The item itself and the quality of the item are fantastic however I think they need to ensure that the courrier who is delivering the item leaves it in a safe place or retries delivery as I am not happy to find they had left it in the garbage bin. Luckily it was not the emptying day for that particular bin but my parcel could have easily been taken as trash just like that. And as it's a memorial necklace I'd rather know it hasn't been thrown in the trash before I've received it to give as a gift for my sister's 21st. Like I said above the quality and the item itself is incredible, can't fault the manufacturer just the courrier.