Cherished Urns Reviews

Name: Cherished Urns
Address: Heron House, 2 Garforth place, Milton Keynes, Buckinghamshire
Rating: 4.90

4.9 Rating 4,972 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

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Cherished Urns 5 star review on 4th February 2025

1447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice ring. As described and my mother was delighted with it. I just wish that these items were not quite so expensive.”

Helpful Report

Posted 6 years ago

Dear customer, We are so pleased to hear that your mother was delighted with the very special personalised memorial ring that we recently crafted for her. We hope that she finds comfort when she wears it, knowing that her departed loved one is still close by. We hope that when you observe the fine craftsmanship and the attention to detail you will agree that the price is not unfair for the amount of work and meticulous attention that every piece of jewellery receives. Thank you for taking the time to leave us your review. With kind regards Kristina Customer Care

Posted 6 years ago

“I cannot praise this comany enough, they have been so understanding of what it was I was looking for. My ring is beautiful, and feel I have my lived ones with me always. I would highly recommend Cherished urns, to help you find the right way in which you would like to keep yoyr loved ones with you always Thank you so much for your understanding and my beautiful ring Julie Brookes”

Helpful Report

Posted 6 years ago

Dear Julie, Thank you for also leaving us such a lovely company review, and for giving us your recommendation, we very much appreciate your kind words. We are so pleased that you are entirely happy with your customised memorial ring and we hope that knowing that your departed loved one is still close by will bring you comfort and peace. With best wishes Kristina Customer Care

Posted 6 years ago

“So beautiful and heavy! They fit beautifully in my children’s hands for them to keep a bit of their Dad forever.”

Helpful Report

Posted 6 years ago

Dear Tiffany, Thank you so much for leaving us your touching review, we really appreciate that you took the time to do so. We hope that when your children hold these lovely miniature urns in their hands the cool feel of the brass will calm them and they may find comfort knowing that their dad is still with them. With warm wishes Kristina Customer Care

Posted 6 years ago

“Wonderful service, stunning item wrapped beautifully. Thank you for allowing me to keep my memories close”

Helpful Report

Posted 6 years ago

Dear Barabara, Thank you for also leaving our company a five-star review, we very much appreciate it. We hope that when you contemplate its beauty, you may be filled with happy memories that bring you comfort and peace. We are delighted to hear that you were totally happy with our service and we would like to thank you for trusting us to create this very special memorial charm for you. With warm wishes Kristina Customer Care

Posted 6 years ago

“Although I was a little disappointed to find that after placing my order there would be a delay in receiving the ring, I contacted the team a few times during the order period and they responded promptly each time and did their utmost to fulfil my requests. The ring is beautiful.”

Helpful Report

Posted 6 years ago

Dear valued customer, We would like to apologise again for the slight delay in crafting your very special ring, but, hope that you will agree that it was worth waiting for. We hope that when you wear this customised memorial ring you will be filled with happy memories that bring you comfort and peace. We are pleased that our team responded quickly to your communications and did their best to fulfil your requests, as providing effective and compassionate customer care is of the utmost importance to us. Thank you for taking the time to leave us your review. With best wishes Kristina Customer Care

Posted 6 years ago

“I was pleasantly surprised when I received the urn of my choice to find that not only was the urn supplied but it was contained within a very nice velvet covered case.”

Cherished Urns 5 star review on 30th October 2019

Helpful Report

Posted 6 years ago

Dear James, Thank you for leaving us such a nice review and for sharing the photo of the lovely urn that you recently purchased from our website. It looks really beautiful next to those pretty pink flowers. We are pleased that you liked the velvet presentation box it came in and we hope that observing the fine details of this lovely urn will bring you comfort and help you to find peace. With warm regards Kristina Customer Care

Posted 6 years ago

“Excellent service with me the next would recommend to anyone at such a difficult time in anyone's life”

Helpful Report

Posted 6 years ago

Dear Alf, We are so pleased that you were totally happy with our service. We try to offer a good selection of quality products, and to make the entire ordering and shipping process as fast and simple as possible, to make things a little bit easier at this sad time. Thank you so much for leaving us your nice review and for giving us your recommendation. We really appreciate you finding the time to do so. With kind regards Kristina Customer Care

Posted 6 years ago

“I was very pleased with the service I received with my recent purchase from cherished Urns’s and delighted with the quality of the product I purchased”

