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Cherished Urns Reviews

4.9 Rating 4,677 Reviews

98 %

of reviewers recommend Cherished Urns

Company Reviews

Product Reviews

4.9

Based on 4,677 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

Location:

Penstraze Business Centre Truro Cornwall
Truro
TR4 8PN

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Cherished Urns 5 star review on 21st April 2024

Cherished Urns 5 star review on 19th April 2024

Lorraine Parkinson

Cherished Urns 5 star review on 14th April 2024

Cherished Urns 5 star review on 13th April 2024

Cherished Urns 5 star review on 13th April 2024

Miss Naomi Bratley

Cherished Urns 5 star review on 7th April 2024

Susan Cartwright

Cherished Urns 5 star review on 4th April 2024

1405

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sticky unremoveable label stuck on one scatter tube but i think it is in poor taste to ask for a review as though we are being asked to review a pair of socks, so insensitive and totally heartless”

Posted 1 year ago

“lovely shaped urn but quality not quite what I expected with dint on lid and paintwork sparse plus presentation box and bag had a strange odour”

Posted 1 year ago

“So sorry to write this as it is a beautiful locket, however it took ages to arrive missed my daughters 30th birthday and when a picture was added it wouldn't close”

Posted 1 year ago

“Sorry i have to write this,i ordered a white oak casket for my dear mother's ashes,it came in good time however the quality was very poor, clearly mass-produced in China or somewhere like that,i was hoping it was going to be a hand made item, granted customer support have been good and arranged for the casket to be picked, which all ran smoothly, so I'm now waiting for my refund,fingers crossed it wont take to long as i need to buy another casket,the pictures online looked great,but with lots of things now adays what you see is not always what you get Nick H”

Posted 2 years ago

Good Morning, We are sorry to hear that you were unhappy with the quality of the casket provided, We are glad our customer service team had been helpful and had been able to resolve this for you. Best wishes Cherished Urns

Posted 2 years ago

“Quick delivery but not a great product. I am not that pleased with the cardboard urn I bought to hold my Nanny's ashes. There is a small crease in the cardboard on the front of the lid. Although it can be turned to the back the picture doesn't line up. As it was packed in a roll of cardboard I cannot understand how the damage could have been missed. Unfortunately, I did not receive the instruction leaflet or sticker that is supposed to be included but did receive the tube of glue. After a couple of attempts, I was able to download the instructions in PDF form but feel this could have caused distress during an already emotional time. I did use the 10% discount code available to buy it and feel glad I didn't pay full price.”

Posted 2 years ago

“I was highly disappointed with the quality of the cross I ordered as it was extremely light in weight which meant it felt cheap & I should have known that when it only takes 7 days to arrive that it can't be good quality as I've had other jewellery made of my dad's ashes & they took about 2 months. Really upset”

Posted 2 years ago

Dear Tina, We are sorry to hear you were not happy with your cross we can assure you that our jewellery is 925 sterling silver and we do like to keep our Pendants as light as possible to avoid any uncomfortable wearing. Best Wishes Cherished Urns

Posted 2 years ago

“First they were sent the wrong gold ring , they contacted me and I agreed to except it instead of waiting another 6 weeks I was sent pictures of it ,I did say it looked a bit big as it was pictured on a ring sizer, I was told that when the ashes were put in , it would be the size I wanted !! ( really ) when it arrive they put the wrong name on the certificate spoke to them again they apologised and said they would send another one with the right name meanwhile I've had my ring that is too big sized at a jeweller's its half a size bigger than I ordered ,but also mentioned I still hadn't had the new certificate that was promised,so back it goes to be made smaller strange they don't even a half size ,can't say I had a good experience with this company especially when you've just lost the love of you life I feel that everything that could have gone wrong did !!”

Posted 2 years ago

Dear Anonymous, I do apologise that you had a negative experience with the miss spelling on your certificate and the ring size being to big. I can see that you are currently in contact with our customer service team and the miss spelling error has been corrected and your ring is currently being resized. Your feedback will be passed on to our teams thank you for giving us the opportunity to correct any errors on your order Best Wishes Cherished Urns

Posted 2 years ago

“I am not happy with what I have received, my locket was scratched and I could barely see the diamond dust . I am very dissatisfied!!!”

Posted 2 years ago

“A little bit disappointed with the product it’s self. The picture on the site looks nothing like what I received, it’s looks cheep looking compare to the picture that’s displayed. When paying nearly £500 for it, it clearly wasn’t cheap.”

Cherished Urns 2 star review on 3rd March 2021

Posted 3 years ago

Dear Sarah, I'm sorry to hear that you were not delighted with your white gold Cherish ring. I've had a look at the photos you've uploaded, and also the photo's we take of each and every piece that leaves our workshop, and believe our website photos are a true and accurate representation of your finished ring. May I ask that you get back in touch with us to discuss further? Kind regards, Shari

Posted 3 years ago

“unfortunately the finish to the product was very poor. There were lots of marks around the inlay. to be fair I did complain and sent some photos showing how poor the quality was and I did get a full refund”

Posted 3 years ago

Hello Jason, Thanks for leaving us this honest review. We're sorry to hear that the urn you received had a quality issue. Yes, these are hand-made items with each one taking around 6 weeks to craft. However, it shouldn't have had any imperfections such as this. We're truly sorry that we let you down on this occasion. Kind regards, Shari

Posted 3 years ago

“When my ring arrived it was beautiful but after wearing it for only a couple of days the silver became tarnished and scratched even though I had taken it off to do any graft work with my hands this is very disappointing”

Posted 3 years ago

Hello Tracey, I'm sorry to hear of this issue with your ring. I'll going to ask our customer service team to get in touch with you today to discuss and resolve. Kind regards, Shari

Posted 3 years ago

“Received pendant but the chain broke would you please contact me regarding this”

Posted 3 years ago

Dear Teresa, We are sorry to hear that the chain of your chosen pendant was broken. Please contact our customer service team by phone or email and they will be happy to sort out the problem to your entire satisfaction. We are sure that when that happens you will be able to enjoy the comfort that wearing your pendant can bring. With kind regards Kristina Customer Care

Posted 3 years ago

“If I'm very honest I was pretty disappointed with the urn, I expected it to be small enough to fit in the palm of my hand but it was more the size of a small thimble and I couldn't use it.”

