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Cherished Urns Reviews

4.9 Rating 4,666 Reviews

98 %

of reviewers recommend Cherished Urns

Company Reviews

Product Reviews

4.9

Based on 4,666 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 19th April 2024

Lorraine Parkinson

Cherished Urns 5 star review on 14th April 2024

Cherished Urns 5 star review on 13th April 2024

Cherished Urns 5 star review on 13th April 2024

Miss Naomi Bratley

Cherished Urns 5 star review on 7th April 2024

Susan Cartwright

Cherished Urns 5 star review on 4th April 2024

Cherished Urns 5 star review on 4th April 2024

1404

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the earings i purchased via the catologue and website appeard much larger than when they were actually delivered. other wise very happy with my purchase.”

Posted 1 month ago

“Decent website, order promptly sent. No other contact, so unable to provide more information.”

Posted 2 months ago

“Hi I’ve been trying to contact you about an order I placed on the 17th November and have not received it or heard back from you ?”

Posted 4 months ago

“Please see review of urns.”

Posted 7 months ago

“The communication and the standard of the charm is very good, I was kept up to date with the progress of the order and estimated arrival of the product after ordering. I used Cherished Urns as a previous item I had with my Husbands ashes smashed when I caught my necklace and broke the chain which resulted in the charm smashing on the floor. With my previous charm, you could see the ashes embedded but with the charm I received from Cherished Urns I cannot see them at all and I also paid extra for the diamond dust and this is not very clear to see either. Aside from the points made above I was pleased with the look of the charm but disappointed with the fact that the ashes cannot be seen.”

Posted 8 months ago

“The overall score takes into account the beautifully made ring and the difficulties encountered with lack of communication for a swift delivery service offered by the company. BEWARE IF SENDING ASHES PRIOR TO RECEIVING THE DESPATCH PACK, SEND TO MILTON KEYNES AND NOT TRURO!”

Posted 10 months ago

“The cheaper necklaces were fine the dearer one very short chain plus not exactly one I ordered”

Posted 11 months ago

“I was disappointed with my purchase costing over £400’. The chain was unsubstantial and hard to fasten. I complained about it and was offered £38 refund to source my own. If that’s all the chain is worth where has the rest of the four hundred pounds gone. Will not recommend.”

Posted 1 year ago

“Very pretty ring but the band is very thin I was very disappointed as I couldn’t wear it every day and for 450.00 it’s a lot of money to be left in a drawer . Service was great though”

Cherished Urns 3 star review on 6th August 2022

Posted 1 year ago

Dear Debbie, Thank you for your comments regarding the Bubble Band ring that we recently created for you in 9k Gold and for sharing the photo. We think that your choice of ring looks absolutely lovely, elegant, and tasteful. This is one of our daintier styles, but this bepoke piece of jewellery is crafted to the highest standard and you can wear it daily and enjoy the peace that having your loved one accompanying you again. Kind regards Kristina Customer Care

Posted 1 year ago

“After ordering a ring within the recommended time scales I had to chase it up the day before my wife’s birthday to be told it was to be dispatched that day.Not only did it arrive two days late it had two scuff marks on the band of the ring which luckily I was able to polish out with a fine compound rather than send the ring back adding to any further delays.”

Posted 1 year ago

Dear Adrian, We do our very best to meet any special date and we are so sorry that on this occasion we were unable to get the ring to you on time. We hope that nonetheless this unique piece of jewellery will get worn with love and that it will bring comfort to the wearer. Thank you for leaving us your review, as all comments help us to improve our service. With kind regards Kristina Customer Care

Posted 1 year ago

“I was happy with the service,not so much with the product chain very flimsy ,pendant ok .”

Posted 1 year ago

“The urns are good the presentation boxes are good except for the locks which are discoloured and make the box look tatty. Inside the box is a velvet bag for urn to go in.”

Posted 1 year ago

Dear valued customer, We are pleased that you were able to find urns worthy to hold the precious ashes of your loved one on our website. We are so sorry to hear that the locks on the free presentation boxes were discoloured and we have brought this to the attention of our quality control team. Thank you for posting your review, all comments help us to provide better service and products. With kind regards Kristina Customer Care

Posted 1 year ago

“Considering the urn cost £120 when we opened the box it was very cheap looking. No finish on the interior of the wood. The lid fastening was not very secure. Dissapointed. Looked a lot better in the onine advert.”