Helpful Report

Posted 6 years ago

Dear Paul, We are so pleased that you were able to find the product you were looking for on our website, and we hope that the recipient of this lovely memorial pendant will find comfort knowing that their loved one is still close by and accompanying them. Thank you for taking the time to leave us your review, we very much appreciate it. With best wishes Kristina Customer Care

Posted 6 years ago

“Just got my ring it is absolutely beautiful the service i received was first class no problems what so ever would recommend your site”

Helpful Report

Posted 6 years ago

Dear Yvonne, Thank you so much for leaving a five-star review of our company, we really appreciate your kind words and your recommendation. We are delighted that you are completely happy with the very special memorial ring that we recently crafted to your specifications, and we hope that when you wear it you may be filled with happy memories that bring you comfort and peace. With warm wishes Kristina Customer Care

Posted 6 years ago

“Absolutely love my ring from cherished urns. The service was brilliant and when your item arrives it is clear they care about what they do.”

Helpful Report

Posted 6 years ago

Dear Jane, We are delighted that you noted in the fine craftsmanship of your very special ring, that we really do care about creating beautiful pieces of memorial jewellery that will be cherished forever. We hope that when you contemplate its ethereal beauty and the light sparkles on the diamond dust, your heart may be filled with happy memories that bring you comfort and peace. Thank you so much for choosing our company to create this personalised ring for you, and for leaving us such a nice review. Your kind words are most appreciated. With best wishes Kristina Customer Care

Posted 6 years ago

“Great service, excellent communication and I’m very happy with my jewellery.”

Helpful Report

Posted 6 years ago

Dear Jayne, We are delighted to hear that you are totally happy with the very special memorial ring we recently crafted to your specifications. Thank you for entrusting us with this delicate task. We hope that when you contemplate its profound beauty and the fine craftsmanship you will be filled with happy memories that comfort you and help you to find peace. Thank you for leaving us your lovely review. We are so pleased that you felt that we gave a good service, and, we hope that our policy of keeping in contact with you throughout the creation process helped to allay any worries you may have had. With warm wishes Kristina Customer Care

Posted 6 years ago

“Brilliant service easy to order arrived quickly was over the moon with the urn very stylish and cane in a beautiful velvet box I would recommend this company to anyone looking for an urn for their loved one”

Helpful Report

Posted 6 years ago

Dear Irene, We are so pleased that you were able to find the perfect urn on our website and that you found our ordering process to be simple. We do our best to offer a wide range of high-quality products and to ship them quickly to try and make things a little bit easier at this sad time. Thank you so much for leaving us your lovely review, it is very much appreciated. With kind regards Kristina Customer Care

Posted 6 years ago

“I can not rate this company high enough , everything was done with so much care . The end result is amazing , thank you so much for helping through a difficult time for me”

Helpful Report

Posted 6 years ago

Dear Freda, Thank you for leaving us such a lovely review, we very much appreciate it, especially at this difficult time. We hope that when you observe the ethereal beauty of this very special piece of customised memorial jewellery, your heart will be filled with happy memories that bring you comfot and help you to find peace. With warm wishes Kristina Customer Care

Posted 6 years ago

“Disgraceful, insensitive company! My wife wanted to a wedding ring that incorporated our late sons ashes so we decided to opt to go with Cherished Urns. The service at first was ok until they sent the wrong ring. Not only that but the ring that was sent was of very poor quality, the band with the ashes in had a very sharp, rough finish. My (now wife) wasn’t happy with this they’d and because it was so close to the wedding didn’t want them to send out another ring, this experience was a horrific one as it was. My wife wanted a refund on the ring and the company asked us to send the ring back so they could “Scrape Out” the ashes... How disgustingly horrific is it to read that about our son who had passed away!!!!! After no luck with getting a refund my wife persistently tried to contact Cherished Urns through Facebook but to no avail only to find out this morning that she had been blocked! This review is only the beginning of what is to come, the customer service is truly horrendous and the way the matter has been dealt with has been so insensitive we are absolutely furious over this incident!”

