Cherished Urns Reviews

Name: Cherished Urns
Address: Penstraze Business Centre Truro Cornwall, Truro
Rating: 4.90

4.9 Rating 4,970 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,970 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 4th February 2025

1447

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection and price ranges were able to have a few options for my price range and ended up with a lovely choice. I liked that I could break the price into 3 manageable chunks using Klarna.”

Helpful Report

Posted 5 years ago

Dear Philippa, We are so pleased that you were able to encounter a suitable urn that was within your budget. We do our best to offer a diverse selection of styles and prices to suit all needs, and we are also pleased that you found the option of spreading the cost over three payments with Karma to be helpful. We hope that your chosen miniature urn brings you comfort and peace. Thank you so much for taking the time to leave us your review, it is very much appreciated. With kind regards Kristina Customer Care

Posted 5 years ago

“A very good choice of urns which would suit all tastes I bought the teardrop urn. It looks lovely. The only tiny problem is the screw cap needs to be in exactly the correct position before tightening. Delivery was quick and I received a very thoughtful email when I placed my order”

Cherished Urns 4 star review on 17th April 2020

Helpful Report

Posted 5 years ago

Dear satisfied customer, We are so pleased that you were able to encounter the perfect urn from the selection that we offer and we thank you for sharing the lovely photo of the beautiful teardrop urn that you selected. We hope that's its elegant and moving form bring comfort to you and your family. With regards to the screw, yes, it can be a bit tricky, but it is necessary to place the screw correctly to ensure an air and moisture-proof seal to protect the precious contents from the elements. Thank you so much for taking the time to leave us your review, we very much appreciate it. With best wishes Kristina Customer Care

Posted 5 years ago

“The purchase of urns was for my mother who recently lost her beloved partner of 7 years. She was delighted with the quality of these urns which she received in a good amount of time despite covid-19 implications.”

Helpful Report

Posted 5 years ago

Dear satisfied customer, We are so pleased that your mum is happy with the two scatter tubes she chose from our website and that we were able to get them to her without too much delay. We hope that they bring her comfort with their lovely peaceful images. With warm wishes Kristina Customer Care

Posted 5 years ago

“have not received item due to circumstances but happy with service”

Helpful Report

Posted 5 years ago

Dear Robbins, We appreciate your understanding that unfortunately, your chosen urn has not yet arrived. As you can imagine, Amazon is currently prioritizing essential supplies during the current crisis. We hope that your urn will be with you shortly and that it will bring comfort to you and your family with its beauty and that when you contemplate the fine details you may find peace knowing that your loved one rests in this tranquil place. With best wishes Kristina Customer Care

Posted 5 years ago

Dear Robbins, We are so sorry that your chosen urn has not yet arrived. As you can imagine deliveries are being prioritised by the carriers at this difficult time, but we hope that your urn will arrive soon and that when it does that it brings comfort and peace to you and your family. Thank you for taking the time to leave us your review, we very much appreciate it. With best wishes Kristina Customer Care

Posted 5 years ago

“Cherished Urns are very good good price and great service too.”

Cherished Urns 4 star review on 27th February 2020

Helpful Report

Posted 5 years ago

Dear Elizabeth, Thank you for taking the time to leave us a review and for sharing the photo of the two matching urns that you recently selected from our website. We do our best to offer unique designs of urns at reasonable prices and to package them well and ship them quickly to try and make things a little better at this difficult time. We hope that they bring comfort and peace to you and your family. With best wishes Kristina Customer Care

Posted 5 years ago

“Good service but I was hoping for more sparkle with the added diamond dust! A little disappointed!”

Helpful Report

Posted 5 years ago

Dear Jennifer, Thank you for taking the time to leave your review and we are so pleased that you are happy with our service, as providing outstanding and compassionate customer care is of the utmost importance to us. We hope that when the weather improves and the sunlight shines on your pendant you will be able to appreciate better the magical sparkle that the diamond dust gives, and we hope that wearing your bespoke memorial pendant will bring you comfort knowing that your loved one is still cose by and that you will cherish it forever. With best wishes Kristina Customer Care

Posted 5 years ago

“The ring is beautiful and the whole order fulfilled very quickly and efficiently.”

