Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.79

4.8 Rating 884 Reviews

94 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 884 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Anonymous

Anonymous // 01/01/2019

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“Customer service is polite and helpful when it can be. Delievery can be sometimes a little longer than expected.”

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Posted 1 month ago

“Love the service provided for efficiency however the quality of the live brineshrimp is very poor , ordered on 2 occasions and majority dead in the bag / just brown murky water with 1-3 swimming about , river shrimp I carnt fault tho always come in alive”

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Posted 1 month ago

“The service I received was excellent will be back for more items”

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Posted 1 month ago

“Good stock levels and rapid delivery”

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Posted 1 month ago

“I have been very pleased with my purchases and after sales service from Charterhouse Aquatics Marcus , in particular has been extremely helpful, and I will continue to buy from them in the future”

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Posted 1 month ago

“Good service as always thank you 🙏”

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Posted 1 month ago

“Spot on company. Good price's and delivery time's”

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Posted 1 month ago

“Go too place for salt and all marine supplies”

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Posted 1 month ago

“Charterhouse Aquatics is my go-to for all my aquatic needs. The website is nice and easy to navigate (I did prefer the old one, sorry) and the customer service is excellent. My only small issue is having to pay extra for delivery services when other online retailers give free, next day deliveries.”

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Posted 1 month ago

“Excellent, used for years for anything I need for the aquarium. Had a courier issue (salt bucket arrived damaged from transit) on the most recent delivery and the person I spoke to was very helpful and resolved my issue incredibly speedily.”

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Posted 1 month ago

“Very pleased with service and products.”

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Posted 1 month ago

“I use this on a regular basis great product and I love charterhouse great service”

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Posted 1 month ago

“Always fantastic service and has become the only place I buy aquarium items online. I can't think of any time there was no stock, and delivery and pricing is excellent and better than sites like Amazon in my experience. I also much prefer dealing with a a company that specialises in what I need. Thank you!”

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Posted 1 month ago

“I like the fact many products are in stock and collection is optional. Always great service from the guys.”

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Posted 1 month ago

“Always great service from Charterhouse”

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Posted 1 month ago

“Product as described and expected. Great & Speedy service from them following DPD damaging the product before delivery. Replacement sent swiftly Thank you”

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Posted 1 month ago

“Item was described incorrectly on their website the valve was only suitable for pressure pipe and it didnt say that so wasnt suitable. When I contacted them they did arrange to collect and gave me a full refund so 5 stars for that”

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Posted 1 month ago

“Clear communication and quick delivery. Product arrived in good condition. Website is clear with useful product details.”

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Posted 1 month ago

“Good service great price”

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Posted 1 month ago

“i did a bulk buy on fish food for my chichlids . Charterhouse gave me a deal deal with good comms regarding delivery. delivery was via dpd next day . another happy customer”

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Posted 1 month ago

Charterhouse Aquatics is rated 4.8 based on 884 reviews