Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 9,017 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 9,017 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delicious brownies - they don't last long in my house! Chocolates were lovely as well. I would have perhaps preferred some pate de fruit in the fruity chocolates as there were many fillings with white chocolate ganache with different jam flavours - still delicious but I would have liked a bit more variety. Among my favourites were the pink pepper and the honeycomb chocolates. Lovely!”

Helpful Report

Posted 11 months ago

Thank you so much! We're delighted to hear how much you enjoyed the brownies! We bake them fresh to order, and it's always a joy to know they've disappeared quickly! We’re also really glad you enjoyed the chocolates, especially the pink pepper and honeycomb. It's worth noting that some of our selection boxes do include pâte de fruit, but it sounds like yours was a more ganache-focused curation. Thanks for your feedback and support - it means the world to our small team of chocolate makers! 💗️

Posted 11 months ago

“Very pleased with my order of Chococo 80% Chocolate Drops, delicious! Will be ordering more.”

Helpful Report

Posted 11 months ago

Thanks, we're so glad you enjoyed them 💗️

Posted 11 months ago

“This item was great. Packaging so authentic. Would buy from uou again”

Helpful Report

Posted 11 months ago

Thank you, we look forward to welcoming you back very soon 💗️

Posted 11 months ago

“Great tasting chocolate. My husband loves the dinosaurs”

Helpful Report

Posted 11 months ago

Thank you, we've been told they're totally roarsome 🦖🦕

Posted 11 months ago

“Very pleased with the service I recieved, the gift was a great success. Thank you”

Helpful Report

Posted 11 months ago

Thanks so much, that's great to hear 💗️

Posted 11 months ago

“Delivered quickly, and equisitely delicious.”

Helpful Report

Posted 11 months ago

Thanks, that's great to hear 💗️

Posted 11 months ago

“Much appreciated gift”

Helpful Report

Posted 1 year ago

Thank you 💗️

Posted 11 months ago

“A wonderfully unusual way to celebrate my birthday! My husband bought me the "Afternoon Tea for Two" and it was absolutely delicious! As exciting as going out for the day - but so different! Excellent products - we really enjoyed them. Thanks!”

Helpful Report

Posted 1 year ago

We’re thrilled our Limited Edition Chocolate Afternoon Tea for Two made your birthday feel extra special. Who needs to go out when you can celebrate in style with cake and treats delivered straight to you?! We’re so glad you enjoyed it, and hope you'll enjoy many more Chococo treats in the future 🤩️

Posted 11 months ago

“Excellent gifts! Arrived securely and beautifully packaged. Thanks!”

Helpful Report

Posted 1 year ago

That's great to hear, thank you 💗️

Posted 11 months ago

“Heavily tasting chocolates and very addictive. The chocolates are beautiful. I hope the new Summer collection will return. Please could you make the alcohol free chocolates in a large box.”

Helpful Report

Posted 1 year ago

Thank you so much, we’re thrilled to hear how much you’re enjoying our chocolates! Our Summer Collection will indeed be back next year, but in the meantime you can look forward to our Autumn Collection (available now), our Festive Collection launching closer to Christmas, and of course our Spring Collection when the season arrives 🌸. We really appreciate your suggestion for a larger box of alcohol-free chocolates. While it’s not currently part of our range, it’s definitely something we’ll keep in mind for the future.

Posted 11 months ago

“Not particularly happy with the service I recieved. Firstly, the chocolates were late to arrive. Missing my friends 60th birthday. I had not been forwarded the email informing me that due to the very hot wetather items would be delayed by 2 days. I did recieve a prompt reply to my complaint and that was good. The next thing was when the chocolates arrived the the message sticker I had asked for had been stuck down at a slant on the compliments card. This looked really shoddy and I think as the first thing you see as a gift to someone, this part of the order should have been performed with care. It doesn't relect well on the company. I was sent a very quick relpy to this complaint. I was offered a no time limit 20% off any future purchases as a good will, but I wil not use this company again. I had used Chococo several times previously and as it was Christmas time so I didn't really have a deadline, so a few days here and there on delivery didn't make a difference then.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your feedback, and we’re sorry to hear that this experience didn’t meet your expectations. We completely understand your frustration around the missed birthday delivery. While we did delay some orders during the extreme heat to protect the chocolates (which we clearly communicated on our website), we’re sure your friend would have preferred receiving the gift a day late rather than a box of melted goo! We’re also glad you received prompt replies from us; we always try to respond quickly when something's not quite right. As for the message label, we're sorry that this detail fell short. That said, we can’t help but notice a few typos in your review (it happens to us all!), and we do think it’s worth remembering that if perfection is the standard, even the smallest slip can appear more serious than it really is. We take great pride in our presentation, but occasionally, a slightly off-kilter sticker sneaks through, and for that, we apologise. We’re grateful you’ve chosen us in the past, and while we’re sorry to hear you won’t be ordering again, we do hope your friend enjoyed the chocolates themselves ... as many others did, even during the heatwave.

Posted 1 year ago

“I ordered a Summer Collection box of chocolates as a thank you gift. Delivery was sensibly delayed due to the extreme heat that week and this had been made clear when I placed the order. It was delivered promptly the following week and I was kept up to date with the delivery so it did not sit in our parcel box any longer than necessary. Our neighbours thought the chocolates were absolutely delicious ! They certainly are ! Yummy, interesting chocolates, easy website to navigate, efficient delivery.”

Helpful Report

Posted 1 year ago

Thank you so much! We're delighted to hear the gift was so well received and even more so that everything went smoothly, despite the heat. We always aim to balance care with efficiency, so it's great to know the slight delay was worthwhile and well communicated 🌞🌡️😎💗️

Posted 1 year ago

“Customer service excellent as always and the chocs were delicious!”

Helpful Report

Posted 1 year ago

So pleased everything went so well, thanks for choosing Chococo 💗️

Posted 1 year ago

“THe chocolate was delicious, what more to say?!”

Helpful Report

Posted 1 year ago

Amazing, thank you 💗️

Posted 1 year ago

“Beautiful and delicious - the perfect gift ❤️”

Helpful Report

Posted 1 year ago

Thanks so much 💗️

Posted 1 year ago

“Birthday box was well received and pronounced delicious.”

Helpful Report

Posted 1 year ago

Fabulous, thank you! 💗️

Posted 1 year ago

“Have ordered twice now as gifts! Great service; wonderful chocolates and they always look beautiful in the box. This last order they had to work around the hot temperatures and chocolates still arrived promptly and were perfect. Thank you!”

Helpful Report

Posted 1 year ago

Thank you, it's great to know that we're hitting the mark and we can even outsmart that pesky sunshine 🌞🌡️😎 So glad everything was perfect 💗️

Posted 1 year ago

“Lovely chocolate's, look very nice in the box , tasted delicious very happy.”

Helpful Report

Posted 1 year ago

Thanks, that's fab to hear 💗️

Posted 1 year ago

“I am really enjoying the fresh fruity flavours in my summer box. Particular favourite is the Lemon Zest”

Helpful Report

Posted 1 year ago

Thanks so much! Our Lemon Zing bursts with flavour from the fresh lemon curd in a white chocolate ganache - it's an all-round favourite 🍋💗️

Posted 1 year ago

“The order was a gift but I can assure you it was very well received and enjoyed.. so much so that when I visited 4 days later, there was not a crumb to be seen!”

Helpful Report

Posted 1 year ago

Thank you! We're thrilled to hear how well your gift was enjoyed, but it sounds like it may be time to treat yourself too! 😊️

Posted 1 year ago

Chococo is rated 4.8 based on 9,017 reviews