Helpful Report

Posted 5 years ago

Dear Keith, Thank you for also leaving your review of the bespoke memorial ring that we recently crafted to your specifications. We are delighted to hear that you are happy both the quality of the product and with our service and we hope that it will bring comfort and peace to the wearer and that it will be cherished forever. With warm wishes Kristina Customer Care

Posted 5 years ago

“Delivered within 2 days , even nicer than the pics , very pleased overall Thankyou”

Helpful Report

Posted 5 years ago

Dear Maggie, We are pleased to hear that you are totally happy with the two cremation urns that you recently purchased from our website. We do our best to offer a good choice of quality urns at fair prices, and to deliver them quickly, to try and make things a little easier at this sad time. We hope that your chosen urns will bring you comfort and peace with their beauty and the lovely image of the birds flying home to rest. Thank you for taking the trouble to leave us your review, we very much appreciate it. With kind regards Kristina Customer Care

Posted 5 years ago

“I was very distressed when my mums ashes came back in a plastic green tub. There was no option to buy an urn before my mums funeral. So I decided to buy the teardrop urn, i am very happy with it, I can now place my mum with pride for all to see.”

Helpful Report

Posted 5 years ago

Dear Jane, Thank you for also taking the time to leave us a review of our company. We are so pleased that you were able to find an urn worthy of holding the ashes of your mum and we hope that knowing that she is now peaceful in this lovely resting place will bring you comfort and peace. With kind regards Kristina Customer Care

Posted 5 years ago

“Great product. Beautiful designs.”

Helpful Report

Posted 5 years ago

Dear Rachel, Thank you for also taking the time to leave us a review of our company. We are so pleased that you were able to encounter a memorial pendant to suit your needs. We do our best to offer a wide selection of products to suit all tastes and budgets. We hope that wearing your pendant will bring you comfort knowing that your loved one is still closeby and accompanying you always. With warm wishes Kristina Customer Care

Posted 5 years ago

“I have bought 3 rings from Cherished Urns. I would definitely recommend them- good quality rings with I think a 1 year guarantee, without ripping you off. One thing that could however improved is the delivery service. It took longer than promised on 2/3 of the occasions, sometimes without an update/explanation. Overall though, I would definitely recommend Cherished Urns.”

Helpful Report

Posted 5 years ago

Dear Robyn, Thank you for your recommendation and for returning to us to create a third bespoke memorial ring for you. We apologise that the creation of two of your rings took longer than anticipated. We do our best to create each ring as quickly and perfectly as possible and to keep you informed if there are any delays. We hope that you will cherish your rings forever and that wearing them brings you comfort and peace. With best wishes Kristina Customer Care

Posted 5 years ago

“The order process and delivery and pricing were all very good, the urn went direct to the funeral directors though so i don't actually have it yet, but they have told me its very nice. Like that it's environmentally friendly too.”

Helpful Report

Posted 5 years ago

Dear Debbie, Thank you for taking the time to leave a review of our company, it is greatly appreciated. We are delighted that you were able to find a scatter tube that you liked from the selection that we offer on the website. More and more people are selecting this ecologically-friendly option and so we try to offer a wide range of designs to suit all tastes and to keep our prices fair. We hope that your chosen scatter tube will help to make the special moment a calm and beautiful experience for all. With best wishes Kristina Customer Care

Posted 5 years ago

“I was very pleased with the order I made and recieved delivery very promptly”

Helpful Report

Posted 5 years ago

Dear Kelly, Thank you for leaving us your review of our company. We are delighted that you are happy with the product that you chose from our website and that we were able to get it to you quickly. We do our best to offer a wide selection of high-quality products at fair prices and to ship them quickly, to try and make things a little bit easier at this sad time. We hope that wearing this special pendant will bring comfort and peace. With warm wishes Kristina Customer Care

Posted 5 years ago

“Impressed with the speed from the time i sent my husbands ashes. The ring is pretty but i'm not sure the quality is as good as the other two i have from different companies who make ashes jewellery. The 'stone' part seems to feel slightly sticky and the silver is a lot chunkier than i thought it would be. Still a nice piece and had some good compliments about it.”

