Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,753 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Great retailer always delivers on time at best prices”

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Posted 1 year ago

“Excellent packaging, really fast delivery”

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Posted 1 year ago

“I recently purchased an aquarium from Charterhouse which turned up damaged. Almost certainly the fault of the courier as it was well packaged. After reaching out and sharing a photo charterhouse sent a new aquarium which turned up fine. Good Comms throughout. I will use them again.”

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Posted 1 year ago

“Lovely aquarium, delivered quickly”

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Posted 1 year ago

“I've ordered with you alot before but this order has made me think whether to use you again unfortunately. Over a week on and still no product delivered. I've contacted you and you said you are trialling evri and would hurry it up. Its still not here. I won't be using your service again on this basis.”

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Posted 1 year ago

“Very good and excellent”

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Posted 1 year ago

“Good communication and prompt service”

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Posted 1 year ago

“Happy with everything .overall”

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Posted 1 year ago

“Ordered from them as thought delivery was going to be quick. Was not despatched until the end of the next day and then not delivered until after the weekend. Not quite the service I'd normally expect.”

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Posted 1 year ago

“Always prompt with delivery and purchases are so easy, charter house recommendations are always on point I will continue to make purchases with you guys and thank you”

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Posted 1 year ago

“Order placed and received in good time.”

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Posted 1 year ago

“My order was late but it wasn’t due to Aquatics it was Evri who originally messed it up. I was sent another order straight away via DPD next day and unfortunately it was broken when delivered. I rang and aquatics were unbelievably helpful and sent another straight away. Top customer service”

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Posted 1 year ago

“The prices are very good and the service quickness is extremely fast. The only downside is I do find many of the items out of stock.”

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Posted 1 year ago

“Some days ago I placed an order with Charterhouse Aquatics which was delivered not as ordered. I have advised customer services both by email with photographs and by telephone with no positive response. I am slowly losing my patience and this damming note is my first step in getting the matter resolved. As per the photograph the 55w lamp is correct, the 30w lamp is incorrect.”

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Posted 1 year ago

“I recently purchased a replacement maxspect gyre pump replacing one 5 years old. The gentleman I spoke to to ensure it was comparable, unfortunately I didn't get his name was extremely helpful and checked everything would work. I ordered, it arrived very promptly and did work. Great service and will deal with you again. Many thanks, Ray Woodward”

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Posted 1 year ago

“Found it it was easy process for ordering the item and could not fault the delivery Will use again”

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Posted 1 year ago

“Very nice service and support. Great experience.”

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Posted 1 year ago

“I’ve always found them pretty reasonable on price and quality”

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Posted 1 year ago

“Fast and efficient service small problem quickly resolved great customer service”

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Posted 1 year ago

“Great price for items and reasonably fast delivery.Thank you .”

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Posted 1 year ago

Charterhouse Aquatics is rated 4.8 based on 1,753 reviews