Chesterfields Direct Reviews

Name: Chesterfields Direct
Address: Unit 1 Brookside Mill, North Street, Rochdale, Whitworth
Rating: 4.88

4.9 Rating 387 Reviews

97 %

of reviewers recommend Chesterfields Direct

Company Reviews

Metrics

Info

4.9

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chesterfields Direct:

Here at Chesterfields Direct we supply the finest top quality traditional leather Chesterfield sofas and suites, beautiful reproduction traditional office chairs and occasional accent chairs and reproduction office furniture direct to the public at trade prices. We have many years experience of manufacturing and supplying traditional furniture.

All our furniture is handmade here in Lancashire, England, in the traditional way by time served craftsmen, using only the finest materials and is backed up with a full guarantee against manufacturing defects.

Visit Website

Phone:

01706853636

Email:

sales@chesterfieldsdirect.co.uk

Location:

Unit 1 Brookside Mill,
North Street,
Rochdale
Whitworth
OL12 8RE

Chesterfields Direct 5 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the item - had a few niggles but the customer service was excellent.”

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Posted 3 years ago

Hi Thanks for your feedback. Glad we managed to iron out any niggles that you had and that you are happy with our customer service. Kind regards Sharon

Posted 3 years ago

“Every interaction with Chesterfields direct have been fabulous. Their customer service is outstanding and the delivery men were a pleasure to deal with. My new couch and chair are stunning and I can't recommend this company Enough!”

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Posted 3 years ago

Hi Mrs. Higgins Thank you for your positive feedback. We are glad you are happy with all aspects of our company. We hope you enjoy your furniture for many years to come. Kind regards Sharon

Posted 3 years ago

“Very pleased with Chesterfields, always kept me informed throughout. Delivery was on time and the delivery men were polite and very helpful. The quality of my suite was A1.”

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Posted 3 years ago

Hi Mr. Job Thanks for your kind comments. We are glad you are happy with our products, service and delivery team. Enjoy your furniture. Kind regards Sharon

Posted 3 years ago

“Beautiful office chair. Really comfortable to use for long periods of working at my desk. Looks good and I liked that I could choose from so many different leathers.”

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Posted 3 years ago

Hi Thanks for your review. We are glad you are happy with your furniture and the different leather options we offer. Kind regards Sharon

Posted 3 years ago

“A great furniture manufacturer and supplier: prompt and attentive to customer needs with excellent service.”

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Posted 3 years ago

Hi Thanks for your positive feedback. We are very pleased that you are happy with our furniture and customer service. Kind regards Sharon

Posted 3 years ago

“Very happy with the chair, excellent quality.”

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Posted 3 years ago

“Fabulous sofa, amazing delivery with efficient and friendly delivery men who were extremely capable. The packaging was taken away without asking. The quality of sofa exceeded our expectations and is very comfortable, and seems hard wearing. It now has pride of place in our living room.”

Chesterfields Direct 5 star review on 18th January 2022

Helpful Report

Posted 3 years ago

Hi Mrs. Booth Thanks for your positive feedback. We are very pleased that you are happy with our furniture and customer service. Kind regards Sharon

Posted 3 years ago

“Prompt delivery and excellent products.”

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Posted 3 years ago

“Could not fault the service excellent always ready to help”

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Posted 3 years ago

Hi Mrs. Burn Thanks for your kind comments we are glad you are happy with our service. Kind regards Sharon

Posted 3 years ago

“Received my suite this morning. The delivery guys were so efficient and polite. Sharon helped me to place the order and was extremely helpful. All in all I am delighted with my suite and the service. You guys are a credit to your company. Thank you x”

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Posted 3 years ago

Hi Mrs. Fairley Thank you very much for your kind words and positive feedback. Is so nice for you to let us know how happy you are with all aspects of our company. I will pass this onto our team. Kind regards Sharon Kind regards Sharon

Posted 3 years ago

“We ordered two made-to-measure Chesterfields for our school staffroom. Communications were excellent and even though it has been the Christmas period, our beautiful sofas arrived ahead of schedule and are now the focal point of our staffroom. They are of superb quality and so comfy...”

