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Chococo Reviews

4.8 Rating 7,813 Reviews

94 %

of reviewers recommend Chococo

Company Reviews

Product Reviews

4.8

Based on 7,813 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 7th April 2024

Chococo 5 star review on 2nd April 2024

Chococo 5 star review on 30th January 2024

Chococo 5 star review on 30th January 2024

Chococo 5 star review on 2nd December 2023

Chococo 5 star review on 22nd October 2023

Chococo 5 star review on 15th October 2023

133

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A beautiful and handcrafted Easter egg for my son--he loved the ocean theme and the surprise on the inside. Delivered on time and was delicious to eat--we still have some remaining as it was too good to finish right away!”

Posted 1 week ago

Thank you, we're so pleased to hear how much it was appreciated. Well done for the self-control too!

Posted 1 week ago

“Great chocolates”

Posted 2 weeks ago

Thank you

Posted 2 weeks ago

“I used to love Chococo - it was my go to chocolate supplier for Xmas and Easter and even birthdays. However somehow it feels like it has lost its depth of flavour, aroma and general wow factor. It's a shame as I support the brand values etc but there are tastier chocs on the market for a similar price.”

Posted 2 weeks ago

We're sorry to hear that you feel this way. Most recently, both our 72% Ecuador dark chocolate and our 47% Colombia milk chocolates won Gold Star Great Taste Awards, and to date, we have won more than 128 national & international fine food awards.

Posted 2 weeks ago

“Beautiful, tasty chocolates; always make for a lovely gift. Had to wait a day extra for one of the specific bars I'd ordered to be made, but that was not a problem, and a welcome guarantee of the product's freshness. High quality and delicious.”

Posted 2 weeks ago

Thank you so much, we're thrilled to hear how much you love our chocolate. Thanks for gifting Chococo 💗️

Posted 2 weeks ago

“I ordered an Easter egg as a gift. The recipients were impressed with how pretty it was and said the chocolate was delicious. Fortunately they guessed I had sent the egg as the gift message was not included. On that basis 5/5 for the product itself; it’s just a shame the message was missing.”

Posted 2 weeks ago

Oh no, we're sorry to hear that your Easter egg arrived without a gift message. We can see from your order that there was no message saved to the order; if there had been, it would have shown on your Order Confirmation. For any future orders, you just need to click on the Save button once you've composed your message. Sorry if you didn't notice this.

Posted 2 weeks ago

“Delicious, ethical chocolate.”

Posted 3 weeks ago

Thank you 💗️

Posted 3 weeks ago

“My daughter said that the chocolate was so nice and she loved the sea creatures in the design. Unfortunately the egg was damaged in transit but that didn't affect her enjoyment of the taste.”

Posted 3 weeks ago

We're so glad to hear that your daughter loved the chocolate and our design. However, we're so sorry to hear the egg arrived broken. This is really sad and clearly disappointing, and certainly not how we want our lovely chocolate to arrive. All our chocolate gifts are despatched in perfect condition as we take the utmost care in wrapping them, but if any items are unfortunately broken in transit, we would always recommend that you contact us as soon as possible after receipt, or within 2 weeks of a key gifting event (such as Valentine's Day, Easter or Christmas) so we can try to rectify it for you. We're very happy that the chocolate was still a pleasure to eat despite its less-than-perfect appearance, and we hope that you'll come back soon.

Posted 3 weeks ago

“Very nice chocolate. Defintely a cut above but really would be nice if it was a big bigger.”

Posted 3 weeks ago

Thank you, we're so pleased that you enjoyed our chocolate. Our Milk Chocolate Ocean Egg was also available in a Giant size - 400g vs the regular 175g. You'll have to choose one of those next year 😉️

Posted 3 weeks ago

“Dear Chococo team, My daughter Maria Teresa simply loved the gift, she told me it was delicious and the little turtle were the cherry on top!!! Thank you for an outstanding customer service, kudos! Erika Meseth”

Posted 3 weeks ago

That's so lovely to hear, thank you 💗️

Posted 3 weeks ago

“Always a delicious delight!”

Posted 3 weeks ago

Thank you!

Posted 3 weeks ago

“My recent orders were for family to enjoy at Easter - and they certainly did judging from their comments. No change there then! Always a delicious treat. Thank you.”

Posted 3 weeks ago

Thank you for sharing the Chococo joy 💗️

Posted 3 weeks ago

“A present for my Dino loving niece, expensive gor what they were but worth it as an easter treat and the look on her face”

Posted 3 weeks ago

Thanks for gifting Chococo and we're thrilled to hear that your niece loved her chocolate dinos 💛️

Posted 3 weeks ago

“Great selection, delicious chocolate, gift really appreciated and enjoyed by recipients!”

Posted 3 weeks ago

Amazing, thank you 💗️

Posted 3 weeks ago

“I found this brand when searching for relatively unprocessed Easter chocolate. It was a delight to find this company who offer slave free chocolate with real ingredients. Easter dinosaur eggs were duly bought for my children & their cousins - they went down brilliantly as the most delicious chocolate as well as the most fun with the ammonites & dinosaurs embedded inside. Thank you so much!”

Posted 4 weeks ago

Thank you so much. We hope that we can continue to delight you and your family with both our creative designs and delicious ethical chocolate. Welcome to Chococo!

Posted 3 weeks ago

“Had an issue with my delivery, chocolate had melted. Received offer of replacement or refund. Dealt with efficiently and with courtesy. Great customer service. Remainder of order was excellent.”

Posted 4 weeks ago

Thank you, we're so pleased that we were able to rectify this for you. It sounds like the package must have received some prolonged direct sunlight or heat source in transit - it can be just a small shaft of light that affects just one chocolate or a boxful. Fortunately your other items weren't affected, and we're glad to hear that you were very happy with our service.

Posted 3 weeks ago

“Ordered a chocolate Easter Egg and recieved chocolate peices, I contacted the company and they just stated discounted products don't get any sort of refund or replacement also the chocolate tasted abit flavourless not worth the money I spent at all”

Posted 4 weeks ago

As we explained, all our chocolate gifts are despatched in perfect condition as we take the utmost care in wrapping them, however as per our Ts & Cs, we cannot accept any complaints about damages relating to items sold as 'SALE' items. Our Sale items represent excellent value for money for artisan, hand-crafted, ethical chocolate, and the chocolate you had was our 2023 Gold Great Taste award-winning signature 47% Colombia origin milk chocolate, so we're sorry if it wasn't to your taste.

Posted 3 weeks ago

“The chocolates are always truly scrumptious! The delivery very good. My husband (sadly dead) ordered frequently. The packaging is perfect. Please do NOT change or sell out. I sing your praises to everyone I know.”

Posted 4 weeks ago

Thank you for being part of the Chococo family 💗️

Posted 3 weeks ago

“My children were delighted with these eggs. Beautifully made, exceptional quality and most of all yummy! Glad to support a thoughtful and sustainable business.”

Posted 4 weeks ago

Thanks for loving Chococo and we hope to welcome you back soon 💗️

Posted 3 weeks ago

“No thanks.”

Posted 4 weeks ago

👍️

Posted 3 weeks ago

“We absolutely loved these Easter Eggs. The chocolate was delicious. We particularly loved the Ocean eggs with turtles and starfish.”

Posted 4 weeks ago

Thank you, we're so pleased to hear how much you all loved it 🐢️💗️

Posted 3 weeks ago

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Chococo is rated 4.8 based on 7,813 reviews