Cherished Urns Reviews

Name: Cherished Urns
Address: Heron House, 2 Garforth place, Milton Keynes, Buckinghamshire
Rating: 4.90

4.9 Rating 4,972 Reviews

98 %

of reviewers recommend Cherished Urns

4.9

Based on 4,972 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Cherished Urns:

Cherished Urns is proud home of a team of highly talented artisans and craftsmen. With years of experience in metalwork and jewellery, our team applies the very best care, attention, and skill, to each and every urn we craft.

The combined skills of our team members allow us to offer the highest standard of product to our customers.

All our urns and memorial jewellery are carefully designed by us, and then skilfully produced by our team of expert craftsmen.

Visit Website

Phone:

01872 487101

Email:

hello@cherished-urns.co.uk

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Cherished Urns 5 star review on 4th February 2025

1447

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely product, as described, shipping was a little slower than expected but I did order on a Friday evening. Love the little bag and box the mini urn comes in..its nice knowing our baby girl is nice and secure..thank you x”

Helpful Report

Posted 6 years ago

Dear satisfied customer, Thank you so much for leaving us your review, it is greatly appreciated that you took the time to do so, especially at this sad time. We hope that when you hold this lovely little urn in your hands you will find comfort and that when you observe its beauty your heart may be filled with peace knowing that your precious baby girl is safe and secure within it. With warm wishes Kristina Customer Care

Posted 6 years ago

“Impressed with the service after the tea light dish arrived broken and it was replaced within 24hrs.”

Helpful Report

Posted 6 years ago

Dear Valerie, We would like to apologise again that your tealight was broken on arrival. We do our utmost to pack everything well so that they arrive at their destination intact, but sometimes, unfortunately, accidents do occur aong the way. Thank you so much for your understanding, and we are so pleased that we were able to ship another one to you quickly in replacement. We hope that it brings you comfort and peace. Thank you for nevertheless taking the time to leave us your five-star review, we really appreciate it. With best wishes Kristina Customer Care

Posted 6 years ago

“I ordered a Ladies Sterling Silver Waves Memorial Ashes Ring. I love it. Communication was excellent and they were very helpful, keeping me informed how my order was going from start to end. Would highly recommend this company.”

Cherished Urns 5 star review on 18th October 2019

Helpful Report

Posted 6 years ago

Dear satisfied customer, Thank you so much for leaving us such a lovely review and for sharing the beautiful photo of the very special memorial ring that we recently crafted for you. It is always so nice for us to see our creation on the finger that it was destined for, and yours looks really spectacular. We hope that wearing this personised ring will bring you comfort and that when you contemplate its besuty your heart may be filled with wonderful memories that help you to find peace. With warm wishes Kristina Customer Care

Posted 6 years ago

“lovely urns . Had a problem with one and emailed the company and they were very quick to sort it. Would definitely buy from you again”

Helpful Report

Posted 6 years ago

Dear satisfied customer, Thank you for taking the time to leave our company a five-star review, it is very much appreciated. We apologise for the inconvenience with one of your urns but are pleased to hear that we were able to resolve it quickly and that you have been happy with our service. We appreciate your loyalty to us. With best wishes Kristina Customer Care

Posted 6 years ago

“Excellant quality product, beautiful and elegant, so please with it, come in a lovely velvet box , and arrived very quickly”

Helpful Report

Posted 6 years ago

Dear satisfied customer, We are so pleased that you were able to find an urn to suit your needs on our website. We do our best to offer a good range of high-quality urns at fair prices and to ship them quickly and well-packaged, to try and make things a little bit easier at this sad time. Thank you so much for taking a moment to leave us your review, it is greatly appreciated. With warm wishes Kristina Customer Care

Posted 6 years ago

“We brought a photo necklace,I would have started a five if when they sent the necklace back there were ashes left over ,for my elderly mum she did not no why they were given back as there was no explanation to this so luckily I explained, also it was a hell of a high price when they didn't offer a photo with the necklace as it has to be done seperately elsewhere,I wish I shopped around to a more genuine reasonable place as I have since done so”

Helpful Report

Posted 6 years ago

Dear customer, Thank you for leaving us your review, all comments are appreciated. We are sorry that you were not completely satisfied with the memorial locket that we recently crafted to your specifications. Whenever we have more ashes than required for the creation of the piece of jewellery, we return them with the finished product. We apologise if it was not clear that the package may contain these excess ashes, but we hope that your mum was comforted by the beauty of the locket. We do not offer the service of inserting a photo in the other half of the locket and we apologise if this was not clear to you from the wording on our website. With kind regards Kristina Customer Care

Posted 6 years ago

“I found cherished urns whilst searching Google for memorial jewellery and keepsakes. I found it extremely easy to order online with them. I ordered on a Sunday afternoon and to my surprise it was dispatched the very same day. Received my order the next day via courier. I was informed of the whole process at every step from order placement to dispatch and delivery. I ordered the memorial Teddy bear to place some of my late mother's cherished remains so that me and my daughter can continue to have her close to us and find comfort when we need it. Have also saved more of her ashes and at some point in the future, I intend to use cherished urns again to create a piece of jewellery for us. I am so impressed with the service and all of the other amazing reviews, I would thoroughly recommend this company for anyone wanting the personal touch with a sympathetic and efficient nature. Thank you cherished urns.”

