Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.78

4.8 Rating 7,808 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 7,808 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delicious, ethical chocolate.”

Helpful Report

Posted 2 days ago

Thank you 💗️

Posted 1 day ago

“My daughter said that the chocolate was so nice and she loved the sea creatures in the design. Unfortunately the egg was damaged in transit but that didn't affect her enjoyment of the taste.”

Helpful Report

Posted 2 days ago

We're so glad to hear that your daughter loved the chocolate and our design. However, we're so sorry to hear the egg arrived broken. This is really sad and clearly disappointing, and certainly not how we want our lovely chocolate to arrive. All our chocolate gifts are despatched in perfect condition as we take the utmost care in wrapping them, but if any items are unfortunately broken in transit, we would always recommend that you contact us as soon as possible after receipt, or within 2 weeks of a key gifting event (such as Valentine's Day, Easter or Christmas) so we can try to rectify it for you. We're very happy that the chocolate was still a pleasure to eat despite its less-than-perfect appearance, and we hope that you'll come back soon.

Posted 1 day ago

“Very nice chocolate. Defintely a cut above but really would be nice if it was a big bigger.”

Helpful Report

Posted 3 days ago

Thank you, we're so pleased that you enjoyed our chocolate. Our Milk Chocolate Ocean Egg was also available in a Giant size - 400g vs the regular 175g. You'll have to choose one of those next year 😉️

Posted 1 day ago

“Dear Chococo team, My daughter Maria Teresa simply loved the gift, she told me it was delicious and the little turtle were the cherry on top!!! Thank you for an outstanding customer service, kudos! Erika Meseth”

Helpful Report

Posted 4 days ago

That's so lovely to hear, thank you 💗️

Posted 1 day ago

“Always a delicious delight!”

Helpful Report

Posted 4 days ago

Thank you!

Posted 1 day ago

“My recent orders were for family to enjoy at Easter - and they certainly did judging from their comments. No change there then! Always a delicious treat. Thank you.”

Helpful Report

Posted 4 days ago

Thank you for sharing the Chococo joy 💗️

Posted 1 day ago

“A present for my Dino loving niece, expensive gor what they were but worth it as an easter treat and the look on her face”

Helpful Report

Posted 5 days ago

Thanks for gifting Chococo and we're thrilled to hear that your niece loved her chocolate dinos 💛️

Posted 1 day ago

“Great selection, delicious chocolate, gift really appreciated and enjoyed by recipients!”

Helpful Report

Posted 5 days ago

Amazing, thank you 💗️

Posted 1 day ago

“I found this brand when searching for relatively unprocessed Easter chocolate. It was a delight to find this company who offer slave free chocolate with real ingredients. Easter dinosaur eggs were duly bought for my children & their cousins - they went down brilliantly as the most delicious chocolate as well as the most fun with the ammonites & dinosaurs embedded inside. Thank you so much!”

Helpful Report

Posted 5 days ago

Thank you so much. We hope that we can continue to delight you and your family with both our creative designs and delicious ethical chocolate. Welcome to Chococo!

Posted 1 day ago

“Had an issue with my delivery, chocolate had melted. Received offer of replacement or refund. Dealt with efficiently and with courtesy. Great customer service. Remainder of order was excellent.”

Helpful Report

Posted 5 days ago

Thank you, we're so pleased that we were able to rectify this for you. It sounds like the package must have received some prolonged direct sunlight or heat source in transit - it can be just a small shaft of light that affects just one chocolate or a boxful. Fortunately your other items weren't affected, and we're glad to hear that you were very happy with our service.

Posted 1 day ago

“Ordered a chocolate Easter Egg and recieved chocolate peices, I contacted the company and they just stated discounted products don't get any sort of refund or replacement also the chocolate tasted abit flavourless not worth the money I spent at all”

Helpful Report

Posted 5 days ago

As we explained, all our chocolate gifts are despatched in perfect condition as we take the utmost care in wrapping them, however as per our Ts & Cs, we cannot accept any complaints about damages relating to items sold as 'SALE' items. Our Sale items represent excellent value for money for artisan, hand-crafted, ethical chocolate, and the chocolate you had was our 2023 Gold Great Taste award-winning signature 47% Colombia origin milk chocolate, so we're sorry if it wasn't to your taste.

Posted 1 day ago

“The chocolates are always truly scrumptious! The delivery very good. My husband (sadly dead) ordered frequently. The packaging is perfect. Please do NOT change or sell out. I sing your praises to everyone I know.”

Helpful Report

Posted 5 days ago

Thank you for being part of the Chococo family 💗️

Posted 1 day ago

“My children were delighted with these eggs. Beautifully made, exceptional quality and most of all yummy! Glad to support a thoughtful and sustainable business.”

Helpful Report

Posted 5 days ago

Thanks for loving Chococo and we hope to welcome you back soon 💗️

Posted 1 day ago

“No thanks.”

Helpful Report

Posted 5 days ago

👍️

Posted 1 day ago

“We absolutely loved these Easter Eggs. The chocolate was delicious. We particularly loved the Ocean eggs with turtles and starfish.”

Helpful Report

Posted 5 days ago

Thank you, we're so pleased to hear how much you all loved it 🐢️💗️

Posted 1 day ago

“Everyone I gifted the chocolate to loved it, including myself - I chose my own Easter egg! Beautiful and delicious Easter eggs and we will be buying again.”

Helpful Report

Posted 5 days ago

Well done for treating yourself, and we're so pleased that everyone loved their Easter treats. We look forward to welcoming you back, and remember, Chococo isn't just for Easter 😉️😊️

Posted 1 day ago

“Good quality Easter eggs delivered promptly.”

Helpful Report

Posted 5 days ago

Thanks, that's great to hear.

Posted 1 day ago

“To be honest they didn't really taste of very much and the ginger centre, in my opinion, was not a large enough piece.”

Helpful Report

Posted 5 days ago

We're sorry to hear this. Our Glorious Ginger is an annual bestseller and is crafted by putting big chunks of crystallised ginger inside domes of our 72% origin dark chocolate from Ecuador, which itself is a 1 Star Gold Great Taste Award 2023 winner.

Posted 1 day ago

“Chococo chocolates are so tasty and original. If you want to spoil somebody (or yourself) these absolutely fit the bill. It’s so nice to support local businesses whilst at the same time appreciate great quality and taste.”

Helpful Report

Posted 5 days ago

Thanks for being a true Chococo fan 💗️

Posted 1 day ago

“Beautifully presented/boxed and absolutely nothing wrong with it but unfortunately I did not like the flavour.”

Helpful Report

Posted 5 days ago

We're so pleased that your chocolate looked beautiful, but sorry it wasn't for you flavour-wise. Our Oat M!lk chocolate is the perfect dairy-free alternative to milk chocolate. Made without gluten, soya, or nuts, it is a wonderful plant-based chocolate that has a truly ‘creamy’ taste and is much like a classic milk chocolate. In fact, during taste tests, most people could not tell this was made with oat m!lk and thought that it was a regular milk chocolate.

Posted 1 day ago

Chococo is rated 4.8 based on 7,808 reviews