until they expand and set up a zero-hours call centre in Mumbai/Manchester, I’m sticking with them!!”

Posted 4 years ago

“They gave me a better price, saved me over £100 with the same company I had my renewal from. Also very quick with the paper work.”

Posted 4 years ago

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City Insurance Group is rated 4.6 based on 1,084 reviews