Chococo Reviews

Name: Chococo
Address: Unit E Link Estate, Blackhill Road, Holton Heath, Dorset
Rating: 4.76

4.8 Rating 9,055 Reviews

94 %

of reviewers recommend Chococo

4.8

Based on 9,055 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About Chococo:

We have been crafting fine chocolates in Dorset since 2002 with origin chocolate & local, seasonal ingredients (& no additives, preservatives or added sugar), so they are truly handmade, handpacked & delivered fresh.
We believe truly fresh chocolates taste better & our customers & food experts agree, as we have won over 70 fine food awards over the years for our creations including most recently, 3 World medals at the International Chocolate Awards...enjoy!

Visit Website

Phone:

01929 421777

Email:

info@chococo.co.uk

Location:

Unit E Link Estate,
Blackhill Road,
Holton Heath
Dorset
BH16 6LS

Chococo 5 star review on 3rd September 2026

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order but not so easy to receive. Only one of two orders was fulfilled, the first provided great enjoyment from a combination of lovely chocolate and a fun product. Sadly the second order was not delivered despite a prompt and encouraging response from Customer services.”

Helpful Report

Posted 6 years ago

“Had previously enjoyed your products however, not as good as they used to be.”

Helpful Report

Posted 6 years ago

“Chocolate was really tasty but arrived damaged. I contacted them about this and they sent a replacement that was also damaged. It would have been nice if they had responded to my message. I did enjoy the chocolate but I think I’d stick to buying in store when I visit.”

Helpful Report

Posted 6 years ago

“We love the chocolate but it was frustrating that I was unable to choose guaranteed delivery for the date of my daughter’s birthday. I tried several times but whenever I selected the date, the “guaranteed delivery” option vanished and the only option was standard delivery which is not on a guaranteed date. The order did arrive on the correct day, fortunately.”

Helpful Report

Posted 6 years ago

“Chocs arrived on time and in good condition. The menu was confusing; some chocs crossed out but were in the box? 2 chocs labelled in handwriting with no picture. Some chocs don’t match any image. Chocs were so tightly packed, they’re really tricky to get out. Flavours were nice, choc itself had a great thick shell. Overall a mixed feeling.”

Helpful Report

Posted 6 years ago

Dear Minaxi, Thankyou for your feedback but to be honest we are very confused as there shouldn't be anything crossed out, or chocolates labelling in handwriting on any of our menus, especially at Christmas! The best way to get the chocolates out of our boxes easily is to lift the internal grids which we do suggest on the white card that should have been with the menu. We hope that you will try our chocolates again in the future. Best regards, Claire Burnet, co-founder

Posted 6 years ago

“We were slightly disappointed that the lid was fixed and the spout sealed up - I have purchased similar in the past which have allowed the recipient to actually use it at least once. The actual look of the teapot was good.”

Helpful Report

Posted 6 years ago

“I like a mix of milk and dark chocolate so bought a mixed box to eat over Christmas, however to box we have received is disappointingly very heavy on the dark chocolate chocolates. The ones we have are tasty but a better mix would be nicer.”

Helpful Report

Posted 6 years ago

“I found the flavours quite challenging. A bit more sumptuousness might be in order. Ordering, delivery all good.”

Helpful Report

Posted 6 years ago

“Good chocolate but poor customer service. Product took over 4 weeks to arrive and I contacted 3 times asking where it was with no response.”

Helpful Report

Posted 6 years ago

“The chocolates are fantastic, but I am very disappointed that my email querying my order remains unanswered.”

Helpful Report

Posted 6 years ago

“They loved the chocs. Broke a tooth on ginger one so...”

Helpful Report

Posted 6 years ago

“Lovely product, difficult to do business with”

Helpful Report

Posted 6 years ago

“Chocolates great but you delivered late”

Helpful Report

Posted 7 years ago

“disappointing dark chocolates . the selection was indifferent with the inability to read the pictured description and find the appropriate chocolate in the box. not well marked too many similar being round dome shape.”

Helpful Report

Posted 7 years ago

“Unfortunately I thought I had ordered all vegan chocolates the mixed box were not”

Helpful Report

Posted 7 years ago

“For the first time you were not able to deliver on the date I requested. The chocolates were for my sisters 40th birthday and I wanted them to be a surprise so I didn't tell her the delivery slot. Disappointed as I have placed lots of orders with you in the past including a 6 month subscription for my parents that they absolutely loved. Chocolates themselves are amazing.”

Helpful Report

Posted 7 years ago

“The chocolates were delicious, but they arrived 2 weeks after my preferred delivery date and I have had no response yet to my polite email complaining about the delayed delivery.”

Helpful Report

Posted 7 years ago

“Great product. First order didn’t arrive as it was ‘lost in the post’ but they sent a second set and it arrived ok. Products good when they arrived.”

Helpful Report

Posted 7 years ago

“Chocolate was very good quality. But Easter egg had slipped from position and had marked the plastic windows on arrival-it look messy to say the least. I also thought the packaging was pretty meh for a high cost product and the size was very small.”

Helpful Report

Posted 7 years ago

“It is a nice chocolate but a bit boring. Flavour could be easily enhanced by some addings.”

Helpful Report

Posted 7 years ago

Chococo is rated 4.8 based on 9,055 reviews