Posted 1 year ago

Dear Margaret, We are so sorry to hear that your chosen urn has not met your expectations as we do our very best to fairly represent all of our products and to offer only high-quality items. We appreciate you leaving your review as all comments help us to improve our products and service and we have passed your comments on to the appropriate channels. With kind regards Kristina Customer Care

Posted 1 year ago

“Good service but pricey for a silver ring.”

Posted 2 years ago

“When I first received my ring I was delighted it was beautiful. Unfortunately just under a year 1 small stone fell out in the middle of the heart. I asked could this be fixed and I was told yes for £39. I just felt this was a bit much for 1 stone and that there should be some garentee for a year! However because the ring means that much I paid it and just waiting to be returned today.”

Cherished Urns 3 star review on 18th February 2022

Posted 2 years ago

Dear Valued customer, We are glad you liked your ring and find the jewellrey beautiful, We do offer a 1 year guarentee on all of our products but i can see unfortunaty the crystal had fallen out some time after the period so we do apologise for this. Your feedback around repair pricing will be passed on to our teams. Thank you for taking the time to leave your review we hope you are happy that your ring is now back with your self. Best wishes Cherished Urns

Posted 2 years ago

“Beautiful urn, sadly the plastic disc on the lid fell off when we took thr urn from the box, which made my partner furious. Hence three instead of five stars.”

Posted 2 years ago

Thank you for taking the time to leave your review, If you need any support with urn please feel free to contact our customer service team who will be more than happy to help, We are glad you found your ordered urn beautiful Best wishes Cherished urns

Posted 2 years ago

“The ring looks green, not blue and the chain on the bracelet is so fine. The heart is so hard to get ashes in it. I like the design.”

Posted 2 years ago

Good afternoon, We are sorry to hear you are not entirely happy with the colour of your resin I have looked at your dispatch photos and can see our standard Blue has been used on your jewellery as advertised and not green. We are glad that you liked the design of your pendant. Thank you for taking the time to leave your review. Best wishes Cherished urns

Posted 2 years ago

“The Classic Beech Wooden Rounded Urn arrived very quickly and looked lovely. Unfortunately, I was unable to remove the lid! When I phoned to speak about it, I was offered a second one, without the need to return it. However, when the second urn arrived, the lid was also impossible to remove! With some help and minimal damage, I was finally able to remove the lid and then had to work hard to sand the wood inside so that the lid was useable. I don't know if anyone else has had this problem, maybe a word with the maker would be of help?”

Posted 2 years ago

Dear Customer, Thanks for taking the time to share feedback of your Urn purchase. We've taken the comments on board and will be looking into the issue. Yes, the lid of the urn should be secure but this has obviously taken that a little far. Thanks once again, we really appreciated it, Many thanks, Shari

Posted 2 years ago

“I have had both an urn and a ring. The urn is beautiful and I am very happy with it. The ring is also beautiful but I am slightly disappointed, as it is a lot bigger than the pictures led me to believe. I have very small fingers and hands and I feel it looks too big on me. I think it would have been better if it didn't have the shoulders on it and maybe a half size smaller. Mrs Rosemaria Sharon Tyler”

Cherished Urns 3 star review on 7th April 2021

Posted 3 years ago

Dear Rosemary, We are so pleased that you are totally happy with your chosen urn, and, if I may say so, your bespoke memorial ring looks lovely and perfectly compliments your other rings. It certainly does not look oversized on your dainty finger. We do our best to fairly represent our products on our website and we also include their dimensions in the description. we apologise that the ring was larger than you expected but we hope that nonetheless, it will bring you comfort knowing that your loved one is close by and accompanying you always. With kind regards Kristina Customer Care

Posted 3 years ago

“Lovely product, good service.a bit over packaged.my daughter was pleased with her ring. I bought a necklace from a similar company which was much better value for money with as good a product and service”

Posted 3 years ago

Dear anonymous client, We are pleased that your daughter was happy with the special ring that we made for her with much love and respect. We are surprised that you felt it to be over-packaged as most people love our special tasteful packing that ensures its safety and gives a personalized touch. With kind regards Kristina Customer Care

Posted 3 years ago

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Cherished Urns is rated 4.9 based on 4,666 reviews