Posted 3 years ago

Dear Anne-Marie, We are so sorry that you had expected the Polished Silver Colour Mini Keepsake Cremation Urn For Ashes that you recently purchased from our website to be larger than it was. As the title suggests, this is a MINI keepsake urn and in the description, it states that it only measures 25 mm- which is less than an inch tall and that it is suitable to contain a small pinch of ashes. This is the smallest size of keepsake urn that we offer. Most of our miniature urns measure about 3 inches in height and have a 3 cc capacity. We hope that despite its small size you might find that it still can bring you comfort. With kind regards Kristina Customer Care

Posted 3 years ago

“I am sorry to say but I do not think there are enough of the ashes in the style of ring I have chosen . I am disappointed to be truthful I also asked for diamond dust and not sure this has been added as the review linked to me states no dust ?”

Posted 4 years ago

Dear Lynn, I am so sorry you feel this way about your memorial ashes ring. We hope that all our lovely customers are 100% happy with the final result. Our jewellery team work really hard to complete each bespoke piece. Due to the style of item you chose, yes there won't be a large amount of ashes included, however the team will always use the amount they feel is right for each piece, and will overall look visually the best. I can guarantee that diamond dust was added to your ring as this is stated on your order. We say that diamond dust might not always be visible, and this can be determined by the style of item and the resin colour chosen. It is not a shimmer or sparkle, but a beautiful subtle glint when it is hit by natural light. If you are still unhappy then please feel free to contact our lovely customer service team on 01872 487101 or hello@cherished-urns.co.uk Many Thanks, Hannah

Posted 4 years ago

“Still waiting to be contacted by this company as the urn I purchased was damaged still haven't heard anything nearly a week later”

Posted 4 years ago

Dear Amberley, I am so sorry that your urn arrived damaged - This obviously isn't acceptable. I have had a little look and I can't see any phone calls or emails from you stating this. Are you able to email us at hello@cherished-urns.co.uk and include photos of the damaged urn so we can take a look. We can then organise for a new urn to be sent to you asap. Many Thanks, Hannah

Posted 4 years ago

“Adore the design, didnt bother me that the delivery date was inaccurate but I noticed the urn itself has scuff Mark's over it not just one either, it's quite sad and I'm quite disappointed as its silver and quite noticeable and quite alot of money so I would expect more than what arrived at the very least no scuff or scratch Mark's”

Posted 4 years ago

Dear valued customer, I am so sorry that your urn arrived with scuff marks all over it, this obviously isn't acceptable. I will get one of the lovely ladies in the office to contact you about this and we can organise for another urn to be sent to you. Sorry again, Hannah

Posted 4 years ago

“I ordered a pendant on 23rd of September, its now 8th of oct and i still haven't received it and when i go on my order to track it it wont accept the tracking code from email!! And I've had no update emails or text to tell me about delivery as of yet,!!.... so i cannot give you a review as such as i dont know what it like yet,,????”

Posted 4 years ago

We are so very sorry for the delay with your order. After checking I can see there seems to be an issue with Royal Mail and so we have sent you another pendant today for delivery tomorrow. If you do have any further issues with the delivery if you could let our customer service team know and we will be able to deal with it as quickly as possible for you.

Posted 4 years ago

“I placed order with the understanding it would take 7 days, to be told once money was cashed that it was 14 days, but it took longer. On asking for a due date, Racheal was very abrute and spoke over me. I explained that why I was requesting estimated delivery date she was not interested. The circle in the middle of the ring has wonkey edges, as if rushed. If it hadn't included my Dads ashes id have returned ring, 1unhappy customer.”

Posted 4 years ago

Dear Tina, Thanks for leaving us a review following your purchase. I understand our customer service team have been in contact to discuss the matter and have offered to have the ring back to inspect and potentially remake if necessary. Please do get back in touch if you would like us to arrange this for you. I'm also so sorry that your contact with our customer service team wasn't to your satisfaction. We welcome all comments, good and bad, and will look to improve where we can. With my very best wishes, Shari

Posted 4 years ago

“I was really excited to order my ashes ring when reading the comments and reviews. I paid online and receive my ashes bag very quickly, I returned the ashes and the company received them on Friday 28th June. ( I know from chasing myself) I havnt received an single email since I posted the ashes. I have had to chase numerous times with the Facebook page as usual delivery is within 10 days, Ive been waiting for plus 3 weeks now.. I tried chasing through email and no reply. I have had no email out of curtiousy to say my order will be late, again only got told there's a problem within the making department. If its going to be later than usual then I should of received an email explaining this. I'm still yet to recieve my ring and from this customer service I've received when we get future memorial jewellery we will go to another company. I'm generally shocked by the customer service I had recived.”

Posted 4 years ago

Cherished Urns is rated 4.9 based on 4,677 reviews