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Chesterfields Direct Reviews

4.9 Rating 358 Reviews

97 %

of reviewers recommend Chesterfields Direct

Company Reviews

4.9

Based on 358 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chesterfields Direct:

Here at Chesterfields Direct we supply the finest top quality traditional leather Chesterfield sofas and suites, beautiful reproduction traditional office chairs and occasional accent chairs and reproduction office furniture direct to the public at trade prices. We have many years experience of manufacturing and supplying traditional furniture.

All our furniture is handmade here in Lancashire, England, in the traditional way by time served craftsmen, using only the finest materials and is backed up with a full guarantee against manufacturing defects.

Visit Website

Phone:

01706853636

Email:

sales@chesterfieldsdirect.co.uk

Location:

Unit 1 Brookside Mill,
North Street,
Rochdale
Whitworth
OL12 8RE

Chesterfields Direct 5 star review on 23rd January 2024

Chesterfields Direct 5 star review on 22nd October 2023

Chesterfields Direct 5 star review on 7th August 2023

Chesterfields Direct 5 star review on 22nd June 2023

Karen Martindale

Chesterfields Direct 5 star review on 23rd May 2023

Chesterfields Direct 5 star review on 19th May 2023

Chesterfields Direct 5 star review on 18th April 2023

39

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with our new suite which was delivered just 6 weeks after placing the order. Good quality product at reasonable price and excellent customer service. I strongly recommend this Company.”

Posted 2 years ago

Hi Mr. Fantom Thanks for your feedback. We are glad you are happy with your purchase and our service. Regards Chesterfields Direct

Posted 2 years ago

“Excellent service and delivery, very helpful staff when contacted. Product is beautiful and extremely well made. Would happily recommend to others.”

Posted 2 years ago

Thanks for your kind comments Mr. Andrews it is very much appreciated.

Posted 2 years ago

“Having purchased a suite a few years ago from Chesterfield Direct the quality of the product is undoubtedly the highest of any suite I’ve owned over the years, hard wearing and durable. Unfortunately a new puppy deemed it appropriate to test the seat cushions for flavour causing some damage. An email in hope late one weekend evening was very promptly answered and details passed to allow for an order to obtain replacement leather cushion covers. Questions were asked by Chesterfield Direct to ensure that I was ordering the correct items. Goods ordered and subsequently delivered. Delivered on time, the correct product and most importantly the correct shade. Customer services ensured contact throughout to keep me updated and delivery was scheduled. The delivery arrived on time, undamaged and by friendly courteous staff. Excellent customer service at all times and without doubt one of the best companies I have dealt with over the years for product quality and service to the customer.”

Posted 3 years ago

Hi Mr. Bennett thank you very much for your kind comments. It is very much appreciated.

Posted 3 years ago

“Excellent quality, excellent service. You may have a short waiting time, fir bespoke items, but its well worth the wait. I highly recommend this company.”

Posted 3 years ago

Hi Thanks for your kind comments. Regards Chesterfields DIrect

Posted 3 years ago

“Hello. I am writing to thank you for a successful delivery of my new chair. I have issues I wish to raise. 1. No one advised me that I would be fighting for the right to sit in this chair. My husband and I have had several heated disputes about the ownership of the chair and I am sure at some point we will come to fisticuffs. 2. I purchased this chair as a reading chair. I wasn't informed that it would be so comfortable that I would fall asleep in minutes and not be able to read my book. This is false advertising. In all seriousness, the chair is gorgeous and those points above are actually true. Many, many thanks for such a superior product. From start to finish, the process was unflappable. The support team actually appreciated weird sense of humour (if they didn't, they hid it well) and it was friendly and lovely and kind. The product isn't inexpensive but the quality is outstanding to none and it worth every single penny. This is my second Chesterfield chair and I would not hesitate to recommend this company to anyone. PS I think my first post went awry so forgive if you have now two outstanding reviews.”

Chesterfields Direct 5 star review on 25th March 2021

Posted 3 years ago

“Really pleased with the ordering process and the furniture. Convenient delivery. Sofa's themselves are great - completely match the leather sample. Very happy.”

Posted 3 years ago

“We placed a large order from Chesterfields Direct to furnish our new office premises. From start to finish, the process was expertly handled by Sharon and Mike who provided close support and assistance, keeping us updated throughout. Going above and beyond, the team at Chesterfields Direct exceeded our expectations and ably liaised with our shipping agents to ensure safe delivery of the pieces. The furniture that arrived was exactly as ordered, was professionally packed and was of the highest quality finish. We would not hesitate to recommend Chesterfields Direct and are extremely pleased with the items received.”

