Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.79

4.8 Rating 1,171 Reviews

94 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,171 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Charterhouse Aquatics 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

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“Charterhouse are my go to supplier for all things marine. They are usually fully stocked and with keen prices. Delivery is speedy”

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Posted 2 weeks ago

“Great company, great communications, light speed delivery!”

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Posted 2 weeks ago

“if you need any help with anything aquatic ask charterhouse .they go the full mile with answers/problems installing gadgets on your tank a big shout out to marcus to who ive made endless contact with over my 84x24x24 reef tank as i was starting from new now 23 days on a few fish in looking good all down too charter house aquatics.. keep up the good work guys”

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Posted 2 weeks ago

“Good service all arrived on time. Had an issues with split bag of substrate. Was rectified within 24hours and replacement sent.”

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Posted 3 weeks ago

“Great company to deal with always really helpful in the phone if you forget something when you checkout give them a ring and they always sort it”

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Posted 3 weeks ago

“Bought a wavereef k1 nano skimmer checked dimension to make sure is fit built it up dropped it in tank doesn't fit nowhere on the description does it say the footprint does not include the bracket £80 and I will have to carve it up with a grinder to get it to fit . The skimmer seems to work OK footprint including braket is 75mm x120 mm worth buying if it fits”

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Posted 3 weeks ago

“Fantastic service and products. Will only be using Charterhouse aquatics for my aquarium equipment from now on.”

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Posted 3 weeks ago

“Great service and aftercare is very helpfull. Always time for customer even after sale. The price match is brill.”

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Posted 3 weeks ago

“I ordered some marine sand fron here. It's reasonable in price and the delivery was super quick. I'm pleased with literally everything from purchase to delivery all went smoothly. Thankyou Charterhouse Aquatics”

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Posted 3 weeks ago

“Great products and fast delivery”

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Posted 4 weeks ago

“Purchased a fluval fx6 a while ago and the motor dropped working. Charterhouse responded to my query very quickly, I sent off the parts requested and they sent a replacement back to me within a couple of days. Absolutely great service, and couldn't recommend them enough.”

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Posted 4 weeks ago

“Items arrived quickly with no issues or hassle at all. Would definitely use again.”

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Posted 4 weeks ago

“I always come here first and nearly always get exactly what I’m looking for, great value, well packaged and always super quick delivery. You can’t beat charterhouse Aquatics . I’ll be back soon 👍”

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Posted 1 month ago

“Super friendly and helpful staff in store and a well priced easy to navigate online store. Postage rates are fair and delivery has always been incredibly prompt and super well packaged”

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Posted 1 month ago

“Charterhouse Aquatics is the place I turn to when I need anything for my aquarium. Good range of stock and super fast shipping gives me great confidence.”

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Posted 1 month ago

“Great delivery,Need something quick as long as I place the order before 16.00 the Charterhouse team always have it on it's way that afternoon. They have never let me down.”

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Posted 1 month ago

“Good products,with a releastic price , what else can we ask for. Thanks you”

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Posted 1 month ago

“Always my go to online shop. Always have what I need and super fast delivery”

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Posted 1 month ago

“All ways very knowledgeable and helpful”

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Posted 1 month ago

“Everything goes reasonably well but preferred DPD as delivery company who offer more predicability with the actual drop off of goods.”

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Posted 1 month ago

Charterhouse Aquatics is rated 4.8 based on 1,171 reviews