Cherished Urns 4 star review on 22nd December 2019

Helpful Report

Posted 5 years ago

Dear Valued Customer, I am so sorry you aren't 100% happy with the beautiful memorial ring we made you. The Ladies Beau Memorial Ashes Ring you purchased is 925 Sterling Silver with a Rhodium Plating and we quality check all pieces before we start making them, and then again before sending the finished item to customers. The red resin shouldn't feel sticky, and so if this is the case then please contact our lovely customer service team on: 01872 487101 | hello@cherished-urns.co.uk Many Thanks, Hannah

Posted 5 years ago

“Very efficient service I chose an expensive gold bracelet and I feel the chain is rather delicate for the design as I wish to wear it every day so I am hoping it does not break otherwise very satisfied with the service”

Helpful Report

Posted 5 years ago

Dear Eileen, Thank you for taking the time to leave us your review and for trusting us to create this very special bespoke memorial bracelet for you. Although the chain may appear to be delicate it is in fact surprisingly strong and you can wear your lovely elegant bracelet daily without any fear of it breaking. We hope that doing this and knowing that your loved one is still closeby will bring you comfort and that when you observe the ethereal beauty of this fine bracelet you may find peace. With best wishes Kristina Customer Care

Posted 5 years ago

“Lovely company very professional and nice selection of items.”

Helpful Report

Posted 5 years ago

Dear valued customer, We are delighted that you were able to find a product to meet your needs on our website. We do our best to offer a wide range of high-quality products at fair prices and to ship them quickly and well-packaged to try and make things a little bit easier at this sad time. We hope that your chosen product brings console and peace and will be loved forever. With best wishes Kristina Customer Care

Posted 5 years ago

“Very good company”

Helpful Report

Posted 5 years ago

Dear Caleb, Thank you for also leaving us a review of our company. We do our best to offer a wide selection of quality products at fair prices to suit all tastes and budgets and then to ship them quickly and securely packaged. We hope that your chosen pendant bring you comfort and peace and that you will cherish it forever. With best wishes Kristina Customer Care

Posted 5 years ago

“Hi thevompany are very good I purchased the locket , the locket is a very good size, the chain is very flimsy could do with a thicker and better chain”

Helpful Report

Posted 5 years ago

Dear Maria, Thank you for taking the time to leave us your review. We are happy to hear that you are happy with the special memorial locket that we recently crafted for you. We hope that wearing it will bring you peace and that when you contemplate its profound beauty your heart may be filled with happy memories that comfort you. With regards to the chain, although it appears to be quite dainty it is also strong and we are sure that your locket will hang safely from it to be cherished forever. With warm wishes Kristina Customer Care

Posted 5 years ago

“Quick delivery and excelent prodduct would reccomend to a friend”

Helpful Report

Posted 5 years ago

Dear Shane, We are so pleased that you are happy with the urn you recently chose from our website and with our delivery time. We do our best to offer a wide choice of high-quality products at fair prices and to ship them quickly and well-packaged to try and make things a little bit easier at this sad time. Thank you so much for taking the time to leave us your review, we really appreciate it. With best wishes Kristina Customer Care

Posted 5 years ago

“Very polite when corisponding with you items arrive perfectly in a box with a velvet bag with a draw string .”

Helpful Report

Posted 5 years ago

Dear Dawn, We are so pleased that you were happy with the treatment you received from our team and with the delivery and presentation of your chosen items. We do our best to make the whole ordering, processing, and delivery, as fast and simple as possible to try and make things a little bit easier at this sad time. We hope that your chosen items bring you comfort and peace. Thank you so much for taking the time to leave us your review. With kind regards Kristina Customer Care

Posted 5 years ago

Dear Dawn, Thank you for also leaving us a company review. We are pleased to hear that you are happy with our service and the attention that you received from our team. We are also glad that your chosen items arrived safely as we do our best to ensure that they are packed in a protective and attractive manner so that they arrive in perfect condition. We hope that they will bring you comfort and peace. With best wishes Kristina Customer Care

Posted 5 years ago

Cherished Urns is rated 4.9 based on 4,970 reviews