Chesterfields Direct Reviews

Name: Chesterfields Direct
Address: Unit 1 Brookside Mill, North Street, Rochdale, Whitworth
Rating: 4.89

4.9 Rating 358 Reviews

97 %

of reviewers recommend Chesterfields Direct

Company Reviews

Metrics

Info

4.9

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chesterfields Direct:

Here at Chesterfields Direct we supply the finest top quality traditional leather Chesterfield sofas and suites, beautiful reproduction traditional office chairs and occasional accent chairs and reproduction office furniture direct to the public at trade prices. We have many years experience of manufacturing and supplying traditional furniture.

All our furniture is handmade here in Lancashire, England, in the traditional way by time served craftsmen, using only the finest materials and is backed up with a full guarantee against manufacturing defects.

Visit Website

Phone:

01706853636

Email:

sales@chesterfieldsdirect.co.uk

Location:

Unit 1 Brookside Mill,
North Street,
Rochdale
Whitworth
OL12 8RE

Chesterfields Direct 5 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I bought the sofa we were over the moon with the purchase, build quality was spot on. The only problem was when one of the grandchildren spilt water on sofa which left a massive water mark. We called up and was told a treatment would remove stain and said the colour sofa we picked was renowned for water marks , we were never told this on sale. I bought the treatment which was sent to me the next day but on checking e bay they'd literally more than double charged me for something they knew could happen in advance. Daylight robbery.”

Helpful Report

Posted 2 years ago

Hi Mr. Taylor Thanks for your feedback. Unfortunately, our leather products are sourced from a specialist company and we are not in control of the pricing. However, we strive to keep our furniture as competitively priced as possible and as you will see from our many positive feedbacks our furniture is greatly admired right across the world. Going forward we will take on your comments and look at alternative leather care after products. Kind regards Chesterfields Direct

Posted 2 years ago

“A large package containing my chair was dumped at my front door by the courier. which was too big to get into the house. There was so much packaging that it took me 2 hours to pack up all the bits and pieces of packaging and then drive to the local recycling centre. I had assumed that the chair would be delivered by a reputable household delivery company, un-packed on their lorry and the chair delivered whole into my house. Obviously, you believe cheapest is best There were no instructions or paperwork with the chair. When I received it, it would not tilt. I phoned several times to find out why but the phone went unanswered. Eventually, I emailed you and was instructed how to move the lever on the right-hand side of the chair. Why was I not told? Why us did I have to call you and then email to find out jhow to tilt the chair. After paying £921.50 for a chair I don't expect such atroshious service”

Helpful Report

Posted 2 years ago

Hi Mr. Jones Thanks for your feedback. The office chairs are sometimes sent out via Fedex or a courier and not by our own transport service so that the chairs can ready the customer as soon as possible and it is not to save costs. The boxes that the chairs are sent in are meticulously packed in order to prevent any damage to the office chairs hence the packaging surrounding the chair. Due to delivery restrictions in these testing times the courier drivers are practising safe distancing. I must apologise that the instructions were missing from the box. We will ensure that this is not missed on any future office chairs orders we have. I am glad we managed to explain how to tilt the chair via email and you are happy with your product. Once again apologies for any inconvenice caused as we are not in the habit of having unhappy customers. Regards Chesterfields Direct

Posted 2 years ago

“not as yet received item. very poor NO CHANGE-not received”

Helpful Report

Posted 3 years ago

Hi Mr. Beswick thanks for your feedback. We received your order on Friday 22nd Jan at 15.16. This came through our system and the payment hit our account on Tuesday 26th Jan. The GT11 hide food was posted out first class post at 14.22 on the 27th Jan under reference 0214 6E78 0109 285A. Your hide food should be with you shortly. Royal Mail are suffering from some delays due to the current worldwide pandemic. We do not consider that this deserves a negative feedback on our behalf.

Posted 3 years ago

“Last Wednesday I was advised my order was out in 1st class post..this was order18/9. Still not received 25/9. It’s just furniture conditioner.”

Helpful Report

Posted 3 years ago

Thanks for your feedback. We apologise on the behalf of Royal Mail who are experiencing delays due the the world pandemic . Your small bottle of leather conditioner will be with you shortly. Kind regards Chesterfields Direct

Posted 3 years ago

“The writing Bureau we ordered was extremely cheap and nasty. The colour was nothing like the website advertisements, the key was plastic, the drawers weighed nothing and clearly wouldn't last 5 minutes. For nearly £600 we expected a decent piece of furniture. Suffice to say, we are sending it straight back.”

Helpful Report

Posted 3 years ago

Thanks for your feedback. It is unfortunate you do not like the product and we have gladly returned it. We can assure you the keys used are not plastic and the furniture is built to last and we do not have any issues with quality or durability. Kind regards Chesterfields Direct

Posted 3 years ago

Chesterfields Direct is rated 4.9 based on 358 reviews