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Cherished Urns Reviews

4.9 Rating 4,970 Reviews
98 %
of reviewers recommend Cherished Urns
4.9
Based on 4,970 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Cherished Urns Reviews

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

Write Your review

Cherished Urns 5 star review on 4th February 2025
Erin Smith
Cherished Urns 5 star review on 3rd February 2025
Ann Coupland
Cherished Urns 5 star review on 9th January 2025
Anonymous
Cherished Urns 5 star review on 2nd January 2025
Tina Goodey
Cherished Urns 5 star review on 18th December 2024
Ellenor Barnett
Cherished Urns 5 star review on 16th December 2024
Claire Martin
Cherished Urns 5 star review on 16th December 2024
Claire Martin
1447
Anonymous
Anonymous  // 01/01/2019
I did have to chase my order, and despite sending an email to which I didn’t get a response, I then had to phone and my order was expedited, so it wasn’t quite the 7 day turn around after receipt of ashes. If I hadn’t called I’m fairly certain I wouldn’t have received it in time despite ordering 20 days before required date, but I am putting some of this down to the bank holidays. Having said all that, the bracelet is stunning and precious and more than makes up for some of the angst with delivery.
Helpful Report
Posted 6 years ago
Dear Deb, We apologise for the longer than normal wait you had for your bracelet, we really are sorry. We do our very best to process and ship all orders as quickly as possible, but occasionally there are delays in the delicate crafting process. We are pleased to hear, however, that your very special piece of jewellery did finally manage to get there by the required date. We do sincerely apologise for any stress or anxiety that the delay might have caused you and would really like to thank you for finding the time to leave us your review. With kind regards Kristina Customer Care
Posted 6 years ago
Cannot fault the service, team responded to questions promptly & with compassion. Item arrived quickly & safely.
Helpful Report
Posted 6 years ago
Very happy with my purchase. Would recommend Cherished Urns for Jewellery.
Helpful Report
Posted 6 years ago
Dear Christine, Thank you for also leaving us your review of our company. We are so pleased that you are happy with your recent purchase and that you feel that you could recommend us for memorial jewellery. We endeavour to offer a fast and caring service to make the process as simple as possible. With best wishes Kristina Customer Care
Posted 6 years ago
The urn very nice, I would have liked a small container inside to hold my late mothers ashes.
Helpful Report
Posted 6 years ago
Dear Philip, We are pleased that you like the keepsake tealight urn that you purchased from us. Our urns do not have an additional container within as they are designed to safely hold the cremation ashes within the entire space. We hope that when you look at the fine details of this lovely miniature urn you will find comfort and peace. Thank you for taking the time to leave us your review. With best wishes Kristina Customer Care
Posted 6 years ago
Excellent product all i can fault on is that the website says receive within 3 working days and it wasnt dispatched untill the 4th day :/
Helpful Report
Posted 6 years ago
Dear Valerie, Thank you for also leaving us your company review. We would like to apologise for the delay in the arrival of your order. We shipped it to the courier company the same day that you placed your order, but for some reason, the delivery was not accomplished until four days later, We are very sorry for any distress or inconvenience this may have caused you, as normally our products do arrive next day or at the latest within three days. With kind regards Kristina Customer Care
Posted 6 years ago
good service
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Posted 6 years ago
Dear satisfied customer, Thank you once again for leaving us another company review. It really means a lot to us to hear from people who are happy with our service as we do our best to try and make the entire ordering and shipping process as fast and simple as possible to make things a little easier at this difficult time. With kind regards Kristina Customer Care
Posted 6 years ago
was pleased with service and product
Helpful Report
Posted 6 years ago
Dear satisfied customer, We are so pleased that you are happy with your recent purchase from our website and with our service. We endeavour to offer high-quality products at fair prices, beautifully packaged and delivered quickly, to try and make things a little easier at this difficult time. Thank you for taking the time to leave us your review of our company, we really appreciate it. With best wishes Kristina Customer Care
Posted 6 years ago
The urn was just as described and shown on the website ... perfect for my needs - thanks
Helpful Report
Posted 6 years ago
Dear Linda, Thank you for also finding the time to leave us your review of our company. We are so pleased that you were able to find the perfect keepsake urn for your needs on our website, and that you feel we described it justly. We hope that it will bring you solace with its beauty. With kind regards Kristina Customer Care
Posted 6 years ago
Quick delivery and exactly as described.
Helpful Report
Posted 6 years ago
Dear Ryan, Thank you for also leaving us a company review. We are pleased that you were able to find the perfect urn on our website and that its description did it justice. We endeavour to ship all products as quickly as possible as we know how difficult waiting can be, especially at this sad time. With best wishes Kristina Customer Care
Posted 6 years ago
