The Chocolate Society Reviews

Name: The Chocolate Society
Rating: 4.91

4.9 Rating 2,575 Reviews

99 %

of reviewers recommend The Chocolate Society

4.9

Based on 2,575 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Chocolate Society:

A small artisan chocolate company based in Somerset. Focusing on making the very finest chocolates without compromise.

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The Chocolate Society 5 star review on 24th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did send an email to ask rhow long chocolates would last as they are all for presents for Xmas . When they arrived, however the dates are on the boxes They will be delicious I’m sure Thank you”

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Posted 2 years ago

“A very welcome surprise gift”

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Posted 2 years ago

“One big problem, I should have ordered 2, boxes.Every chocolate, was outstanding.”

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Posted 2 years ago

“First time trying the Chocolate Society box of the month, signed up for 6mths on national chocolate day. Presentation 10/10 The chocolates inside the box looked so impressive with the shiny outer coating and are of a decent size. The quality of the box, when empty, could easily be re-used for putting gifts in. The chocolates: Strawberry Jam, Cream & Scone - A little on the sweet side for me, the scone part, I think I was hoping for an actual scone taste. Ginger Biscuit - Didn't find the crunchy biscuit base, I'd preferred a much stronger ginger kick. Fresh Garden Mint - Definitely tasted of that garden fresh mint you've just picked from the garden, subtle taste, just enough. Apricot Gel - Probably my favourite out of the box, great taste that melts in your mouth Burnt Butter Caramel - Tasted of standard caramel found in other chocolates, couldn't quite work out the burnt taste. Perhaps little shards of almost over cooked crunchy toffee added would have given the effect.. Crunchy Pistachio Praline - Tastes like its name, liked the added texture of crispy wafer. A great selection of chocolates. I had been looking for something different from the standard chocolates you buy and found it here. Looking forward to seeing what the coming months bring.”

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Posted 2 years ago

“Bought 2.5kg bags of hot chocolate. Great product but need to rethink packaging. Once opened, the consumer will need to decant the chocolate chips to an airtight container. Hassle.”

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Posted 2 years ago

“Great chocolate.”

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Posted 2 years ago

“I loved the passion fruit for its vibrant and tangy flavours. However, I felt the popcorn although delicious, was only worth one serving.”

The Chocolate Society 4 star review on 5th June 2021

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Posted 2 years ago

“Really good order”

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Posted 2 years ago

“Delicious chocolates in a quality box arrived quicker than expected! I just wish there were more options - a praline box or the ability to build a box from a selection. Fully appreciate it’s a small growing business though...”

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Posted 2 years ago

“Good choice and a great idea to sell almost perfect items at a reduced price.”

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Posted 2 years ago

“Good quality chocolate. Especially liked the April items "espresso" and "Hazelnut on toast"”

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Posted 3 years ago

“Stunning looking & tasting chocolates. Only 4 stars as I would prefer a slightly thicker shell & more dark chocolate, but that is personal preference. They are superb chocolates.”

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Posted 3 years ago

“Our Easter Egg arrived on time, in one piece, and came presented in a yellow box - I was happy it wasnt over-egged in terms of super-sized packaging. Just an honest box.”

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Posted 3 years ago

“Prompt delivery & product was in fine condition.”

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Posted 3 years ago

“What a lovely gift. Beautifully presented.”

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Posted 3 years ago

“Everything went well with the order and delivery - but the box I ordered was a gift so I have yet to hear about the chocolates! She said they LOOKED good though!”

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Posted 3 years ago

“I arranged a 6 month subscription for my son's birthday and he is dleighted, though due to Covid-19 restrictions I can't go and share them with him!”

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Posted 3 years ago

“Absolutely delicious chocolates , but your ‘ what’s in the box, ‘ photographs and descriptions are impossible to follow,”

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Posted 3 years ago

“love the choices and the service is great - one very minor product gripe...we like nuts, pralines etc so the level of fruit flavoured choices isn't tip top for us but realise you have to try and please all of the people most of the time !”

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Posted 3 years ago

“I bought two boxes of the January selection for my sister and a friend. They seemed to like them & I've reordered the February box for my sister. However, when I was concerned that the first delivery wasn't arriving due to a holdup of some sort, I didn't receive a personal reply to my email which I found rather irritating. I think the customer service side of things could be improved. When I'd put in my next order for February I then received an email saying that I could have added free chocolate bars with a code they gave me, but it was too late by then. That was a real shame. Quality of the product seems fantastic.”

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Posted 3 years ago

The Chocolate Society is rated 4.9 based on 2,575 reviews