Helpful Report

Posted 6 years ago

Dear Gemma, Thank you so much for taking the time to leave our company such a lovely review, your kind words really mean a lot to us as we pride ourselves on our efficient and compassionate attention. We are so pleased that you were able to find the ideal product on our website, that you found our ordering process to be simple, and that we were able to get it to you quickly. We hope that when you and your daughter hug the adorable memorial bear you will be comforted knowing that grandma is still close by and accompanying you. It would be our honour to craft a special piece of personalised memorial jewellery for you in the future, to cherish forever. With warm wishes Kristina Customer Care

Posted 6 years ago

“Prompt service, on time and as described. Item beautifully wrapped and ashes handled with dignity. Thankyou”

Helpful Report

Posted 6 years ago

Dear satisfied customer, Thank you for also leaving us your lovely review of our company, we very much appreciate your kind words. We are glad that you entrusted us to create this very special piece of memorial jewellery for you and are so pleased that you are totally happy with both the finished product and with our service. We hope that when you contemplate its beauty your heart may be filled with happy memories that console you. With best wishes Kristina Customer Care

Posted 6 years ago

“The web site was easy to use and my order came efficiently”

Helpful Report

Posted 6 years ago

Dear Iris, Thank you for taking the time to leave a review of our company, we very much appreciate it. We are so pleased that you were able to find the product you were looking for and that you found our website easy to use. We do our best to offer a wide range of high-quality products at fair prices and to ship them quickly to try and make things a little bit easier at this sad time. With best wishes Kristina Customer Care

Posted 6 years ago

“Absolutely beautiful. Such an amazing momento to wear keeping loved ones close.”

Helpful Report

Posted 6 years ago

Dear satisfied customer, Thank you for taking the time to leave us your review, we very much appreciate it. We hope that when you wear this very special piece of memorial jewellery you will be comforted knowing that your loved one is still nearby and that when you contemplate its beauty your heart may be filled with happy memories that help you to find peace. With warm wishes Kristina Customer Care

Posted 6 years ago

“Simple ordering process and excellent communication keeping you up-to-date along the way. Good cost compared to similar sites and very good quality. 10/10 for customer service, time period and goods.”

Helpful Report

Posted 6 years ago

Dear Joanna, We are so pleased that you found our ordering process to be simple and that you are entirely satisfied both with the product and with our service. We understand that sending precious ashes through the post can be stressful, so we hope that our policy of keeping you informed about the progress of your order helped to allay any worries you may have had. We hope that wearing your special, customised piece of memorial jewellery will bring you comfort and peace and that you will cherish it forever. Thank you so much for leaving us such a lovely review, we very much appreciate it. With warm wishes Kristina Customer Care

Posted 6 years ago

“Quick delivery and very quick to dispatch a replacement tealight holder that had been damaged in transit. Really recommended A+++++++ Jason.”

Helpful Report

Posted 6 years ago

Dear Jason, Thank you so much for leaving us your review of our company, we appreciate very much your taking the time to do so. We apologise that your tealight holder got damaged on its way to you but are pleased that we were able to get a replacement one to you quickly. We hope that when you light the little candle, the flickering light will illuminate its beauty and fill your heart with happy memories that bring you comfort and peace. With warm wishes Kristina Customer Care

Posted 6 years ago

“Excellent fast service, with high quality items.”

Helpful Report

Posted 6 years ago

Dear Donna, Thank you for taking the time to leave us your review, we very much appreciate it. We are so pleased that you are happy with our service and with the quality of your chosen product. We do our utmost to offer a wide range of high-quality products at fair prices and to ship them as quickly as possible to try and make the whole process as fast and stress-free as possible. With warm wishes Kristina Customer Care

Posted 6 years ago

“Fantastic service throughout the process and delighted with the final product. Will definitely recommend to family and friends. Thank you.”

