Charterhouse Aquatics Reviews

Name: Charterhouse Aquatics
Address: Unit 14 Merchant Drive, Mead Lane, Hertford, Hertfordshire
Rating: 4.82

4.8 Rating 1,753 Reviews

95 %

of reviewers recommend Charterhouse Aquatics

4.8

Based on 1,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Charterhouse Aquatics 5 star review on 19th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Fast next day delivery. Product as described.”

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Posted 1 year ago

“Great service as usual from Charterhouse. I placed a few orders here. But this time I ordered the wrong pump, totally my fault. Got correct pump the next day, and a refund for the first pump as soon as they received it back. No problem recommending 😃”

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Posted 1 year ago

“Great items and fast delivery”

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Posted 1 year ago

“Brilliant from ordering to delivery to being kept informed would reccomend to anyone”

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Posted 1 year ago

“Quick service and gd prices”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Dealt with Charterhouse for some years in the past and after several years later I decided to start again but on a small scale before getting back into it. I’ve not spent a fortune with them but they have been 100% supportive.”

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Posted 1 year ago

“Good prices and quick delivery as always from Charterhouse!”

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Posted 1 year ago

“Excellent service with two day delivery at no extra cost”

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Posted 1 year ago

“Excellent service, many thanks.”

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Posted 1 year ago

“The best . I owe my lovely aquarium to Charterhouse allways ready to help and advice me on any situation . Thanks guys”

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Posted 1 year ago

“My new tank is perfect,the staff are very helpful and made buying from them a pleasure.”

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Posted 1 year ago

“Great service from charterhouse cannot fault them”

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Posted 1 year ago

“Quick delivery and good products”

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Posted 1 year ago

“My goto place for marine products as well as my LFS ;)”

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Posted 1 year ago

“First time using this company and I will do again. The Web pages are easy to navigate through and I found exactly what I needed, a new pump for my foshtank. Delivery was speedy amd prompt. Proces are very good. No problems whatsoever...one very happy customer.”

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Posted 1 year ago

“Great service and products”

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Posted 1 year ago

“Very happy with the heater and a good delivery time as well A+++”

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Posted 1 year ago

“Great prices and the delivery was super fast. Would definitely order from them again”

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Posted 1 year ago

“A great range of items. Their agent Marcus is very helpful and friendly and is quick to respond to emails asking for advice. Ordering is simple and the next day delivery for items ordered before 4pm is great. Throughly recommend this company.”

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Posted 1 year ago

Charterhouse Aquatics is rated 4.8 based on 1,753 reviews