Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Rating: 4.60

4.6 Rating 3,110 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Metrics

Info

4.6

Based on 3,110 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Peterborough
PE1 5DD

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Chiltern Oak Furniture 5 star review on 12th September 2023

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivery. Items were excellent quality and I’m very pleased to recommend this company”

Helpful Report

Posted 1 year ago

“Excellent service and products. I have bought several pieces of furniture recently and am very happy with the look and quality of the table and chairs, sideboard and tv stand.”

Helpful Report

Posted 1 year ago

“Nightmare service. Ordered four items, one arrived severely damaged - tried for four days to contact company by phone, email and messenger - eventually answered their phone after a another 40 minute wait. Promised they would arrange courier so I can return the bulky item (which is taking up valuable space) and get a refund. Still waiting for confirmation and still having to accommodate the box. Just noticed another item is also damaged but I’ve started to use it now - definitely would not use this company again. Their customer response time is shocking and they don’t fulfil their promises.”

Helpful Report

Posted 1 year ago

“Delivery on time, I love my cupboard, it takes all my groceries etc and as I only have a small kitchen as it’s a thatch cottage it works perfectly, price is excellent and would recommend it to everyone! C. Dickinson”

Helpful Report

Posted 1 year ago

“If I could give this company a zero I would. Ordered 5 pieces bedside tables, dressing table etc. 3 out of 5 were badly damaged, chipped and scratched wood. This is awful, I wish I stayed well away from this company. Such a waste of £500. I would recommend anyone to look elsewhere at more reputable companies when looking to buy good qualify pieces.”

Helpful Report

Posted 1 year ago

“Ordered a nest of tables, great quality, colour matches the pictures, packaged really well, 5 stars.”

Helpful Report

Posted 1 year ago

“I ordered a stool for my dressing table and the colour was a perfect match to go with my new bedroom furniture. I was very pleased with my purchase. The stool is well made, sturdy and the padding on it was very comfortable. Also delivered in good time and well packaged.”

Helpful Report

Posted 1 year ago

“We ordered 2 bedside cabinets and one large chest of drawers all 3 were badly damaged. They replaced them no problems. Unfortunately 2 out of the 3 replacements were damaged. Sadly when bringing in their furniture they damaged the walls and the architrave. They replaced the furniture but no offer to repair the damage to our property.The 3rd set arrived and yet again they were damaged and shocking quality. I can't tell you how disappointed we are with the products. The delivery man suggested we got a marker pen to cover some of the damage!! I would think twice before buying from this company. It's online only so you can't view the products. I have attached photos to give you an idea of the poor finish on this rather expensive furniture.”

Helpful Report

Posted 1 year ago

“Absolute disgrace! Ordered two sets of drawers which came really badly damaged and a sage green Florence unit, the Banbury design turned up instead. A nightmare to get hold of to rectify, told I would be contacted but had radio silence then a text message out of the blue weeks later to say a delivery company was coming to collect the damaged order. They have arrived and have on their information sheet for a completely different order so haven’t been able to collect the boxes..three massive ones that have been in my house since delivery nearly two months ago. DO NOT USE THIS COMPANY!! Still waiting on a refund of £1250 and no word yet.”

Helpful Report

Posted 1 year ago

“Delivery was very quick, and with DPD which is always great. Bedside tables were well packaged and in perfect condition on arrival. Thought they were a high quality for the price, we were looking for something that wouldn’t rock when the cats jump on the tables, and they are certainly very sturdy. Will definitely purchase furniture from here again.”

Helpful Report

Posted 1 year ago

“Purchased 1 Wilmslow two draw bedside cabinet yesterday delivered today amazing liked it so much i have ordered another one today 5 star excellent easy service delivered on time driver very pleasent product packed very well thank you.”

Helpful Report

Posted 1 year ago

“I bought a Banbury wardrobe about a year ago. While the product looks lovely and is well finished, it is not deep enough for wooden coat hangers with clothes on them. The amount of times I have had to manipulate the hangers to try to get the doors to close is now frustrating. My wardrobe is not over-filled either, as I have other wardrobes too so am well spread. 1 or 2cm deeper is all it needs. Be careful what coat hangers are used perhaps, maybe the plastic ones are smaller, however many of us are avoiding purchasing plastic these days, and the plastic ones don't hang clothes as well as the wooden ones do. Otherwise I love the products and would definitely buy Chiltern again, just checking dimensions more carefully.”

Helpful Report

Posted 1 year ago

“Ordered a four wicker basket, two drawer unit. Ordering and delivery went well but on unpacking, one of the baskets did not match. I called sales immediately and sent the required email and picture. Automated response saying they should resolve in 72 hours. Still waiting over a week later. I have called several times, to be told they are awaiting a response from the workshop. Last call was thirty minutes ago to yet another assistant who could tell me nothing. This is very poor customer service. I don't want to return the item for such a trivial error on their part as I could end up with an even more unacceptable replacement. Just get your act together and ensure all the departments speak to each other or you will fail on your service to the people that are the life blood of your business, your customers.”

Helpful Report

Posted 1 year ago

“The hallway shoe bench is a nice looking piece of furniture for the price. Unfortunately, unless you’re looking to store children’s shoes in it.. you’ll need to look elsewhere for something bigger”