Helpful Report

Posted 6 years ago

Dear Valued Customer, I am so sorry you feel this way about our company and our service. We provided you with the item that you ordered and unfortunately our website states that these are hand-made items and so refunds can’t be offered. You stated that our Social Media Manager sent you the wrong link to the ring you wanted to order. However, we keep copies of all our communication, and so we can see that you were not sent the wrong link. We are sorry that you thought this was an error on our side, however it wasn't. Our Waves and Oceans rings are fairly similar; however, you did place your order online for the Oceans ring and part of this we do include a photo of the ring that you have ordered. You then completed the order confirmation form and again stated that you wanted the Oceans ring. We hand crafted the Oceans ring for you in the size and colour that you wanted. When you then got in touch with us and said that you actually wanted the waves ring and not the ring that you ordered, we did offer to make this for you at no charge as a gesture of goodwill. We are very sorry but there was no wrong doing or mistakes on our part. We take pride and care with all the handcrafted pieces and photos are taken before we send the items out for delivery, meaning the finish of the ring wouldn’t have been as you have described. We understand that this can be a stressful time for our lovely customers and so we are as sensitive as we can be in the way we word things, meaning I am afraid our lovely customer service team would never had said this. We are happy to talk to you further about this situation if you wish. This can be via email or over the phone. Many Thanks, Shari, Director

Posted 6 years ago

“Very lovely website. Good choice of products. Really good quality and service fantastic.”

Cherished Urns 5 star review on 29th October 2019

Helpful Report

Posted 6 years ago

Dear Mrs Saunders, Thank you for taking the time to leave us your review and for sharing the lovely photo with us. We are so pleased that you were able to find the perfect memorial pendant on our website and we hope that wearing it will bring you comfort and fill you with peace. We do our best to offer a wide range of high-quality products at fair prices to suit all tastes, and we try to make the entire ordering and shipping process as fast and simple as possible to help make things a little bit easier at this sad time. With warm wishes Kristina Customer Care

Posted 6 years ago

“Exactly what we wanted and ordered . Prompt delivery .”

Helpful Report

Posted 6 years ago

Dear Carolyn, Thank you for leaving us your review, we greatly appreciate you taking the time to do so. We are pleased that you were able to find the product you were looking for on our website and that we were able to get it to you quickly. We try to offer a good selection of high-quality products and to ship them fast to try and make things a little bit easier at this sad time. With best wishes Kristina Customer Care

Posted 6 years ago

“Respectfully handled and done”

Helpful Report

Posted 6 years ago

Dear Chris, Thank you so much for leaving us a five-star review. We are so pleased that you are entirely happy with the very special piece of memorial jewellery that we recently crafted to your specifications. We hope that when you wear this special piece of customised jewllery you will feel that your departed loved one is still accompanying you and that this will bring you comfort and peace. With best wishes Kristina Customer Care

Posted 6 years ago

“A discrete and compassionate service which is obviously very important at such a difficult time Very pleased with the quality and subtly of my purchase and how it was presented”

Helpful Report

Posted 6 years ago

Dear satisfied customer, We are so pleased that you were entirely satisfied with both our service and with the special memorial pendant that we created for you. We hope that wearing it will bring you comfort and fill you with peace knowing that your loved one is still nearby. Thank you so much for taking the timetoleave us your review, we really appreciate your kind words. With kind regards Kristina Customer Care

Posted 6 years ago

“Amazing quality very fast service”

Cherished Urns 5 star review on 28th October 2019

Helpful Report

Posted 6 years ago

Dear Charlotte, We are so pleased that you were able to find your perfect memorial pendant on our website and that we were able to get it to you quickly. We offer a wide range of self-fill memorial pendants to suit all tastes and budgets and we hope that wearing this lovely pendant will bring you comfort and peace. Thank you for taking the time to leave us your review, we really appreciate it. With best wishes Kristina Customer Care

Posted 6 years ago

“I was very pleased with my purchase and, the sympathetic and curtious manner you extended to me. Thank you”

Helpful Report

Posted 6 years ago

Dear Richard, We are so pleased that were able to find the perfect keepsake urn on our website. We hope that when you hold it in your hands the cool feel of the brass may centre you and that the beauty of the design may fill you with happy memories that bring you comfort. Thank you for taking a moment to leave us your review we really appreciate your kind words as providing a caring and efficient level of customer care is of the utmost importance to us, With best wishes Kristina Customer Care

Posted 6 years ago

Cherished Urns is rated 4.9 based on 4,972 reviews