Disgraceful, insensitive company! My wife wanted to a wedding ring that incorporated our late sons ashes so we decided to opt to go with Cherished Urns. The service at first was ok until they sent the wrong ring. Not only that but the ring that was sent was of very poor quality, the band with the ashes in had a very sharp, rough finish. My (now wife) wasn’t happy with this they’d and because it was so close to the wedding didn’t want them to send out another ring, this experience was a horrific one as it was. My wife wanted a refund on the ring and the company asked us to send the ring back so they could “Scrape Out” the ashes... How disgustingly horrific is it to read that about our son who had passed away!!!!! After no luck with getting a refund my wife persistently tried to contact Cherished Urns through Facebook but to no avail only to find out this morning that she had been blocked! This review is only the beginning of what is to come, the customer service is truly horrendous and the way the matter has been dealt with has been so insensitive we are absolutely furious over this incident!