The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,220 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,220 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from China village, my good arrived very quickly, exceptionally well packaged.”

Helpful Report

“I was pleased to be able to replace a casserole dish which I had broken after some 40 years service so easily thanks to The China Village having in stock. The item was in excellent condition as described, very well packed and dispatched quickly. We would recommend and use this company again.”

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“Fast and efficient service. I was so pleased to replace the cup and could not believe the service that was provided. Packaging was excellent.”

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“Very good arrived fast and safe good products”

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“Very impressed with the service I received. Thank you.”

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“Excellent service. All items arrived very well packed. I shall now be searching for more pieces from your website. Thank you.”

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“Thank you. Was able to find a replacement. Great price, well packed and safe delivery.”

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“Purchase arrived promptly and in excellent condition. This was a replacement item from a previous purchase not received. I received great customer service from Matt and the lost item was replaced without objection.”

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“Very satisfiedVerVer”

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“Was left a china tea set by a friend and needed a few items to complete the set. China Village was fantastic at locating the items. Still searching for one further side plate then I can arrange afternoon tea!”

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“Order was despatched and arrived promptly, excellent service especially given these trying times. Will definitely use again and recommend to friends.”

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“Excellent service and reasonably priced.”

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“Contacted as soon as my search for items had been found. Dispatched well and in good time and condition”

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“Found exactly the items I wanted and at a reasonable price. Ordered the item online and it arrived safely and in pristine condition a day or two later. Excellent and efficient service - thank you!”

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“Easy to use website,place order, received item promptly, item was in excellent condition to complete a tea set. They also offer a service to find items.”

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“Swift service, well packed, what’s not to like.”

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“This was my first time using China Village, I'd had no idea there were sites sourcing old china. I wanted to see if I could replace a much used, recently departed vintage Denby casserole dish, I saw a few murky ones on Ebay then a google search took me to China Village...lo and behold..it was there! a green, manor 80's Denby 2 pt dish with a lid! which was a bonus because I smashed the original lid years ago. Price not too bad at all, I bit the bullet, crossing my fingers that it wouldn't be completely scratched and fat splattered inside. It was perfect though, looked totally new and in fantastic condition and well wrapped in about 4 newspapers. Very happy and I would certainly recommend the site to anyone”

Helpful Report

“We ordered a single plate from The China Village and a while casually browsing found that you had another three plates of the same patern, which we subsequently ordered and took advantage of your new customer 10% discount on our second order, following the order confirmation emails, we recieved an email from your very efficient accounts team who told us that we were entitled to free delivery for our both orders as the total was over the free delivery threashold our orders were placed the same day and that we would be credited for the both the delivery charges. How,s that for a company with great honest and considerate customer service. Thank you, we will certainly shop with you again. best wishes. Robert.”