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The Chocolate Society Reviews

4.9 Rating 2,573 Reviews

99 %

of reviewers recommend The Chocolate Society

Company Reviews

Product Reviews

4.9

Based on 2,573 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Chocolate Society:

A small artisan chocolate company based in Somerset. Focusing on making the very finest chocolates without compromise.

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The Chocolate Society 5 star review on 24th February 2024

The Chocolate Society 5 star review on 7th June 2023

Ann-Marie Moors

The Chocolate Society 5 star review on 3rd February 2023

The Chocolate Society 5 star review on 26th January 2023

Zowie Wilson Foster

The Chocolate Society 5 star review on 22nd June 2022

Rosemary Collins

The Chocolate Society 5 star review on 21st June 2022

The Chocolate Society 5 star review on 21st June 2022

44

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely chocolates with some unique flavours. I think they are a tad over priced though as having been to a few high end chocolatiers I found the quality of the chocolate a bit below considering they are priced as high end. Very tasty all the same and definitely worth a go.”

Posted 3 years ago

“Great service and fantastic flavour ideas and the chocolates themselves are beautiful.”

Posted 3 years ago

“chocolate of excellent quality. the boxes of chocolates are great for making beautiful gift !”

Posted 3 years ago

“Really good chocolate and quick delivery”

Posted 3 years ago

“The chocolate shaker makes delicious and light/bubbly hot chocolate- it just needs shaking rather than messing about with whisks etc - sooo easy to use and clean! The chocolate chips for it make a reeallly delicious hot chocolate, although they are a tad expensive. Much better than powdered chocolate though. If only they did more blonde chocolate products than just truffles and the easter egg... Want to try it as regular chocolate. Egg was damaged on arrival sadly, smashed into bits :(”

Posted 3 years ago

Dear Rebecca, I am sorry that the Easter Egg was damaged in delivery, please let me know which egg it was (hi@chocolate.co.uk) and I will refund you for it. With Best Wishes Al

Posted 3 years ago

“Thank you, the product was good, and the packing good. Delivery was fast, so happy with the Chocolate Society.”

Posted 3 years ago

“Consistently high quality chocolates made by people who care about what they do.”

Posted 4 years ago

“Rose milk chocolate. Absolutely delicious - like solid Turkish Delight. This is my 3rd time of ordering and will order again.”

Posted 4 years ago

“We use The Chocolate Society for special occasions and sometimes for a treat. The whole family loves hokey pokey, it’s always in our Christmas stockings. In fact I’ve just bought some to get us through a few days of the corona virus!”

Posted 4 years ago

“I learned about The chocolate society through their kickstarter project. I supported them, though it was more because I generally love specialized kitchen gadgets then that I expected the chocolate shaker to be really helpful - but I was wrong. It was more than a funny toy and actually improved the quality of my homemade hot chocolate and chai latte.”

Posted 4 years ago

“Excellent quality as usual. I have had a few problems with not receiving emails to inform me when the blonde chocolate products are available. It would also be good to have a list of which chocolates are in the bag of mixed bonbons and to allow customers to choose which flavours they would like - e.g. 25 coconut. It would also be a good idea if customers could suggest new flavours, I gave found it practically impossible to source really good versions of classic filings such as Strawberry, Orange, Apricot etc. with a fruit based filling (maybe mixed with a little white chocolate) rather than just the solid flavoured chocolate ganache - although these are delicious.”

Posted 4 years ago

“Chocolates well packed and received in good time.”

Posted 4 years ago

“As always the chocolates were bliss, little pieces of heaven, but they arrived a week later than promised by which time one of the people we wanted to given them to had set off on their travels. It is also extremely frustrating that the key describing the individual chocolates is printed on bottom outside of the box - is this a Mr Bean inspired joke?.”

Posted 5 years ago

“Although I feel the chocolates are expensive for what they are I like them and the service provided is excellent.”

Posted 5 years ago

“Recently placed two orders online but for COLLECTION - unfortunately this wasnt picked up on the system so I received quite a few emails about delivery from DPD and then had to cancel this with The Chocolate Society as I felt I couldnt have delivery when I hadnt paid for it! Slightly annoying that it happened twice! The chocolates look lovely but cant comment on them as keeping them for Christmas!”

Posted 5 years ago

“Very pleased with my purchase from The Chocolate Society. I bought couverture which arrived well packaged and promptly. (Would have awarded 5*s but I was unable to use my 'New user welcome discount' to buy Valrhona so that disappointed me).”

Posted 5 years ago

Hi Brenda, Thank you for your review and i'm pleased the chocolate arrived quickly and was well packaged. Unfortunately we are unable to extend our 15% discount to Valrhona as we price the bags very competitively and we also offer free next day shipping on this product line, which means we simply can't offer the 15% offer on top. I hope you understand. Kind Regards Al Al Garnsworthy Managing Director

Posted 5 years ago

“High quality chocolate. Recommended. One item intended as a birthday gift for a relative arrived with damaged box, so I'll have to compensate by adding another item.”

Posted 5 years ago

“Beautiful chocolates that look as good as they taste and always original flavours”

Posted 5 years ago

“While some items are very dear,quality is good”

Posted 5 years ago

“I have ordered my chocolates for fathers day so no feedback yet I was very happy with the product when it arrived”

Posted 5 years ago

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The Chocolate Society is rated 4.9 based on 2,573 reviews