Helpful telephone staff and order received promptly. My only criticism is that the box containing the urn had a fault as both securing clips fell off and cannot be reattached. Therefore the box does not close securely.
Helpful Report
Posted 6 years ago
Dear Nick, Thanks for also leaving us your review of our company and we apologise for the problem with the presentation box, which we will, of course, be replacing. Tomorrow, one of our team will be giving you a call to sort out the issue. With best wishes Kristina Customer Care
Posted 6 years ago
I love having my daughter ashes close to me but in honesty I think that my ring was expensive for a silver ring ..but love it.
Helpful Report
Posted 6 years ago
Dear customer, Thank you for leaving us your review. We hope that the beautiful ring we recently crafted for you will bring you peace and comfort knowing that your daughter is always accompanying you. Our memorial rings are individually crafted with the utmost of care and respect for their precious contents, and using the finest quality of materials. The .925 Sterling Silver receives a Rhodium plating which prevents tarnishing, and our special resin will not fade or chip. We endeavour to charge fair prices for the quality of the product and the service that we offer. With best wishes Kristina
Posted 6 years ago
The item itself and the quality of the item are fantastic however I think they need to ensure that the courrier who is delivering the item leaves it in a safe place or retries delivery as I am not happy to find they had left it in the garbage bin. Luckily it was not the emptying day for that particular bin but my parcel could have easily been taken as trash just like that. And as it's a memorial necklace I'd rather know it hasn't been thrown in the trash before I've received it to give as a gift for my sister's 21st. Like I said above the quality and the item itself is incredible, can't fault the manufacturer just the courrier.
Helpful Report
Posted 6 years ago
Dear Jessica, Thank you so much for leaving us your review and we have taken note of your comments. We apologise that the courier left this precious item in your garbage bin and the distress that this must have caused to you. Unfortunately, we can not control the courier's decisions but we will be looking into the matter. We are so relieved that you found the necklace and that you are happy with it, and we hope that wearing it will bring your sister comfort and peace. With warm wishes Kristina Customer Care
Posted 6 years ago
The urn was modern and stylish, exactly what we wanted
Helpful Report
Posted 6 years ago
Dear Mark, We are so pleased that you were able to find the urn that suited your needs on our website. We try to offer a wide choice of designs to suit all tastes and budgets, and we hope that this lovely modern urn with its unique style will bring you comfort as you gaze at its beauty. Thank you for taking the time to leave us your review. With best wishes Kristina Customer Care
Posted 6 years ago
Stone and heart are lovely, would have liked a stronger chain and clasp, the first time I wore it I lost it and was deverstated - fortunately after a lot of searching by very kind friends it was found, now I am afraid to wear and will have to find a stronger chain
Helpful Report
Posted 6 years ago
Dear Jean, Thank you for leaving us your review, we appreciate your comments. We were saddened to hear that your beautiful pendant which we recently crafted for you came off the chain, but relieved to hear that you were able to relocate it. You are the first person who has expressed a problem with the strength of the chain or clasp and we would like to apologise for the distress this must have caused you. We hope that you will find peace wearing your special pendant on another chain. With best wishes Kristina Customer Care
Posted 6 years ago
The ring is lovely,very pleased with it ,well worth the money. Just a couple niggles, But I would recommend the company Thank you
Helpful Report
Posted 6 years ago
Dear Carron, Thank you for taking the time to leave us your review of our company. We are pleased to hear that you are satisfied with the memorial ring we recently crafted for you, and we hope that wearing it will bring you console and peace. With kind regards Kristina Customer Care
Posted 6 years ago
Absolutely brilliant service, I bought a necklace that I believed to not match the colour of the picture on the website they quickly replied to my emails and had sent a new necklace to me straight away.
Helpful Report
Posted 6 years ago
Great service and very quick to get the order. I was a little disappointed with the size of necklace we bought as we were thinking the stone and the pendant would have been bigger especially for the price we paid! Happy but would have wanted a bigger pendant or at least an option to have a bigger pendant and stone. Very good service and the overall product is very good!
Helpful Report
Posted 6 years ago
The item I orinally ordered had a small fault but also I realised it wasnt suitable as it was too big. The staff were very helpful and the refund was sorted very quickly. A replacement item was sent very promptly and I was very pleased with it. Very good service.
Helpful Report
Posted 6 years ago
Very happy with the service, quick ,easy,lovely quality and fair pricing. My only niggle is blue stone pendant received is purple.
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Posted 6 years ago
The original urn was faulty. However, when I rang Cherished urns, Mark first apologised and immediately offered to send another one (which he did). This is what I call customer service.
Helpful Report
Posted 6 years ago
Cherished Urns is rated 4.9 based on 4,970 reviews