I purchased a pre owned Rolex watch from their Falkirk store 2 years ago . About 6 weeks ago I seen a pre owned Rolex in another jewellers and agreed to a trade in subject to my watch being sent away to their head office for examination to confirm the deal. Within 24 hours they got back to me saying was I aware that there had been severe polishing , filling or more likely a combination of both done to the 120Clock side of the bracelet? My first reaction was I would surely have noticed that !!! But when one of their watch experts spoke to me and took the time to send me photos it was clear that it was not hugely noticeable, but once drawn to your attention was definitely visible . It appears this has been done to cover up some sort of damage to that side of the bracelet . After 4 weeks of total stress , trying to pursue this issue I have got nowhere, they claim it’s wear and tear and I wasn’t sold the watch with the bracelet in that condition !!! I have 2 independent jewellers opinions that A , that work has been done professionally to cover up some sort of damage and That B ,they would not have sold a pre owned Rolex to me with part of the bracelet in that condition . I have had to pursue this relentlessly , as the regional manager concerned Mr Docherty has rarely returned calls or emails, it’s been delay after delay I have to say Janet the manager at Falkirk store has been very good and has tried to emphasise with my situation, on the other hand Neave the assistant manager has been so totally unprofessional . I have given the company fair chance to resolve this issue and unfortunately it has got to the stage of me writing such a negative review, to be honest if I could give any lower a score I would . I am now putting it into the hands of trading standards as I have sought professional advice on this matter . If I was in any way responsible for that repair there is no way I would be continuing to pursue this matter.