Posted 3 years ago

Hi thanks very much for your kind comments.

Posted 3 years ago

“The bespoke storage box footstool arrived last week. It is the perfect size and shape to complement the Chamberlain suite and to accommodate the books, papers and magazines that would otherwise litter the sitting-room. All the furniture is beautifully made and enhances the room, so thanks to the first-class team at Chesterfields Direct.”

Posted 3 years ago

Thanks for your kind comments.

Posted 3 years ago

“A quality product. Chesterfields were extremely helpful with all our queries and providing sample swatches before we placed an order for a Captain’s swivel chair. We are very pleased with our purchase. It would be helpful if the website physically showed the choices of woods available to help in making a selection. Overall very happy with the service and product.”

Chesterfields Direct 5 star review on 10th March 2021

Posted 3 years ago

Thanks for your kind comments Neil.

Posted 3 years ago

“Very helpful and professional organisation and would have no doubts whatsoever in recommending you. Your delivery team were very helpful and kindly moved out of the house my old chair. Good website and free leather samples. M Fenton”

Posted 3 years ago

Thanks for your kind comments.

Posted 3 years ago

“The Chesterfields experience was excellent - communications, service and above all a super product.”

Chesterfields Direct 5 star review on 23rd February 2021

Posted 3 years ago

Thanks for your kind comments.

Posted 3 years ago

“I have just received my second delivery from Chesterfields Direct, a Gainsborough chair, this chair and the Captains chair I received previously are excellent quality and exactly what we expected, the Company was good to deal with, friendly and prompt service, always updated on the order with delivery prompt and in the case of the last order earlier than we expected, I would have no hesitation in recommending Chesterfields Direct.”

Posted 3 years ago

Thanks for your kind comments again Mr. Drummond.

Posted 3 years ago

“Had an ox blood wing backed chair delivered last week, it is absolutely beautiful. From ordering to delivery, I am really pleased with the service, I can't recommend this company enough. Thank you Chesterfields Direct”

Posted 3 years ago

Thanks for your kind words.

Posted 3 years ago

“Nice people good products and a personal service it makes a difference”

Posted 3 years ago

“Delivery time was 8 to 10 weeks which was to be expected with bespoke furniture. My sideboard arrived as planned and I am delighted with it,a perfect match for my other regency reproduction furniture. Thankyou to the team at Chesterfields”

Chesterfields Direct 5 star review on 5th February 2021

Posted 3 years ago

Hi Mrs. Dooley thanks for your positive feedback.

Posted 3 years ago

“Our sofa and chair are absolutely beautiful, the workmanship is amazing and best of all it’s made in Britain. I will definitely be recommending to lots of people. One very happy customer 🥰”

Chesterfields Direct 5 star review on 4th February 2021

Posted 3 years ago

“We are very pleased with the quality of our three piece suite. It is true to the description on your website. We were particularly pleased with the support and understanding that you showed us following our flooding. The delivery team were very professional, helpful and safe in the way they delivered and brought the suite into our house We would commend you as a professional and personalised company. Thanks again Neil and Chris”

Posted 3 years ago

Hi Neil and Chris thanks for your kind comments.

Posted 3 years ago

“not as yet received item. very poor NO CHANGE-not received”

Posted 3 years ago

Hi Mr. Beswick thanks for your feedback. We received your order on Friday 22nd Jan at 15.16. This came through our system and the payment hit our account on Tuesday 26th Jan. The GT11 hide food was posted out first class post at 14.22 on the 27th Jan under reference 0214 6E78 0109 285A. Your hide food should be with you shortly. Royal Mail are suffering from some delays due to the current worldwide pandemic. We do not consider that this deserves a negative feedback on our behalf.

Posted 3 years ago

“Absolutely delighted with my Child size Queen Anne Chair. The workmanship is first class, a beautiful addition to my home that I will treasure for many years. The service was excellent and I would highly recommend Chesterfield Direct to any one.”

Chesterfields Direct 5 star review on 14th January 2021

Posted 3 years ago

Hi Sheryl thanks for your positive feedback this is very much appreciated. The chair looks great.

Posted 3 years ago

“I've had a request to respond to this survey , but I haven't had my furniture yet . I suggest that the survey would be better if timed just after delivery”

Posted 3 years ago

Hi Mr Levett apologies for this, for some reason the review request has been sent out automatically via our E-commerce system. Please note this will not affect the quality or manufacture of your furniture.

Posted 3 years ago

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Chesterfields Direct is rated 4.9 based on 358 reviews