CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,245 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 7th May 2025

292

Anonymous

Anonymous // 01/01/2019

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“Just what I needed”

CheerfulSoles 5 star review on 7th October 2021

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Posted 3 years ago

Thank you Helen. Im pleased to hear that the Waldlaufer H Sonja were just right for you. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Very quick and efficient service. Good choice of shoes.”

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Posted 3 years ago

Thank you for taking the time to leave a review for us. Kind Regard, Jo - Cheerful Soles

Posted 3 years ago

“I am very pleased with shopping only I have one objection, very high import taxes.”

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Posted 3 years ago

Thank you for the review Dalibor. Unfortunately Domestic VAT and import duty is the one thing that we don't have control of when we post shoes outside of the UK. We do deduct UK VAT at 20% from our advertised prices during the checkout process, so you will only ever pay VAT at your local rate, plus any customs charges. I hope that you like your new shoes. Kind Regards, Jo

Posted 3 years ago

“I had ordered 3 pairs of shoes from Cheerfullsoles as I have a bursa in my foot and needed to totally change my footwear. The order arrived well on time and the shoes were exactly as described and very comfortable and supportive. One pair I had to return ( my fault) and the return was smooth, easy and refund very prompt. I've got complete confidence in online shopping with Cheerful!”

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Posted 3 years ago

Thanks for taking the time to leave a review for us Irene. Great to hear that 2 out of the 3 pairs worked for you. We always process our returns as soon as we get them and complete refunds straight away. Thanks again, Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Got my order within the timeframe promised”

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Posted 3 years ago

That's great to hear Joan. I hope that you like your new Alegria shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Very prompt service.”

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Posted 3 years ago

Thank you Kevin. I hope that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Had excellent service from Jo,very pleased with the lovely shoes.”

CheerfulSoles 5 star review on 26th September 2021

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Posted 3 years ago

Ah thank you Margaret. It was lovely to hear from you and and I'm so pleased that the Holly trainers are just what you wanted. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“excellent trainers”

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Posted 3 years ago

Thanks for taking the time to leave a review for us. I'm pleased to hear that you like your new Joya Cancun trainers. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Great shoes, excellent service!!!”

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Posted 3 years ago

Thanks Judy, I hope that you like your new Algria Shoes. Kind Regards. Jo - Cheerful Soles

Posted 3 years ago

“The whole experience of buying a pair of shoes from CheerfulSoles was excellent. There is nothing to criticise or improve.”

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Posted 3 years ago

Thanks for your kind words Theresa. I hope that you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Very helpful and knowledgeable customer service.”

CheerfulSoles 5 star review on 18th September 2021

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Posted 3 years ago

Thanks for the review Emily. I hope that you like your new Waldlaufer Boots. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Extremely fast delivery, exactly as described, the whole transaction was a pleasure”

CheerfulSoles 5 star review on 16th September 2021

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Posted 3 years ago

Thanks Louise. It's good to hear that you're happy with your new Alegria Seville shoes. I love the rainbow pattern on the style you chose. Kind Regards and thanks for taking the time to leave a review. Jo - Cheerful Soles

Posted 3 years ago

“Arrived promptly very pleased with quality”

CheerfulSoles 5 star review on 13th September 2021

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Posted 3 years ago

Thanks Pamela, I'm pleased to hear that you like your new Waldlaufer H Sonja Rocker Sole shoes. Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Excellent service and great quality”

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Posted 3 years ago

Thank you. It's nice to hear that you were happy with our service. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Excellent people’s skill.”

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Posted 3 years ago

Ah, thank you Kofo. I hope that you like your new Alegria Shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Very good Rocshoes that I believe will assist with my arthritic big toe problem. Many thanks”

CheerfulSoles 5 star review on 7th September 2021

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Posted 3 years ago

Thanks Peter. The Mens Waldlaufer Helgo is a new addition for us this year and it's proved really popular. The rocker is not as pronounced as say the MBT but it's gentle and required less balancing from the person wearing it. Thanks again, Jo - Cheerful Soles

Posted 3 years ago

“Was very quick to deal with my problem excellent customer service”

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Posted 3 years ago

Thanks Jennifer. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Great shoes, good price”

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Posted 3 years ago

Thanks for leaving a review for us. I hope that you like your new shoes. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“I have been searching for a suitable pair of walking boots for ages and found these from a pop up on Facebook ! Great quality and good fit , these boots are going to help me walk more in the coming months as the rocker sole makes it easier on my very messed up ankle joint ! Not really expensive given the length of time they will last . Delivery was fast so will definitely recommend and use again”

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Posted 3 years ago

Thanks for taking the time to leave a review Pauline. The Waldlaufer H Sonja range has been really popular with our customers. It's a really mild rocker sole with extra cushioning at the heel and fore foot. I am sure that you won't be disappointed with them. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

“Couldn’t get the website to accept my payment for some reason so I phoned and my order was processed quickly by a very helpful and friendly assistant. My shoes arrived the next day.”

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Posted 3 years ago

Hello, thanks for completing a review for us. It was no problem popping the order through for you over the phone. That's what we're here for. Kind Regards, Jo - Cheerful Soles

Posted 3 years ago

CheerfulSoles is rated 4.9 based on 1,245 reviews