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Posted 3 years ago

Hi Thanks for your positive feedback. We are glad you are happy with our service and that the items arrived early. Kind regards Sharon

Posted 3 years ago

“Excellent quality settee.”

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Posted 3 years ago

Hi Mr. Pilkington Thanks for your feedback. We are glad you are happy with your Chesterfield from us. Kind regards Sharon

Posted 3 years ago

“A large package containing my chair was dumped at my front door by the courier. which was too big to get into the house. There was so much packaging that it took me 2 hours to pack up all the bits and pieces of packaging and then drive to the local recycling centre. I had assumed that the chair would be delivered by a reputable household delivery company, un-packed on their lorry and the chair delivered whole into my house. Obviously, you believe cheapest is best There were no instructions or paperwork with the chair. When I received it, it would not tilt. I phoned several times to find out why but the phone went unanswered. Eventually, I emailed you and was instructed how to move the lever on the right-hand side of the chair. Why was I not told? Why us did I have to call you and then email to find out jhow to tilt the chair. After paying £921.50 for a chair I don't expect such atroshious service”

Helpful Report

Posted 3 years ago

Hi Mr. Jones Thanks for your feedback. The office chairs are sometimes sent out via Fedex or a courier and not by our own transport service so that the chairs can ready the customer as soon as possible and it is not to save costs. The boxes that the chairs are sent in are meticulously packed in order to prevent any damage to the office chairs hence the packaging surrounding the chair. Due to delivery restrictions in these testing times the courier drivers are practising safe distancing. I must apologise that the instructions were missing from the box. We will ensure that this is not missed on any future office chairs orders we have. I am glad we managed to explain how to tilt the chair via email and you are happy with your product. Once again apologies for any inconvenice caused as we are not in the habit of having unhappy customers. Regards Chesterfields Direct

Posted 3 years ago

“Product: I ordered the 3-seater Cambridge sofa. The sofa looks really nice on the website but it is even more impressive in person, I don't think images can do it justice. The craftsmanship is brilliant and from the minute you first sit on it you can feel the quality. The best sofa we have had. Company: The team at Chesterfields Direct were great. Sharon was very helpful and answered all questions we had through the build/delivery process. We ordered late last year and got the item before Christmas which was brilliant. Delivery was also very smooth. Extremely pleased with the purchase!”

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Posted 3 years ago

Hi Thanks for your positive feedback. It's great to know that you are happy with our products and our handmade furniture. I am also pleased that you are happy with our customer and delivery service! Kind regards Sharon

Posted 3 years ago

“very pleased with the delivery and very pleased with the chair”

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Posted 3 years ago

Hi Mr. Ridout Thanks for your feedback. We are glad you are happy with your furniture and our customer/delivery service. Kind regards Sharon

Posted 3 years ago

“Fantastic chair’s”

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Posted 3 years ago

Hi Mr. Ahmed Thanks for your positive feedback. Kind regards Sharon

Posted 3 years ago

“Very efficient, excellent delivery by pleasant and efficient men. Fantastic.”

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Posted 3 years ago

Hi Mrs. Jones Thanks for your positive review. We are glad you are happy with our products and service. Kind regards Sharon

Posted 3 years ago

“2nd purchase from Chesterfield direct fantastic quality great service”

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Posted 3 years ago

HI Mr. Gosling Thanks for the positive review. We are glad you are happy with your second purchase from Chesterfields Direct UK Ltd. Kind regards Sharon

Posted 3 years ago

“Great service and very happy with the product.”

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Posted 3 years ago

Hi Mr. Frome Thanks for your review. We are glad you are happy with our products and service. Kind regards Sharon

Posted 3 years ago

“Good quality and comfortable. Fine range to choose from. Delivery team obliging and punctuale”

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Posted 3 years ago

Hi Mr. Greenwood Thanks for your kind comments we are glad you are happy with our products and service. Kind regards Sharon

Posted 3 years ago

Chesterfields Direct is rated 4.9 based on 387 reviews