Cherished Urns 5 star review on 14th October 2019

Helpful Report

Posted 6 years ago

Dear Allan, Thank you for leaving our company a five-star review and for sharing the photo of the special ring that we recently crafted to your specifications. We greatly appreciate your kind words and recommendation. We are so pleased that you were satisfied with our service and we hope that our policy of keeping you updated throughout the crafting process allayed any worries you might have had. We hope that the recipient of the ring will cherish it forever and find comfort in its beauty. With best wishes Kristina Customer Care

Posted 6 years ago

“I ordered a sterling silver adore memorial ashes bracelet as i lost my mum in July and wanted something to remember her by. When the bracelet came i was disappointed in the lack of colour within the heart. It was advertised as red but was more of a pale pink. Also the bracelet was quite flimsy and i am worried about wearing it incase it breaks. Service was good, but the product itself was a little disappointing especially for the price paid.”

Helpful Report

Posted 6 years ago

Dear Sarah, Thank you for taking the time to send us your review, all comments are appreciated, but we are sorry to hear that you were not totally happy with the memorial bracelet that we recently crafted for you. The resin can appear a different shade to that on the website due to the colour of the ashes. Ashes vary in colour, and while we do our best to select pieces that will complement the chosen resin colour, as each piece is individually hand-crafted there are often colour variations. Although the bracelet's chain is quite dainty, it is finely crafted and the lobster clasp is quite secure, so we hope that you will decide to enjoy wearing your bracelet and not worry about it breaking. With best wishes Kristina Customer Care

Posted 6 years ago

“I ordered a silver bracelet with a heart which would hold some of my mums ashes. I thought i would get the red heart as my mum was born in January and garnet is her birth stone. I was quite disappointed as the red is more of a light pink, even though on the website picture it looks red. Also the bracelet is quite flimsy and i am worried about wearing it incase it breaks. The service i received from Cherished Urns has been good but the product has let it down.”

Helpful Report

Posted 6 years ago

Dear customer, We are sorry to hear that you were not totally happy with the memorial bracelet that we recently crafted for you but thank you nonetheless for leaving us your review, as all comments are appreciated. As ashes vary in colour, the finished product may not appear identical to that shown on our website. The bracelet's chain is fine and dainty, but deceptively strong, and the lobster clasp is quite secure, so we are sure that you can enjoy wearing your special bracelet without worry about it breaking. With kind regards Kristina Customer Care

Posted 6 years ago

“I was so happy with my purchase as it was so much nicer than I could ever have imagined. Also, so much thought was given to the presentation box that the urn arrived in.”

Helpful Report

Posted 6 years ago

Dear satisfied customer, We are so pleased that you were able to find what you were looking for on our website and that you are totally happy with both the product and the way it was packed. We try to offer a good choice of products to suit all tastes and budgets and we are delighted to hear that your chosen product exceeded your expectations. We try to represent all our products fairly on the website but we are pleased to hear that this one looked even better than in the photo. Thank you for leaving us your lovely review, your kind words are very much appreciated. With warm wishes Kristina Customer Care

Posted 6 years ago

“very good service all round”

Helpful Report

Posted 6 years ago

Dear satisfied customer, We are so pleased that you are happy with your recent purchase from our website and with the service you received. We do our best to offer a wide range of high-quality products at fair prices to suit all tastes and needs, and then to ship them to you quickly, to try and make things a little bit easier at this sad time. Thank you for finding the time to leave us your review and for giving us five-stars. It is very much appreciated. With warm wishes Kristina Customer Care

Posted 6 years ago

“I ordred a silver ring with two hearts. The service was really good and efficient and I love my ring. It has brought me great comfort. The process was easy to follow and the ashes were handled with care. Very much recommend this company and I would use them again. Thank you.”

Helpful Report

Posted 6 years ago

Dear satisfied customer, We are delighted to hear that the special memorial ring that we recently crafted for you is bringing you comfort. We hope that when you contemplate its besuty you may be filled with happy memories and that these help you to find peace. We are so pleased that you found our ordering process simple and that the attention that you received was efficient and compassionate. Thank you for taking the time to leave us your lovely review and for giving us your recommendation. We really appreciate your kind words. With best wishes Kristina Customer Care

Posted 6 years ago

“My pendant is lovely, and means so much after losing my daughter in March this year, delivery was speedy and ordering was simple process, many thanks, Sam Atkins”

Helpful Report

Posted 6 years ago

Dear Sam, Thank you for also leaving us such a lovely review of our company, we very much appreciate it, especially at this sad time. We do our best to offer a wide range of high-quality products at fair prices, and to get them to you as quickly as possible to try and make things a little easier at this difficult time. We are so pleased that you found our ordering process to be simple and that your chosen pendant arrived quickly. We hope that knowing that your daughter will now still be accompanying you will give you strength and bring you peace. With best wishes Kristina Customer Care

Posted 6 years ago

Cherished Urns is rated 4.9 based on 4,972 reviews